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Best Call Center Infrastructure (CCI) Software - Page 22

JL
Researched and written by Jeffrey Lin

Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.

While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and VoIP providers are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with CRM software.

To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:

Distribute incoming calls or manage phone number assignment for outbound centers
Manage and store data related to calls, customers, and agents
Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics
Enable managers to track and monitor calls
Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI)

Best Call Center Infrastructure (CCI) Software At A Glance

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346 Listings in Call Center Infrastructure (CCI) Available
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspectiv

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  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspectiv

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
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TelcoDataCloud features and usability ratings that predict user satisfaction
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Telebroad Admin Center is a cloud-based business communication management platform designed to simplify and optimize communication infrastructure for businesses of all sizes. It combines advanced

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    Seller
    Telebroad
    Twitter
    @TeleBroad
    2,502 Twitter followers
Product Description
How are these determined?Information
This description is provided by the seller.

The Telebroad Admin Center is a cloud-based business communication management platform designed to simplify and optimize communication infrastructure for businesses of all sizes. It combines advanced

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
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Market Segment
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Telebroad Unified communication platform features and usability ratings that predict user satisfaction
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Seller
Telebroad
Twitter
@TeleBroad
2,502 Twitter followers

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  • Overview
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  • Product Description
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    This description is provided by the seller.

    Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparallel

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    Seller
    Teloz
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teloz is the pinnacle of advanced technology in the world of cloud contact centers. Teloz is an AI-powered solution that offers an omnichannel experience, combining the latest features with unparallel

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
telecommunication services features and usability ratings that predict user satisfaction
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No information available
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No information available
0.0
No information available
Seller Details
Seller
Teloz
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MTS's TEM Suite Call Accounting offers companies of all sizes and industries a flexible solution for capturing and managing those unified communication costs.

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    No information available
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    No information available
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  • TEM Suite Call Accounting features and usability ratings that predict user satisfaction
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    Seller
    MTSA
    HQ Location
    Ra'anana, Israel
    Twitter
    @MTS_TEM
    427 Twitter followers
    Ownership
    NASDAQ: MTSL
Product Description
How are these determined?Information
This description is provided by the seller.

MTS's TEM Suite Call Accounting offers companies of all sizes and industries a flexible solution for capturing and managing those unified communication costs.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
TEM Suite Call Accounting features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
MTSA
HQ Location
Ra'anana, Israel
Twitter
@MTS_TEM
427 Twitter followers
Ownership
NASDAQ: MTSL
  • Overview
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  • Product Description
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    This description is provided by the seller.

    CDC Software is a #SaaS integration solution empowering companies to integrate their #telephony & #CRM to provide a more productive and satisfying #CX.

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    No information available
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    No information available
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  • The CDC Solution features and usability ratings that predict user satisfaction
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  • Seller Details
    Year Founded
    2002
    HQ Location
    Atlanta, GA, USA
    LinkedIn® Page
    www.linkedin.com
    1,178 employees on LinkedIn®
    Phone
    +1 (770) 351-9600
Product Description
How are these determined?Information
This description is provided by the seller.

CDC Software is a #SaaS integration solution empowering companies to integrate their #telephony & #CRM to provide a more productive and satisfying #CX.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
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No information available
The CDC Solution features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2002
HQ Location
Atlanta, GA, USA
LinkedIn® Page
www.linkedin.com
1,178 employees on LinkedIn®
Phone
+1 (770) 351-9600
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP, Toll-Free numbers, and Call Center solutions are highly cost effective and

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    No information available
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    No information available
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  • The Real PBX features and usability ratings that predict user satisfaction
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  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP, Toll-Free numbers, and Call Center solutions are highly cost effective and

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
The Real PBX features and usability ratings that predict user satisfaction
0.0
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0.0
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0.0
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0.0
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  • Product Description
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    This description is provided by the seller.

    Tierzero began over 20 years ago as an effort to disrupt the telecommunications industry, so we understand the frustration when it comes to dealing with the big phone companies. We believe it's our jo

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
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    No information available
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    No information available
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  • Tierzero features and usability ratings that predict user satisfaction
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    Seller
    Tierzero
Product Description
How are these determined?Information
This description is provided by the seller.

Tierzero began over 20 years ago as an effort to disrupt the telecommunications industry, so we understand the frustration when it comes to dealing with the big phone companies. We believe it's our jo

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Tierzero features and usability ratings that predict user satisfaction
0.0
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Seller Details
Seller
Tierzero
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Our Business Transforms communication and enterprise networks from a legacy environment to VoIP and cloud-based communication

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    Industries
    No information available
    Market Segment
    No information available
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  • Tringy features and usability ratings that predict user satisfaction
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    No information available
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    Seller
    Voxvalley
Product Description
How are these determined?Information
This description is provided by the seller.

Our Business Transforms communication and enterprise networks from a legacy environment to VoIP and cloud-based communication

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Industries
No information available
Market Segment
No information available
Tringy features and usability ratings that predict user satisfaction
0.0
No information available
0.0
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0.0
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0.0
No information available
Seller Details
Seller
Voxvalley
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automatic caller authentication.

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    Industries
    No information available
    Market Segment
    No information available
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  • TrustID features and usability ratings that predict user satisfaction
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    Seller
    TrustID
    Year Founded
    2007
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automatic caller authentication.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
TrustID features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
TrustID
Year Founded
2007
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Entry Level Price:₹1,475.00
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over m

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • TxContact features and usability ratings that predict user satisfaction
    0.0
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    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
Product Description
How are these determined?Information
This description is provided by the seller.

Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over m

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
TxContact features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Bundles local & long distance calling, high speed Internet access and our unique business class telephone system & service.

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
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  • Vaspian features and usability ratings that predict user satisfaction
    0.0
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    Seller
    Vaspian
    Twitter
    @VaspianSupport
    65 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Bundles local & long distance calling, high speed Internet access and our unique business class telephone system & service.

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Vaspian features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Vaspian
Twitter
@VaspianSupport
65 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pronexus VBVoice, Interactive Voice Response (IVR) enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processe

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • VBVoice features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Pronexus
Product Description
How are these determined?Information
This description is provided by the seller.

Pronexus VBVoice, Interactive Voice Response (IVR) enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processe

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
VBVoice features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Pronexus
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cloud phone and unified communications system that allows you to connect from anywhere in the world.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
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  • Vinix Business Cloud Communications Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Service
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Communication
    1
    Easy Integration
    1
    Cons
    This product has not yet received any negative sentiments.
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  • Vinix Business Cloud Communications features and usability ratings that predict user satisfaction
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  • Seller Details
    Seller
    Vinix
Product Description
How are these determined?Information
This description is provided by the seller.

Cloud phone and unified communications system that allows you to connect from anywhere in the world.

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
Vinix Business Cloud Communications Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Service
1
Customer Support
1
Ease of Use
1
Easy Communication
1
Easy Integration
1
Cons
This product has not yet received any negative sentiments.
Vinix Business Cloud Communications features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Vinix
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.9

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Voca Conversational Interaction Center features and usability ratings that predict user satisfaction
    0.0
    No information available
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    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1993
    LinkedIn® Page
    www.linkedin.com
    1,349 employees on LinkedIn®
    Ownership
    NASDAQ: AUDC
Product Description
How are these determined?Information
This description is provided by the seller.

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.9

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Voca Conversational Interaction Center features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1993
LinkedIn® Page
www.linkedin.com
1,349 employees on LinkedIn®
Ownership
NASDAQ: AUDC
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, tel

    We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
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  • Voicent Blended Call Center features and usability ratings that predict user satisfaction
    0.0
    No information available
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    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2001
    Twitter
    @Voicent
    543 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voicent Blended Call Center is a software for call centers who make outgoing calls and receive incoming calls, that helps manage agents, handle incoming calls, contact people for lead genteration, tel

We don't have enough data from reviews to share who uses this product. Write a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Voicent Blended Call Center features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2001
Twitter
@Voicent
543 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®