Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media.
Citizen request software is predominantly used by public works departments, and these tools turn service requests into actionable tickets that are flagged to the appropriate field staff. They are useful in automating process workflow, ticket queues and priority, and start-to-finish visibility into service requests. Requesters can receive ongoing notifications regarding their case, and communicate as needed with agency staff. These tools utilize GIS software and document attachment functionality for citizens to provide detailed information with their requests, such as photos of the damaged property or the violating establishment. Agency staff can then use this service data to monitor trends in their locale and identify any needs for additional resources, all while improving their customer service and citizen engagement.
To qualify for inclusion in the Citizen Request software category, a product must:
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CitiNexus, is a flexible, user-friendly citizen management system and 311 solution that enables local governments to engage their citizens and use data to fully understand citizens’ needs.
Citizenserve’s comprehensive cloud-computing solutions software provides a seamlessly integrated link between the needs of your citizens and the effectiveness of your employees.
CityReporter transforms municipal management with innovative software tailored to local governments. Our platform enhances efficiency, transparency, and accountability through key features: Asset M
CivicGov is a complete mobile solution for governments, educational campuses, hospital complexes, and corporate environments.The systems supports user defined drop down lists including permit and proj
Ctzen is a bridge between governments and citizens, making management, attention, and communication easier. Our platform improves governments by enabling people to accurately report problems and sendi
DIGIT is Open Source and has been built using the best in class Open Source technology stacks powering the most advanced companies in the world. DIGIT is able to provide the lowest total cost of owner
With the eFeedback Manager, users utilize customer request tracking and CRM software for a complete customer service solution. The comprehensive and seamless web-based approach gives you the power to
Citizen Relationship Management Software is designed to improve communications between citizens and government.
GORequest® CRM is an intelligent, user friendly solution for managing all of your agency service requests! Whether it’s a citizen using your agency branded mobile app or a staff member logging a servi
Gov2Biz is a regulatory agency management SaaS platform built with a singular focus on empowering governments and making it easier for businesses and governments to work together. With a suite of comp
govService offers a variety of out-of-the-box government digital services that facilitate collaboration between departments and teams.
HelpinBox.io brings several different state departments together & encourages effective collaboration among all members involved.
Intelligov is an enterprise class, feature rich Citizen Relationship Management or Constituent Relationship Management CRM/311 software suite, 100% focused on the government market.Intelligov has a ri
iWorQ Citizen Request Tracker is an easy-to-use Internet application that allows cities and counties to accept citizen requests from their homepage.
The Mobile Citizen APP is about you connecting with your citizens.
![Verint Case Management Professional [Citizen Engagement]](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_03112d7e563d0e5a8dbc6e294ce6c19f/verint-case-management-professional-citizen-engagement.png "Verint Case Management Professional [Citizen Engagement]")
