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Best Enterprise Customer Self-Service Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Customer Self-Service category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Customer Self-Service to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Customer Self-Service category.

In addition to qualifying for inclusion in the Customer Self-Service Software category, to qualify for inclusion in the Enterprise Business Customer Self-Service Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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53 Listings in Enterprise Customer Self-Service Software Available

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Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Customer Self-Service software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,414
    Case Management
    1,233
    Features
    1,201
    Efficiency
    1,032
    Helpful
    729
    Cons
    Complexity
    646
    Learning Curve
    626
    Missing Features
    561
    Steep Learning Curve
    479
    Limitations
    458
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,414
Case Management
1,233
Features
1,201
Efficiency
1,032
Helpful
729
Cons
Complexity
646
Learning Curve
626
Missing Features
561
Steep Learning Curve
479
Limitations
458
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.4
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Customer Self-Service software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    256
    Features
    161
    Customer Support
    137
    Helpful
    122
    Efficiency
    106
    Cons
    Missing Features
    100
    Limited Features
    79
    Ticketing Issues
    73
    Poor Customer Support
    64
    Lack of Features
    59
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Automation
    Average: 8.6
    8.1
    Integrations
    Average: 8.5
    7.9
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
256
Features
161
Customer Support
137
Helpful
122
Efficiency
106
Cons
Missing Features
100
Limited Features
79
Ticketing Issues
73
Poor Customer Support
64
Lack of Features
59
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.6
8.1
Integrations
Average: 8.5
7.9
Personalization
Average: 8.4
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®

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WalkMe
By SAP
(476)4.5 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a

    Users
    • Instructional Designer
    • Digital Adoption Specialist
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 58% Enterprise
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WalkMe Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    148
    Helpful
    92
    Customer Support
    91
    Positive Experience
    67
    Features
    60
    Cons
    Learning Curve
    54
    Complexity
    50
    Limitations
    40
    Steep Learning Curve
    33
    Poor Customer Support
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WalkMe features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Automation
    Average: 8.6
    7.7
    Integrations
    Average: 8.5
    8.1
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Company Website
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    301,846 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125,049 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, helping organizations navigate the change brought on by technology across any application or system. Leveraging over a

Users
  • Instructional Designer
  • Digital Adoption Specialist
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 58% Enterprise
  • 29% Mid-Market
WalkMe Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
148
Helpful
92
Customer Support
91
Positive Experience
67
Features
60
Cons
Learning Curve
54
Complexity
50
Limitations
40
Steep Learning Curve
33
Poor Customer Support
25
WalkMe features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.2
Automation
Average: 8.6
7.7
Integrations
Average: 8.5
8.1
Personalization
Average: 8.4
Seller Details
Seller
SAP
Company Website
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
301,846 Twitter followers
LinkedIn® Page
www.linkedin.com
125,049 employees on LinkedIn®
Get a quote
Freshdesk
By Freshworks
(3,501)4.4 out of 5
Optimized for quick response
4th Easiest To Use in Customer Self-Service software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    382
    Features
    219
    Helpful
    171
    Customer Support
    155
    Ticket Management
    154
    Cons
    Missing Features
    128
    Ticketing Issues
    109
    Ticket Management
    99
    Ticketing System Issues
    89
    Limited Features
    82
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
382
Features
219
Helpful
171
Customer Support
155
Ticket Management
154
Cons
Missing Features
128
Ticketing Issues
109
Ticket Management
99
Ticketing System Issues
89
Limited Features
82
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.4
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Zoho Desk
By Zoho
(6,198)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    690
    Features
    445
    Simple
    347
    Intuitive
    307
    Integrations
    302
    Cons
    Learning Curve
    225
    Steep Learning Curve
    153
    Missing Features
    152
    Integration Issues
    147
    Lack of Features
    140
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.6
    8.3
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    102,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
690
Features
445
Simple
347
Intuitive
307
Integrations
302
Cons
Learning Curve
225
Steep Learning Curve
153
Missing Features
152
Integration Issues
147
Lack of Features
140
Zoho Desk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.6
8.3
Integrations
Average: 8.5
8.3
Personalization
Average: 8.4
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Whatfix
By Whatfix
(358)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s produ

    Users
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Whatfix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    45
    Ease of Use
    43
    Positive Experience
    38
    Helpful
    30
    Features
    18
    Cons
    Learning Curve
    20
    Steep Learning Curve
    13
    Not Intuitive
    10
    Dashboard Issues
    9
    Flow Management
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Whatfix features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.3
    Automation
    Average: 8.6
    8.1
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Whatfix
    Company Website
    Year Founded
    2013
    HQ Location
    San Jose, CA
    Twitter
    @whatfix
    3,085 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,138 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s produ

Users
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Enterprise
  • 38% Mid-Market
Whatfix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
45
Ease of Use
43
Positive Experience
38
Helpful
30
Features
18
Cons
Learning Curve
20
Steep Learning Curve
13
Not Intuitive
10
Dashboard Issues
9
Flow Management
8
Whatfix features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.1
8.3
Automation
Average: 8.6
8.1
Integrations
Average: 8.5
8.3
Personalization
Average: 8.4
Seller Details
Seller
Whatfix
Company Website
Year Founded
2013
HQ Location
San Jose, CA
Twitter
@whatfix
3,085 Twitter followers
LinkedIn® Page
www.linkedin.com
1,138 employees on LinkedIn®
Get a quote
SAP Service Cloud
By SAP
(204)4.5 out of 5
View top Consulting Services for SAP Service Cloud
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    80
    Ease of Use
    77
    Efficiency
    41
    Customer Support
    39
    Integrations
    35
    Cons
    Expensive
    47
    Learning Curve
    42
    Steep Learning Curve
    31
    Complexity
    30
    Limited Customization
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Service Cloud features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.4
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    301,846 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125,049 employees on LinkedIn®
    Ownership
    NYSE:SAP
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 40% Enterprise
SAP Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
80
Ease of Use
77
Efficiency
41
Customer Support
39
Integrations
35
Cons
Expensive
47
Learning Curve
42
Steep Learning Curve
31
Complexity
30
Limited Customization
29
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.4
Integrations
Average: 8.5
8.4
Personalization
Average: 8.4
Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
301,846 Twitter followers
LinkedIn® Page
www.linkedin.com
125,049 employees on LinkedIn®
Ownership
NYSE:SAP
Read SAP Service Cloud Reviews
ServiceNow Customer Service Management
By ServiceNow
(167)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow Customer Service Management (CSM) goes beyond traditional service solutions to empower teams to deliver effortless customer experiences, from issue to resolution. With CSM, you can solve cu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Enterprise
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    10
    Features
    9
    Ease of Use
    5
    Helpful
    4
    Simple
    4
    Cons
    Complexity
    7
    Complex Setup
    4
    Difficult Setup
    4
    Complex Administration
    3
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    50,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,567 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow Customer Service Management (CSM) goes beyond traditional service solutions to empower teams to deliver effortless customer experiences, from issue to resolution. With CSM, you can solve cu

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Enterprise
  • 26% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
10
Features
9
Ease of Use
5
Helpful
4
Simple
4
Cons
Complexity
7
Complex Setup
4
Difficult Setup
4
Complex Administration
3
Learning Curve
3
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
8.2
Personalization
Average: 8.4
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
50,962 Twitter followers
LinkedIn® Page
www.linkedin.com
29,567 employees on LinkedIn®
Drift
By Salesloft
(1,251)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Drift is a tool that allows users to connect with potential clients, track prospects, and integrate with CRM systems for efficient sales processes.
    • Reviewers like the user-friendly interface, the ability to see customer activity, the interactive bot experience, and the seamless integration with CRM systems.
    • Reviewers mentioned issues with the notification system, a lag in connection to sales reps, difficulties with the filtering system, and automatic booking of requests to the calendar.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    249
    Helpful
    207
    Features
    134
    Lead Generation
    114
    Chat Features
    107
    Cons
    Missing Features
    64
    Notification Issues
    44
    Learning Curve
    41
    Chat Management
    37
    Routing Issues
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.5
    Integrations
    Average: 8.5
    8.5
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,253 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Drift is a tool that allows users to connect with potential clients, track prospects, and integrate with CRM systems for efficient sales processes.
  • Reviewers like the user-friendly interface, the ability to see customer activity, the interactive bot experience, and the seamless integration with CRM systems.
  • Reviewers mentioned issues with the notification system, a lag in connection to sales reps, difficulties with the filtering system, and automatic booking of requests to the calendar.
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
249
Helpful
207
Features
134
Lead Generation
114
Chat Features
107
Cons
Missing Features
64
Notification Issues
44
Learning Curve
41
Chat Management
37
Routing Issues
37
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.5
Integrations
Average: 8.5
8.5
Personalization
Average: 8.4
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,796 Twitter followers
LinkedIn® Page
www.linkedin.com
1,253 employees on LinkedIn®
Get a quote
Yext
By Yext
(472)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

    Users
    • Digital Marketing Manager
    • Digital Marketing Specialist
    Industries
    • Hospital & Health Care
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Yext is a platform that allows businesses to manage and publish accurate location information across the web, track customer feedback, and automate updates.
    • Users frequently mention the ease of making widespread changes to multiple locations with one upload, the ability to integrate with multiple platforms, and the responsive and helpful customer support.
    • Users reported that the cost can be high for small businesses, the cancellation process can be difficult with listings potentially vanishing or becoming outdated, and the platform can feel overwhelming with its numerous features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Yext Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Helpful
    29
    Customer Support
    25
    Customer Service
    20
    Centralized Management
    17
    Cons
    Poor Customer Support
    14
    Inadequate Support
    10
    Learning Curve
    10
    Missing Features
    9
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Yext features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Automation
    Average: 8.6
    8.8
    Integrations
    Average: 8.5
    8.7
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Yext
    Company Website
    Year Founded
    2006
    HQ Location
    New York
    Twitter
    @yext
    22,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,013 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accura

Users
  • Digital Marketing Manager
  • Digital Marketing Specialist
Industries
  • Hospital & Health Care
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Yext is a platform that allows businesses to manage and publish accurate location information across the web, track customer feedback, and automate updates.
  • Users frequently mention the ease of making widespread changes to multiple locations with one upload, the ability to integrate with multiple platforms, and the responsive and helpful customer support.
  • Users reported that the cost can be high for small businesses, the cancellation process can be difficult with listings potentially vanishing or becoming outdated, and the platform can feel overwhelming with its numerous features.
Yext Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Helpful
29
Customer Support
25
Customer Service
20
Centralized Management
17
Cons
Poor Customer Support
14
Inadequate Support
10
Learning Curve
10
Missing Features
9
Limited Features
8
Yext features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.1
Automation
Average: 8.6
8.8
Integrations
Average: 8.5
8.7
Personalization
Average: 8.4
Seller Details
Seller
Yext
Company Website
Year Founded
2006
HQ Location
New York
Twitter
@yext
22,288 Twitter followers
LinkedIn® Page
www.linkedin.com
2,013 employees on LinkedIn®
Ozonetel CloudAgent
By Ozonetel
(579)4.6 out of 5
2nd Easiest To Use in Customer Self-Service software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 61% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel CloudAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Features
    139
    Call Management
    137
    Call Quality
    116
    Helpful
    103
    Cons
    Call Issues
    108
    Connection Issues
    97
    Call Connectivity Issues
    76
    Technical Issues
    64
    Connectivity Issues
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel CloudAgent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Automation
    Average: 8.6
    9.1
    Integrations
    Average: 8.5
    8.9
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 61% Mid-Market
  • 30% Small-Business
Ozonetel CloudAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Features
139
Call Management
137
Call Quality
116
Helpful
103
Cons
Call Issues
108
Connection Issues
97
Call Connectivity Issues
76
Technical Issues
64
Connectivity Issues
62
Ozonetel CloudAgent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Automation
Average: 8.6
9.1
Integrations
Average: 8.5
8.9
Personalization
Average: 8.4
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
784 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
LivePerson
By LivePerson
(164)4.2 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 46% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    10
    Ease of Use
    9
    Features
    8
    Customer Support
    6
    Customer Success
    5
    Cons
    Limited Features
    6
    Missing Features
    5
    Inadequate Reporting
    4
    Poor Reporting
    4
    Challenging Reporting
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.1
    Automation
    Average: 8.6
    8.7
    Integrations
    Average: 8.5
    7.9
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,858 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,469 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 46% Mid-Market
  • 38% Enterprise
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
10
Ease of Use
9
Features
8
Customer Support
6
Customer Success
5
Cons
Limited Features
6
Missing Features
5
Inadequate Reporting
4
Poor Reporting
4
Challenging Reporting
3
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
8.1
Automation
Average: 8.6
8.7
Integrations
Average: 8.5
7.9
Personalization
Average: 8.4
Seller Details
Seller
LivePerson
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,858 Twitter followers
LinkedIn® Page
www.linkedin.com
1,469 employees on LinkedIn®
Get a quote
CommBox
By CommBox
(50)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CommBox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Customer Support
    4
    Ease of Use
    4
    Helpful
    4
    Cons
    Complex Platform
    2
    Complexity
    1
    Complex Setup
    1
    Cost
    1
    Delay Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CommBox features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Automation
    Average: 8.6
    9.4
    Integrations
    Average: 8.5
    9.6
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CommBox
    Year Founded
    2013
    HQ Location
    Glil-Yam, Hasharon
    LinkedIn® Page
    www.linkedin.com
    118 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CommBox is an enterprise-grade AI omnichannel customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, di

Users
No information available
Industries
No information available
Market Segment
  • 44% Mid-Market
  • 36% Small-Business
CommBox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Customer Support
4
Ease of Use
4
Helpful
4
Cons
Complex Platform
2
Complexity
1
Complex Setup
1
Cost
1
Delay Issues
1
CommBox features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.1
9.6
Automation
Average: 8.6
9.4
Integrations
Average: 8.5
9.6
Personalization
Average: 8.4
Seller Details
Seller
CommBox
Year Founded
2013
HQ Location
Glil-Yam, Hasharon
LinkedIn® Page
www.linkedin.com
118 employees on LinkedIn®
Read CommBox Reviews
Gladly
By Gladly
(984)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Customer Self-Service software
Save to My Lists
Entry Level Price:$180.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 20% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    236
    Features
    136
    Helpful
    133
    Efficiency
    103
    Customer Support
    71
    Cons
    Technical Issues
    45
    Call Issues
    43
    Missing Features
    41
    Call Functionality
    33
    Chat Functionality Issues
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Automation
    Average: 8.6
    9.4
    Integrations
    Average: 8.5
    9.1
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gladly is the AI-powered, people-centered Customer Service Platform built to navigate today's rapidly evolving consumer landscape. Gladly empowers brands to deliver world class customer experiences at

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 20% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
236
Features
136
Helpful
133
Efficiency
103
Customer Support
71
Cons
Technical Issues
45
Call Issues
43
Missing Features
41
Call Functionality
33
Chat Functionality Issues
33
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
9.4
Automation
Average: 8.6
9.4
Integrations
Average: 8.5
9.1
Personalization
Average: 8.4
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,161 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Get a quote
Freshservice
By Freshworks
(1,238)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Customer Self-Service software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Features
    46
    Automation
    36
    Ticketing System
    34
    Ticket Management
    33
    Cons
    Missing Features
    30
    Limited Features
    25
    Limited Customization
    16
    Ticketing Issues
    16
    Limited Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Automation
    Average: 8.6
    8.0
    Integrations
    Average: 8.5
    8.2
    Personalization
    Average: 8.4
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Features
46
Automation
36
Ticketing System
34
Ticket Management
33
Cons
Missing Features
30
Limited Features
25
Limited Customization
16
Ticketing Issues
16
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
8.7
Automation
Average: 8.6
8.0
Integrations
Average: 8.5
8.2
Personalization
Average: 8.4
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
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