User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Aeri Chatbot is a customer support tool that provides instant responses to customer queries, streamlines customer support requests, and allows for efficient tracking and nurturing of potential clients.
- Users like the round-the-clock support, the help desk feature that ensures timely responses, the lead management feature that increases conversion rates, and the centralized platform that improves project coordination.
- Reviewers mentioned that the chatbot struggles with understanding complex inquiries, the knowledge base could be more robust, integration with certain third-party applications is lacking, and the initial setup required a learning curve.
