Top Rated PremierOne CSR Alternatives
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There are not enough reviews of PremierOne CSR for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Salesforce Government Cloud
4.3
(19)
Redefine how mission and technology intersect.
2
AccessE11
4.8
(16)
AccessE11 is an automated Complaints, Issues and Service Request and Citizen Engagement Management System built and priced for smaller municipalities.
3
MyGov
4.0
(15)
MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.
4
Accela
3.9
(13)
Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes.
5
CityView Portal
2.6
(4)
The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering.
6
OneView
4.5
(2)
ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations.
7
SOSAFE Portal
4.0
(1)
SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe.
8
![Verint Case Management Professional [Citizen Engagement] Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_03112d7e563d0e5a8dbc6e294ce6c19f/verint-case-management-professional-citizen-engagement.png "Verint Case Management Professional [Citizen Engagement] Logo")
Verint Case Management Professional [Citizen Engagement]
4.5
(1)
"Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.
Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.
Example customer outcomes the solution has enabled include:
- 65% average channel shift achieved for Top 10 services by volume
- 92% of service requests completed on time
CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.
Example customer outcomes the solution has enabled include:
- 12% increase in First Contact Resolution (FCR)
- 90% increase in contact center service level
9
Granicus SmartGov
4.5
(1)
With Community Development cities and counties can simplify permitting and licensing through a public portal that brings together permit applications, public notices, maps, online payments and more in one information hub.
10
CentralSquare Public Administration
5.0
(1)
CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options.
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