Merkle Reviews & Provider Details

I like the people most at Merkle, not only are they great to work with but also the Merkle team(s) are very experienced to help show our clients what a best in class approach looks like to ensure success Review collected by and hosted on G2.com.

As of right now nothing comes top of mind. The only thing, if I had to select anything, is they are a little more higher priced than some of their competitiors. I don't think that is truly that bad of a traist as you pay for what you get and you pay a premium to work with some of the best experts at Merkle. Review collected by and hosted on G2.com.

Merkle has a very good supportive team and they help in all aspects of the business with lots of features. The ideas and solutions they suggest are very useful in relation to customer experience. Also, they help to integrate and implement the solutions and are easy to use. Review collected by and hosted on G2.com.

The solutions are a little expensive and that is the downside. Review collected by and hosted on G2.com.

They have good senior resources who understand the CX market well and can help during the pre as well and post-sale stages. They also do a very decent job of hand holding new customers till they are completely enabled to use it on their own Review collected by and hosted on G2.com.

Most projects unless large are led by very junior resources who don't have the required soft skills or knowledge needed to handle critical customers with kid's gloves. Senior resources only get involved after major escalations. Review collected by and hosted on G2.com.

The technical knowledge and I deal with Ambi based out of Sydney and she is the best in client facing discussion. Review collected by and hosted on G2.com.

most of the staff members are working from India which sometimes causes issues with my customers based out of Australia Review collected by and hosted on G2.com.

- Full potential to understand customer data using several analytics models to rebrand B2B marketing

- 1:1 requirement fulfillment based on customized needs of business Review collected by and hosted on G2.com.

- Nothing actually. But if I need to specify anything it would be the cost Review collected by and hosted on G2.com.

They are knowledgeable about Salesforce Marketing Cloud. Review collected by and hosted on G2.com.

They can be slower to respond when we have questions or support requests. Review collected by and hosted on G2.com.

The Marketing and Cx Consulting gives a competitive edge over others Review collected by and hosted on G2.com.

Nothing for now we are happy to have used the services. Review collected by and hosted on G2.com.

The most helpful feature is customized experience offered by the company Review collected by and hosted on G2.com.

The downside is lack of affordable services Review collected by and hosted on G2.com.

Digital messaging approach is something that i really like. Review collected by and hosted on G2.com.

Nothing as such but it could be more userfriendly. Review collected by and hosted on G2.com.