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Top Free Conversation Intelligence Software - Page 2

Check out our list of free Conversation Intelligence Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Conversation Intelligence Software to ensure you get the right product.

View Free Conversation Intelligence Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
91 Conversation Intelligence Products Available
View all Conversation Intelligence Software
View all Conversation Intelligence Software
Dialpad Support
(550)4.4 out of 5
Optimized for quick response
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 55% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
    • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
    • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Support features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.6
    Customer Scoring
    Average: 8.3
    8.8
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    60 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,444 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 55% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides support for handling calls, meeting with coworkers, and monitoring team communications.
  • Users frequently mention the ease of implementation, the ability to gather valuable data through insights/analytics, and the proactive, hands-on customer support that includes follow-ups.
  • Reviewers mentioned challenges such as the tool being resource-intensive on PCs, the inability to ring all members of a contact center simultaneously, and occasional delays in resolution due to escalation to the telephony team.
Dialpad Support features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.6
Customer Scoring
Average: 8.3
8.8
AI Text Summarization
Average: 8.5
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
60 Twitter followers
LinkedIn® Page
www.linkedin.com
1,444 employees on LinkedIn®
Terret.ai
(612)4.4 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Terret is the leading provider of AI Revenue Agents for sales, account management, and CS teams. Terret’s Virtual Revenue Fleet drives productivity across the full revenue cycle. From generating fore

    Users
    • Account Executive
    • Enterprise Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 64% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Terret.ai features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    7.1
    Artificial Intelligence
    Average: 8.6
    7.1
    Customer Scoring
    Average: 8.3
    7.1
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MK
    I love the ease of use and navigation. The ability to integrate to our CRM has also made using BoostUp a breeze. Most of my reps like BoostUp more... Read review
    Ken B.
    KB
    I'm an SaaS seller utilising SFDC. I can update my forecast in minutes. The deal tracking intent score is something that I really like and oftern... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Terret (formerly Boostup)
    Company Website
    Year Founded
    2018
    HQ Location
    Santa Clara, CA
    Twitter
    @BoostUp_ai
    85 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    52 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Terret is the leading provider of AI Revenue Agents for sales, account management, and CS teams. Terret’s Virtual Revenue Fleet drives productivity across the full revenue cycle. From generating fore

Users
  • Account Executive
  • Enterprise Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 64% Mid-Market
  • 33% Enterprise
Terret.ai features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
7.1
Artificial Intelligence
Average: 8.6
7.1
Customer Scoring
Average: 8.3
7.1
AI Text Summarization
Average: 8.5
MK
I love the ease of use and navigation. The ability to integrate to our CRM has also made using BoostUp a breeze. Most of my reps like BoostUp more... Read review
Ken B.
KB
I'm an SaaS seller utilising SFDC. I can update my forecast in minutes. The deal tracking intent score is something that I really like and oftern... Read review
Seller Details
Seller
Terret (formerly Boostup)
Company Website
Year Founded
2018
HQ Location
Santa Clara, CA
Twitter
@BoostUp_ai
85 Twitter followers
LinkedIn® Page
www.linkedin.com
52 employees on LinkedIn®

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Zipteams
(194)4.7 out of 5
3rd Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fr

    Users
    • Inside Sales Manager
    • Exam Counselor
    Industries
    • Education Management
    • E-Learning
    Market Segment
    • 63% Mid-Market
    • 22% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zipteams features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Artificial Intelligence
    Average: 8.6
    9.4
    Customer Scoring
    Average: 8.3
    9.0
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Education Management
    UE
    Every meeting gets recorded and you get summaries from each meeting automatically. You don't need to spend time writing manual notes at all.... Read review
    Viplove T.
    VT
    Audio / Video Quality Hassle-Free video session Easy to use Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zipteams Technologies Pvt. Ltd.
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @wearezipteams
    273 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fr

Users
  • Inside Sales Manager
  • Exam Counselor
Industries
  • Education Management
  • E-Learning
Market Segment
  • 63% Mid-Market
  • 22% Enterprise
Zipteams features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
9.4
Artificial Intelligence
Average: 8.6
9.4
Customer Scoring
Average: 8.3
9.0
AI Text Summarization
Average: 8.5
Verified User in Education Management
UE
Every meeting gets recorded and you get summaries from each meeting automatically. You don't need to spend time writing manual notes at all.... Read review
Viplove T.
VT
Audio / Video Quality Hassle-Free video session Easy to use Read review
Seller Details
Seller
Zipteams Technologies Pvt. Ltd.
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@wearezipteams
273 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Sybill.ai
(143)4.8 out of 5
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

    Users
    • Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 32% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sybill.ai features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    9.0
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.3
    9.4
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Adam S.
    AS
    Sybill's interface is intuitive, and their summaries and action items are spot on. The integration to SFDC means I don't have to update the notes... Read review
    Verified User in Marketing and Advertising
    UM
    - The meeting summaries and transcripts are excellent - The follow up email is also amazing - I can't express enough how much this tool helps me... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sybill
    Company Website
    Year Founded
    2021
    HQ Location
    Mountain View, US
    Twitter
    @sybill_ai
    81 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technol

Users
  • Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 32% Mid-Market
Sybill.ai features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
9.0
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.3
9.4
AI Text Summarization
Average: 8.5
Adam S.
AS
Sybill's interface is intuitive, and their summaries and action items are spot on. The integration to SFDC means I don't have to update the notes... Read review
Verified User in Marketing and Advertising
UM
- The meeting summaries and transcripts are excellent - The follow up email is also amazing - I can't express enough how much this tool helps me... Read review
Seller Details
Seller
Sybill
Company Website
Year Founded
2021
HQ Location
Mountain View, US
Twitter
@sybill_ai
81 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Grain
(299)4.6 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, G

    Users
    • Student
    • Product Manager
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 76% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Grain features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    7.8
    Customer Scoring
    Average: 8.3
    9.3
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Charles W.
    CW
    Grain has been a fantastic addition to our toolkit, particularly due to its smooth integration with HubSpot, which significantly simplifies our... Read review
    Amanda C.
    AC
    I found Grain very easy to adapt and implement in our company. Zach was very responsive to my questions during our trial and we could use it out of... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Grain
    Year Founded
    2018
    HQ Location
    San Francisco, US
    Twitter
    @grainhq
    2,002 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, G

Users
  • Student
  • Product Manager
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 76% Small-Business
  • 20% Mid-Market
Grain features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
7.8
Customer Scoring
Average: 8.3
9.3
AI Text Summarization
Average: 8.5
Charles W.
CW
Grain has been a fantastic addition to our toolkit, particularly due to its smooth integration with HubSpot, which significantly simplifies our... Read review
Amanda C.
AC
I found Grain very easy to adapt and implement in our company. Zach was very responsive to my questions during our trial and we could use it out of... Read review
Seller Details
Seller
Grain
Year Founded
2018
HQ Location
San Francisco, US
Twitter
@grainhq
2,002 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
CTM (formerly CallTrackingMetrics)
(759)4.5 out of 5
Optimized for quick response
View top Consulting Services for CTM (formerly CallTrackingMetrics)
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 65% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Artificial Intelligence
    Average: 8.6
    8.7
    Customer Scoring
    Average: 8.3
    6.8
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Marketing and Advertising
    AM
    The implementation is easy and seamless, never had an issue Read review
    OV
    I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CTM
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,796 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster,

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 65% Small-Business
  • 30% Mid-Market
CTM (formerly CallTrackingMetrics) features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.4
8.7
Artificial Intelligence
Average: 8.6
8.7
Customer Scoring
Average: 8.3
6.8
AI Text Summarization
Average: 8.5
Verified User in Marketing and Advertising
AM
The implementation is easy and seamless, never had an issue Read review
OV
I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that... Read review
Seller Details
Seller
CTM
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,796 Twitter followers
LinkedIn® Page
www.linkedin.com
95 employees on LinkedIn®
JustCall
(2,357)4.3 out of 5
Optimized for quick response
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
    • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
    • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.4
    7.7
    Artificial Intelligence
    Average: 8.6
    8.1
    Customer Scoring
    Average: 8.3
    7.4
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    421 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a cloud-based communication system that manages calls, SMS, and integrates with various CRM and business tools, providing features like call recording, analytics, and automation.
  • Reviewers frequently mention the ease of use, strong CRM integration, reliable call quality, and the ability to handle calls and SMS from anywhere as key benefits of JustCall.
  • Users reported occasional inconsistencies in call quality during peak hours or with weaker internet connections, and some advanced features being locked behind higher pricing plans.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.4
7.7
Artificial Intelligence
Average: 8.6
8.1
Customer Scoring
Average: 8.3
7.4
AI Text Summarization
Average: 8.5
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
301 Twitter followers
LinkedIn® Page
www.linkedin.com
421 employees on LinkedIn®
tl;dv
(468)4.7 out of 5
7th Easiest To Use in Conversation Intelligence software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you c

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 72% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • tl;dv is a tool that captures and shares meeting insights through automatic recordings and searchable transcripts.
    • Reviewers appreciate the tool's ability to save time, enhance collaboration, and improve meeting productivity through accurate AI-generated summaries and seamless integration into workflows.
    • Reviewers mentioned issues with transcription accuracy, occasional difficulties with the tool showing up to meetings on time, and limitations in the free plan's features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • tl;dv features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    9.3
    Artificial Intelligence
    Average: 8.6
    7.9
    Customer Scoring
    Average: 8.3
    9.1
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    tldx Solutions GmbH
    Year Founded
    2021
    HQ Location
    Aachen, NRW
    Twitter
    @tldview
    9,857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    41 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you c

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 72% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • tl;dv is a tool that captures and shares meeting insights through automatic recordings and searchable transcripts.
  • Reviewers appreciate the tool's ability to save time, enhance collaboration, and improve meeting productivity through accurate AI-generated summaries and seamless integration into workflows.
  • Reviewers mentioned issues with transcription accuracy, occasional difficulties with the tool showing up to meetings on time, and limitations in the free plan's features.
tl;dv features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
9.3
Artificial Intelligence
Average: 8.6
7.9
Customer Scoring
Average: 8.3
9.1
AI Text Summarization
Average: 8.5
Seller Details
Seller
tldx Solutions GmbH
Year Founded
2021
HQ Location
Aachen, NRW
Twitter
@tldview
9,857 Twitter followers
LinkedIn® Page
www.linkedin.com
41 employees on LinkedIn®
MaestroQA
(321)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen

    Users
    • Quality Analyst
    • Teammate
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 54% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MaestroQA features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    6.7
    Artificial Intelligence
    Average: 8.6
    8.3
    Customer Scoring
    Average: 8.3
    6.7
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Telecommunications
    UT
    Maestro has a user-friendly, intuitive interface than makes providing and receiving feedback easy. They are eager to find out how they can improve... Read review
    DD
    Always thinking Head and customer service is the best even though they have been grown exponentially, they are still cool and responsive Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MaestroQA
    Company Website
    Year Founded
    2013
    HQ Location
    New York
    Twitter
    @MaestroQA
    808 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen

Users
  • Quality Analyst
  • Teammate
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 54% Mid-Market
  • 29% Enterprise
MaestroQA features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
6.7
Artificial Intelligence
Average: 8.6
8.3
Customer Scoring
Average: 8.3
6.7
AI Text Summarization
Average: 8.5
Verified User in Telecommunications
UT
Maestro has a user-friendly, intuitive interface than makes providing and receiving feedback easy. They are eager to find out how they can improve... Read review
DD
Always thinking Head and customer service is the best even though they have been grown exponentially, they are still cool and responsive Read review
Seller Details
Seller
MaestroQA
Company Website
Year Founded
2013
HQ Location
New York
Twitter
@MaestroQA
808 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
evaluagent
(423)4.5 out of 5
Optimized for quick response
View top Consulting Services for evaluagent
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Entry Level Price:Starting at £20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

    Users
    • Ambassador
    • Quality Assurance Manager
    Industries
    • Financial Services
    • Consumer Services
    Market Segment
    • 64% Mid-Market
    • 17% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • evaluagent features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Artificial Intelligence
    Average: 8.6
    8.9
    Customer Scoring
    Average: 8.3
    8.9
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • DC
    innovative system that matches with the fast evolving needs of customer services. Read review
    FS
    The EA is built by users of the product, industry experts who understand both the needs of employees and customers - this isn't a tool designed by... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EvaluAgent
    Company Website
    Year Founded
    2012
    HQ Location
    Middlesbrough, GB
    Twitter
    @evaluagent
    1,122 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

evaluagentCX redefines quality assurance with AI-powered conversation intelligence and automated QA. The platform delivers precise, unbiased insights from every customer interaction, helping you cut t

Users
  • Ambassador
  • Quality Assurance Manager
Industries
  • Financial Services
  • Consumer Services
Market Segment
  • 64% Mid-Market
  • 17% Small-Business
evaluagent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
8.4
Artificial Intelligence
Average: 8.6
8.9
Customer Scoring
Average: 8.3
8.9
AI Text Summarization
Average: 8.5
DC
innovative system that matches with the fast evolving needs of customer services. Read review
FS
The EA is built by users of the product, industry experts who understand both the needs of employees and customers - this isn't a tool designed by... Read review
Seller Details
Seller
EvaluAgent
Company Website
Year Founded
2012
HQ Location
Middlesbrough, GB
Twitter
@evaluagent
1,122 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Creovai
(200)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

    Users
    • Supervisor
    Industries
    • Consumer Services
    • Banking
    Market Segment
    • 58% Mid-Market
    • 26% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creovai features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.6
    Artificial Intelligence
    Average: 8.6
    7.6
    Customer Scoring
    Average: 8.3
    7.2
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Richard R.
    RR
    We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
    Verified User in Telecommunications
    UT
    I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creovai
    Company Website
    Year Founded
    2012
    HQ Location
    Austin, TX
    Twitter
    @Creovai
    5 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact cente

Users
  • Supervisor
Industries
  • Consumer Services
  • Banking
Market Segment
  • 58% Mid-Market
  • 26% Enterprise
Creovai features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
7.6
Artificial Intelligence
Average: 8.6
7.6
Customer Scoring
Average: 8.3
7.2
AI Text Summarization
Average: 8.5
Richard R.
RR
We like its easy-to-use interface, the way it connects with external data sources, its ACD integration and the support we receive from Awaken. Read review
Verified User in Telecommunications
UT
I feel Tethr is a fairly easy tool to use and understand. We have a couple of SMEs (subject matter experts) at our organization who work closely... Read review
Seller Details
Seller
Creovai
Company Website
Year Founded
2012
HQ Location
Austin, TX
Twitter
@Creovai
5 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
Spiky
(113)4.9 out of 5
4th Easiest To Use in Conversation Intelligence software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This i

    Users
    • Founder
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 65% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiky features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.4
    9.6
    Artificial Intelligence
    Average: 8.6
    9.6
    Customer Scoring
    Average: 8.3
    9.6
    AI Text Summarization
    Average: 8.5
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AD
    It automatically analyzes all our sales meetings. It's like having a sales coach sit on the table 24/7/365. I can identify growth opportunities and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spiky.ai
    Company Website
    Year Founded
    2020
    HQ Location
    Buffalo, New York
    Twitter
    @spikyAI
    238 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This i

Users
  • Founder
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 65% Small-Business
  • 29% Mid-Market
Spiky features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.4
9.6
Artificial Intelligence
Average: 8.6
9.6
Customer Scoring
Average: 8.3
9.6
AI Text Summarization
Average: 8.5
AD
It automatically analyzes all our sales meetings. It's like having a sales coach sit on the table 24/7/365. I can identify growth opportunities and... Read review
Seller Details
Seller
Spiky.ai
Company Website
Year Founded
2020
HQ Location
Buffalo, New York
Twitter
@spikyAI
238 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ramiro H.
    RH
    I like the simplicity of the app. Is really Easy to understand and gente reviews from users. Also the live support Is really quick and clear with... Read review
    Eduardo D.
    ED
    easy use, very nice reports, clean and pretty interface and the best part: it's free Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PG Forsta
    HQ Location
    Salt Lake City, Utah
    LinkedIn® Page
    www.linkedin.com
    502 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Ramiro H.
RH
I like the simplicity of the app. Is really Easy to understand and gente reviews from users. Also the live support Is really quick and clear with... Read review
Eduardo D.
ED
easy use, very nice reports, clean and pretty interface and the best part: it's free Read review
Seller Details
Seller
PG Forsta
HQ Location
Salt Lake City, Utah
LinkedIn® Page
www.linkedin.com
502 employees on LinkedIn®
Sprinklr Service
(712)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$3,600.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a customer service platform that unifies customer interactions across multiple channels into one platform, providing a highly customized way to define workflows based on team's requirements and use cases.
    • Users frequently mention the platform's ability to unify customer interactions across multiple channels, its scalability, integration capabilities, and the AI-powered agent assistance which helps in managing customer queries efficiently.
    • Users reported that the platform can be complex for an average user, with some advanced configurations slowing down adoption for new users, and occasional bugs in the backend that can be frustrating.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.4
    6.2
    Artificial Intelligence
    Average: 8.6
    6.3
    Customer Scoring
    Average: 8.3
    6.3
    AI Text Summarization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,292 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a customer service platform that unifies customer interactions across multiple channels into one platform, providing a highly customized way to define workflows based on team's requirements and use cases.
  • Users frequently mention the platform's ability to unify customer interactions across multiple channels, its scalability, integration capabilities, and the AI-powered agent assistance which helps in managing customer queries efficiently.
  • Users reported that the platform can be complex for an average user, with some advanced configurations slowing down adoption for new users, and occasional bugs in the backend that can be frustrating.
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.4
6.2
Artificial Intelligence
Average: 8.6
6.3
Customer Scoring
Average: 8.3
6.3
AI Text Summarization
Average: 8.5
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,292 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Pickle
(66)4.8 out of 5
Save to My Lists
Entry Level Price:$40.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

    Users
    • Account Executive
    Industries
    • Computer Software
    • Staffing and Recruiting
    Market Segment
    • 52% Small-Business
    • 48% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pickle features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.6
    Artificial Intelligence
    Average: 8.6
    9.3
    Customer Scoring
    Average: 8.3
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Alex W.
    AW
    Pickle works just the same as Gong or these other guys at a fraction of the price. Call recording is 90% of what we use it for, and Pickle does a... Read review
    Christion E.
    CE
    When I first heard of Pickle I thought "Great... another player in this space... can't be better than Gong or Chorus though, right?" Which might... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pickle
    Year Founded
    2020
    HQ Location
    Sandy, UT
    Twitter
    @pickle
    11,114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pickle is the first conversation intelligence platform focused on the SMB sales rep; while seamlessly connecting the entire organization where they live. We make it simple for teams to grow revenue

Users
  • Account Executive
Industries
  • Computer Software
  • Staffing and Recruiting
Market Segment
  • 52% Small-Business
  • 48% Mid-Market
Pickle features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.6
Artificial Intelligence
Average: 8.6
9.3
Customer Scoring
Average: 8.3
0.0
No information available
Alex W.
AW
Pickle works just the same as Gong or these other guys at a fraction of the price. Call recording is 90% of what we use it for, and Pickle does a... Read review
Christion E.
CE
When I first heard of Pickle I thought "Great... another player in this space... can't be better than Gong or Chorus though, right?" Which might... Read review
Seller Details
Seller
Pickle
Year Founded
2020
HQ Location
Sandy, UT
Twitter
@pickle
11,114 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®