Best Citizen Request Software - Page 3
Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media.
Citizen request software is predominantly used by public works departments, and these tools turn service requests into actionable tickets that are flagged to the appropriate field staff. They are useful in automating process workflow, ticket queues and priority, and start-to-finish visibility into service requests. Requesters can receive ongoing notifications regarding their case, and communicate as needed with agency staff. These tools utilize GIS software and document attachment functionality for citizens to provide detailed information with their requests, such as photos of the damaged property or the violating establishment. Agency staff can then use this service data to monitor trends in their locale and identify any needs for additional resources, all while improving their customer service and citizen engagement.
To qualify for inclusion in the Citizen Request software category, a product must:
Best Citizen Request Software At A Glance
![Verint Case Management Professional [Citizen Engagement]](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_03112d7e563d0e5a8dbc6e294ce6c19f/verint-case-management-professional-citizen-engagement.png "Verint Case Management Professional [Citizen Engagement]")
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- Overview
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My Council Services (MCS) is a comprehensive and cost-effective solution for the public sector organisations. It is highly configurable platform providing sophisticated features supporting end-to-end
- Overview
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Novo Solutions provides highly flexible, web and mobile information management software.
142 Twitter followers
- Overview
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Rock Solid OneLink mobile citizen experience brings citizens to a single place for all service and information requests. OneLink is one mobile app, and one seamless experience to extend local governme
- Overview
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PremierOne CSR provides a powerful single platform for improving citizen access and communications.
- Overview
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PubWorks is software for Public Works. It’s an easy-to-use, GIS-integrated Asset Management software package. Work Orders, Service Requests, Fleet Maintenance and Job Costing are seamlessly integrate
42 Twitter followers
- Overview
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QAlert is Web-based software that allows local and county governments to track, manage, and resolve citizen service requests, and to maintain records based on property, submitter, issue type, and more
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SeeClickFix is a modern, distributed 311 solution that accepts, routes, and manages public service requests. Configurable workflows let staff know about 311 issues before they become costlier problems
2,908 Twitter followers
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SmartComment is a web-based software forpublic comments andoutreach campaigns.
- Overview
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Manage non-emergency inquiries, incident reporting, complaints, and service requests with Tyler Enterprise Service Requests. Local governments can set up common requests with pre-defined workflow, ens
4,604 Twitter followers
![Verint Case Management Professional [Citizen Engagement]](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03112d7e563d0e5a8dbc6e294ce6c19f/verint-case-management-professional-citizen-engagement.png "Verint Case Management Professional [Citizen Engagement]")
- Overview
- Seller Details
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management
- 100% Enterprise
7,796 Twitter followers
