Best Contact Center Software - Page 18
Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond call center infrastructure to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the best contact center software include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).
Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with CRM software applications to access customer information and to update customer records with the post-action summaries. They will often integrate with contact center workforce software, speech analytics software, and contact center quality assurance software solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or UCaaS. Some businesses opt to use virtual receptionist services in place of contact center software.
To qualify for inclusion in the Contact Center category, a product must:
Featured Contact Center Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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Lingo is a provider of phone services for home and small businesses in the U.S.
- 100% Small-Business
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MCUBE Extension/PBX allows users to seamlessly transfer incoming calls to another phone number or extension. This can be useful in a variety of situations, such as when a caller needs to be transferre
195 Twitter followers
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MCUBE Softphone Service allows contact center agents to make and receive phone calls using a computer or mobile device rather than a traditional telephone.
195 Twitter followers
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Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other types of interactions from your mobile device. Easily expand Amazon Connect beyond your contact center. Availabl
75 Twitter followers
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MotionCX is an omni-channel CCaaS platform that empowers agents to deliver better, more personalized customer experiences right out of the box. Agents see a consolidated customer profile in a single v
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NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NE
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Liberty Converse is an omnichannel contact centre and customer engagement management solution that allows you to deliver outstanding customer experience (CX) across every customer engagement. Unleash
1,523 Twitter followers
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NFON Contact Center is a cloud-based, AI-powered customer interaction platform that integrates multiple communication channels—such as voice, email, chat, social media, SMS, and WhatsApp—into a single
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Enterprise-level all-in-one call center solution (IP PBX, recording, Omni-channel, predictive dialing, reporting) for small and medium
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Nubitalk is Collab's Cloud. Thanks to Nubitalk we can provide Contact Center Software in the cloud - secure, reliable and scalable at any time. It has no setup costs and no installation is required. I
146 Twitter followers
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Nubitel is a Cloud Customer Engagement Solution brought to you by Microtel Technology. With more than 19 years of implementing end-to-end Customer Interaction Solutions, Microtel is proud to introduce
- Overview
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OneXtel Limited is a Communication Platform as a Service( CPaaS) specializing in enterprise messaging and customer engagement solutions. It provides services such as SMS, WhatsApp Business API, Rich
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With OpenScape Cloud Contact Center, you can run a call center without the costs and in-house expertise that other solutions require.
38,308 Twitter followers
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Owlcall is an AI-powered receptionist and call operations platform designed for service-based small and medium businesses. It ensures that every incoming call is answered, understood, and converted in
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OXON is a single platform to communicate and track customers throughout their lifecycle.
