Best Co-Browsing Software - Page 3
Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order.
Unlike screen sharing software, co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered.
To qualify for inclusion in the Co-Browsing category, a product must:
Best Co-Browsing Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
REACHUM’s live experience platform is used to train internal and external audiences with maximum efficiency. A powerful gamification engine transforms boring training into experiences that rivet learn
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
REVE Chat is an AI-powered omnichannel consumer engagement platform that offers live sales and support. The automated live chat platform helps you to engage customers 24 hours a day, qualify leads acr
- 36% Mid-Market
- 36% Small-Business
1,230 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters
- 75% Small-Business
- 25% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Screen recordings, live video calls, and video sharing straight from your ticketing system - no downloads for agents and customers needed.
- 54% Small-Business
- 31% Mid-Market
4 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cohere is the next generation customer platform that enables you to automate conversations and interactions while driving support costs down and CSAT scores up. Exceed customer expectations every sin
- Computer Software
- 21% Small-Business
- 14% Mid-Market
19,867 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
C-Zentrix is a leader in Customer Experience and Contact Center Solution. Headquartered in India, it has operations in Asia, Middle East and Africa, North America and Latam America. With over 1500+ cu
- Consumer Services
- 48% Mid-Market
- 30% Small-Business
455 Twitter followers
