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Top Rated Voca Conversational Interaction Center Alternatives
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There are not enough reviews of Voca Conversational Interaction Center for G2 to provide buying insight. Below are some alternatives with more reviews:
1
Salesforce Service Cloud
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Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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JustCall
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JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface.
Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations.
Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights.
Top JustCall features to watch out for:
★ Inbound & outbound calling
★ Send & receive SMS & MMS
★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer)
★ SMS Workflows & Bots
★ Multi-level IVR
★ Real-time agent assist
★ AI-powered SMS Copilot
★ AI coaching
★ Sentiment analysis
★ AI call scoring
★ Live call monitoring
★ Shared WhatsApp inbox
★ Automatic call distribution
★ Business phone numbers in 70+ countries
3
NICE CXone Mpower
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NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
4
Gladly
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Gladly is a customer service software.
5
Dixa
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Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
6
Zendesk Support Suite
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Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
7
Freshdesk
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Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
8
Intercom
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Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
9
Nextiva
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The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.
10
HubSpot Service Hub
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Customer service software that makes it easy to manage and connect with customers, and truly
help them succeed. You’ll make customers happier, keep them longer, and grow your business
faster. Service teams can show the value of their work and prove an actual return on investment
because Service Hub is part of the HubSpot CRM platform.
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