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Best Enterprise Bot Platforms

Blue Bowen
BB
Researched and written by Blue Bowen

Products classified in the overall Bot Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Bot Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Bot Platforms category.

In addition to qualifying for inclusion in the Bot Platforms category, to qualify for inclusion in the Enterprise Business Bot Platforms category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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22 Listings in Enterprise Bot Platforms Available

(384)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $500.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM watsonx Orchestrate Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Easy Integrations
    31
    Automation
    28
    AI Integration
    27
    Integrations
    24
    Cons
    Learning Curve
    22
    Complexity
    17
    Integration Issues
    13
    Missing Features
    12
    Expensive
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM watsonx Orchestrate features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    8.1
    Quality of Support
    Average: 8.7
    8.4
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 37% Small-Business
IBM watsonx Orchestrate Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Easy Integrations
31
Automation
28
AI Integration
27
Integrations
24
Cons
Learning Curve
22
Complexity
17
Integration Issues
13
Missing Features
12
Expensive
11
IBM watsonx Orchestrate features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Use
Average: 8.8
8.1
Quality of Support
Average: 8.7
8.4
AI Text Generation
Average: 8.5
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,845 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
(1,369)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Bot Platforms software
View top Consulting Services for Qualified
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

    Users
    • Marketing Operations Manager
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 69% Mid-Market
    • 20% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Qualified is a platform that allows users to create specific chats that the AI uses to communicate with different prospects, build out specific conversations, push tailored content, and create a personalized experience for each customer.
    • Users like the AI SDR feature of Qualified, which allows them to engage with more web visitors than human BDRs could reach out to, and the personalized support from Qualified's personal solutions architect, which was invaluable in setting up the product.
    • Reviewers mentioned that the Qualified implementation can be quite rigid, with some requests for additional customization not being possible, and the product being complex, suggesting the need for a 1:1 partnership for onboarding.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Qualified Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    277
    Helpful
    248
    Customer Service
    211
    Ease of Use
    210
    Features
    208
    Cons
    Learning Curve
    84
    Missing Features
    73
    Steep Learning Curve
    49
    Limited Customization
    34
    Complexity
    32
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Qualified features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.8
    9.9
    Quality of Support
    Average: 8.7
    9.3
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, CA
    Twitter
    @tryqualified
    699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    294 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the

Users
  • Marketing Operations Manager
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 69% Mid-Market
  • 20% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Qualified is a platform that allows users to create specific chats that the AI uses to communicate with different prospects, build out specific conversations, push tailored content, and create a personalized experience for each customer.
  • Users like the AI SDR feature of Qualified, which allows them to engage with more web visitors than human BDRs could reach out to, and the personalized support from Qualified's personal solutions architect, which was invaluable in setting up the product.
  • Reviewers mentioned that the Qualified implementation can be quite rigid, with some requests for additional customization not being possible, and the product being complex, suggesting the need for a 1:1 partnership for onboarding.
Qualified Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
277
Helpful
248
Customer Service
211
Ease of Use
210
Features
208
Cons
Learning Curve
84
Missing Features
73
Steep Learning Curve
49
Limited Customization
34
Complexity
32
Qualified features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease of Use
Average: 8.8
9.9
Quality of Support
Average: 8.7
9.3
AI Text Generation
Average: 8.5
Seller Details
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
Twitter
@tryqualified
699 Twitter followers
LinkedIn® Page
www.linkedin.com
294 employees on LinkedIn®

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(1,255)4.4 out of 5
Optimized for quick response
View top Consulting Services for Drift
Save to My Lists
Entry Level Price:Starting at $2,500.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

    Users
    • Sales Development Representative
    • Business Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Drift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    Helpful
    107
    Features
    67
    Lead Generation
    58
    Chat Features
    55
    Cons
    Missing Features
    29
    Notification Issues
    24
    Inadequate Notifications
    20
    Chat Management
    19
    Notification System
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Drift features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    8.8
    Quality of Support
    Average: 8.7
    7.7
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Salesloft
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @Salesloft
    18,531 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,180 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touc

Users
  • Sales Development Representative
  • Business Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Drift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
Helpful
107
Features
67
Lead Generation
58
Chat Features
55
Cons
Missing Features
29
Notification Issues
24
Inadequate Notifications
20
Chat Management
19
Notification System
18
Drift features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Use
Average: 8.8
8.8
Quality of Support
Average: 8.7
7.7
AI Text Generation
Average: 8.5
Seller Details
Seller
Salesloft
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@Salesloft
18,531 Twitter followers
LinkedIn® Page
www.linkedin.com
1,180 employees on LinkedIn®
(138)4.4 out of 5
View top Consulting Services for Microsoft Copilot Studio
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Entry Level Price:$1.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Easily create and maintain intelligent chatbots without having to code. Microsoft Power Virtual Agents enables you to engage conversationally with your customers and employees.

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Small-Business
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Microsoft Copilot Studio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Easy Integrations
    14
    User Interface
    11
    AI Integration
    10
    Chatbot Development
    10
    Cons
    Learning Curve
    7
    Limited Customization
    7
    Complex Workflows
    6
    Expensive
    6
    Missing Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Microsoft Copilot Studio features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    8.2
    Quality of Support
    Average: 8.7
    8.1
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,087,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Easily create and maintain intelligent chatbots without having to code. Microsoft Power Virtual Agents enables you to engage conversationally with your customers and employees.

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Small-Business
  • 30% Enterprise
Microsoft Copilot Studio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Easy Integrations
14
User Interface
11
AI Integration
10
Chatbot Development
10
Cons
Learning Curve
7
Limited Customization
7
Complex Workflows
6
Expensive
6
Missing Features
6
Microsoft Copilot Studio features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Use
Average: 8.8
8.2
Quality of Support
Average: 8.7
8.1
AI Text Generation
Average: 8.5
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,087,439 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

    Users
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 44% Small-Business
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Google Cloud Dialogflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Features
    11
    NLP Capabilities
    11
    Helpful
    9
    Intuitive
    9
    Cons
    Cost
    6
    Expensive
    6
    Feature Complexity
    4
    Learning Difficulty
    4
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Google Cloud Dialogflow features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    8.5
    Quality of Support
    Average: 8.7
    8.6
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Google
    Company Website
    Year Founded
    1998
    HQ Location
    Mountain View, CA
    Twitter
    @google
    31,569,666 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    325,935 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lifelike conversational AI with state-of-the-art virtual agents. Available in two editions: Dialogflow CX (advanced), Dialogflow ES (standard).

Users
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 44% Small-Business
  • 35% Enterprise
Google Cloud Dialogflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Features
11
NLP Capabilities
11
Helpful
9
Intuitive
9
Cons
Cost
6
Expensive
6
Feature Complexity
4
Learning Difficulty
4
AI Limitations
3
Google Cloud Dialogflow features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Use
Average: 8.8
8.5
Quality of Support
Average: 8.7
8.6
AI Text Generation
Average: 8.5
Seller Details
Seller
Google
Company Website
Year Founded
1998
HQ Location
Mountain View, CA
Twitter
@google
31,569,666 Twitter followers
LinkedIn® Page
www.linkedin.com
325,935 employees on LinkedIn®
(39)4.7 out of 5
Optimized for quick response
12th Easiest To Use in Bot Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates,

    Users
    No information available
    Industries
    • Telecommunications
    • Banking
    Market Segment
    • 38% Mid-Market
    • 36% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Boost.ai is a platform that provides tools and features for building and managing conversational AI, facilitating digital conversations with customers.
    • Reviewers frequently mention the platform's intuitive and user-friendly interface, its flexibility, and the excellent customer support that goes above and beyond to ensure project success.
    • Reviewers mentioned challenges with the platform's learning curve, particularly for mastering advanced features, and some found the reporting tools limiting when trying to tailor reports to specific organizational needs.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Boost.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    20
    Features
    17
    Helpful
    17
    Customer Support
    16
    Customer Satisfaction
    13
    Cons
    Improvements Needed
    8
    AI Limitations
    4
    Complexity
    4
    Learning Curve
    4
    Limited Customization
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Boost.ai features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.8
    9.0
    Quality of Support
    Average: 8.7
    8.9
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Boost.ai
    Company Website
    Year Founded
    2016
    HQ Location
    Sandnes, Rogaland
    Twitter
    @boost_ai_
    518 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    131 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates,

Users
No information available
Industries
  • Telecommunications
  • Banking
Market Segment
  • 38% Mid-Market
  • 36% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Boost.ai is a platform that provides tools and features for building and managing conversational AI, facilitating digital conversations with customers.
  • Reviewers frequently mention the platform's intuitive and user-friendly interface, its flexibility, and the excellent customer support that goes above and beyond to ensure project success.
  • Reviewers mentioned challenges with the platform's learning curve, particularly for mastering advanced features, and some found the reporting tools limiting when trying to tailor reports to specific organizational needs.
Boost.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
20
Features
17
Helpful
17
Customer Support
16
Customer Satisfaction
13
Cons
Improvements Needed
8
AI Limitations
4
Complexity
4
Learning Curve
4
Limited Customization
4
Boost.ai features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease of Use
Average: 8.8
9.0
Quality of Support
Average: 8.7
8.9
AI Text Generation
Average: 8.5
Seller Details
Seller
Boost.ai
Company Website
Year Founded
2016
HQ Location
Sandnes, Rogaland
Twitter
@boost_ai_
518 Twitter followers
LinkedIn® Page
www.linkedin.com
131 employees on LinkedIn®
(109)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in Bot Platforms software
View top Consulting Services for Voiceflow
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub,

    Users
    • Founder
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Voiceflow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    88
    Features
    65
    Easy Integrations
    45
    Customer Support
    41
    Integrations
    40
    Cons
    Missing Features
    25
    Usage Limitations
    24
    Limited Features
    21
    Integration Issues
    20
    Complexity
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Voiceflow features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
    8.7
    Quality of Support
    Average: 8.7
    8.9
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Voiceflow
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, CA
    Twitter
    @VoiceflowHQ
    7,060 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    79 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub,

Users
  • Founder
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 16% Mid-Market
Voiceflow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
88
Features
65
Easy Integrations
45
Customer Support
41
Integrations
40
Cons
Missing Features
25
Usage Limitations
24
Limited Features
21
Integration Issues
20
Complexity
17
Voiceflow features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Use
Average: 8.8
8.7
Quality of Support
Average: 8.7
8.9
AI Text Generation
Average: 8.5
Seller Details
Seller
Voiceflow
Company Website
Year Founded
2019
HQ Location
San Francisco, CA
Twitter
@VoiceflowHQ
7,060 Twitter followers
LinkedIn® Page
www.linkedin.com
79 employees on LinkedIn®
(195)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Bot Platforms software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 43% Mid-Market
    • 34% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
    • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
    • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LivePerson Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    26
    Helpful
    22
    Ease of Use
    20
    Artificial Intelligence
    14
    Customer Engagement
    13
    Cons
    Learning Curve
    15
    Expensive
    9
    Steep Learning Curve
    9
    Complexity
    8
    Inadequate Reporting
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LivePerson features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    8.4
    Quality of Support
    Average: 8.7
    9.2
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,874 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,236 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 43% Mid-Market
  • 34% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LivePerson is an AI-supported conversation management platform that supports customer engagement and provides customer assistance through various communication channels.
  • Reviewers appreciate LivePerson's seamless integration with CRM systems, its ability to provide 24/7 customer support through bots, and its robust analytics and reporting capabilities that help monitor organization performance in real-time.
  • Users experienced difficulties with LivePerson's billing system, found the setup and interface to be less user-friendly, and reported issues with message delays and disruptions.
LivePerson Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
26
Helpful
22
Ease of Use
20
Artificial Intelligence
14
Customer Engagement
13
Cons
Learning Curve
15
Expensive
9
Steep Learning Curve
9
Complexity
8
Inadequate Reporting
8
LivePerson features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Use
Average: 8.8
8.4
Quality of Support
Average: 8.7
9.2
AI Text Generation
Average: 8.5
Seller Details
Company Website
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,874 Twitter followers
LinkedIn® Page
www.linkedin.com
1,236 employees on LinkedIn®
(65)4.4 out of 5
10th Easiest To Use in Bot Platforms software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia,

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Gupshup Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    24
    Helpful
    16
    Easy Integrations
    12
    Features
    12
    Cons
    Dashboard Issues
    5
    Slow Performance
    5
    Poor Customer Support
    4
    Poor Interface Design
    4
    Slow Loading
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Gupshup features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    8.5
    Quality of Support
    Average: 8.7
    7.0
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Gupshup
    Year Founded
    2004
    HQ Location
    San Francisco, US
    Twitter
    @gupshup
    3,027 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,044 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshup’s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia,

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 29% Enterprise
Gupshup Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
24
Helpful
16
Easy Integrations
12
Features
12
Cons
Dashboard Issues
5
Slow Performance
5
Poor Customer Support
4
Poor Interface Design
4
Slow Loading
4
Gupshup features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Use
Average: 8.8
8.5
Quality of Support
Average: 8.7
7.0
AI Text Generation
Average: 8.5
Seller Details
Seller
Gupshup
Year Founded
2004
HQ Location
San Francisco, US
Twitter
@gupshup
3,027 Twitter followers
LinkedIn® Page
www.linkedin.com
1,044 employees on LinkedIn®
(150)4.6 out of 5
13th Easiest To Use in Bot Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to acce

    Users
    • Inside sales specialist
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Leena AI Autonomous Agent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Helpful
    30
    Efficiency
    28
    Customer Support
    27
    HR Management
    17
    Cons
    Technical Issues
    10
    Reporting Issues
    7
    Software Bugs
    6
    Poor Understanding
    5
    Software Glitches
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Ease of Use
    Average: 8.8
    9.4
    Quality of Support
    Average: 8.7
    9.4
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Leena AI
    Year Founded
    2018
    HQ Location
    132 West, 31st Street, Suite #1006, New York 10001
    Twitter
    @LeenaAI_
    366 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    275 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to acce

Users
  • Inside sales specialist
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 24% Mid-Market
Leena AI Autonomous Agent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Helpful
30
Efficiency
28
Customer Support
27
HR Management
17
Cons
Technical Issues
10
Reporting Issues
7
Software Bugs
6
Poor Understanding
5
Software Glitches
5
Leena AI Autonomous Agent features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.3
Ease of Use
Average: 8.8
9.4
Quality of Support
Average: 8.7
9.4
AI Text Generation
Average: 8.5
Seller Details
Seller
Leena AI
Year Founded
2018
HQ Location
132 West, 31st Street, Suite #1006, New York 10001
Twitter
@LeenaAI_
366 Twitter followers
LinkedIn® Page
www.linkedin.com
275 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

    Users
    • Product Manager
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Haptik Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Helpful
    29
    Features
    26
    Customer Support
    22
    Efficiency
    13
    Cons
    Missing Features
    11
    AI Limitations
    7
    Limited Features
    7
    Complexity
    6
    Delays
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Haptik features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.8
    8.8
    Quality of Support
    Average: 8.7
    6.8
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Haptik
    Year Founded
    2013
    HQ Location
    New York, US
    Twitter
    @haptik
    6,004 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    303 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most co

Users
  • Product Manager
Industries
  • Insurance
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 29% Enterprise
Haptik Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Helpful
29
Features
26
Customer Support
22
Efficiency
13
Cons
Missing Features
11
AI Limitations
7
Limited Features
7
Complexity
6
Delays
6
Haptik features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.8
Ease of Use
Average: 8.8
8.8
Quality of Support
Average: 8.7
6.8
AI Text Generation
Average: 8.5
Seller Details
Seller
Haptik
Year Founded
2013
HQ Location
New York, US
Twitter
@haptik
6,004 Twitter followers
LinkedIn® Page
www.linkedin.com
303 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 38% Enterprise
    • 32% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Amazon Lex features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Ease of Use
    Average: 8.8
    8.7
    Quality of Support
    Average: 8.7
    7.8
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,945 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    152,002 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 38% Enterprise
  • 32% Small-Business
Amazon Lex features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.4
Ease of Use
Average: 8.8
8.7
Quality of Support
Average: 8.7
7.8
AI Text Generation
Average: 8.5
Seller Details
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,945 Twitter followers
LinkedIn® Page
www.linkedin.com
152,002 employees on LinkedIn®
Ownership
NASDAQ: AMZN
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

    Users
    • Software Engineer
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • yellow.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chatbot Development
    11
    Ease of Use
    11
    Integrations
    11
    Chatbots
    10
    Easy Integrations
    9
    Cons
    Steep Learning Curve
    7
    Learning Curve
    6
    Integration Issues
    4
    Poor Customer Support
    4
    AI Limitations
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • yellow.ai features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.8
    8.4
    Quality of Support
    Average: 8.7
    6.7
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    yellow.ai
    Year Founded
    2016
    HQ Location
    San Mateo, California
    Twitter
    @yellowdotai
    1,536 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    896 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully auto

Users
  • Software Engineer
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 32% Mid-Market
yellow.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chatbot Development
11
Ease of Use
11
Integrations
11
Chatbots
10
Easy Integrations
9
Cons
Steep Learning Curve
7
Learning Curve
6
Integration Issues
4
Poor Customer Support
4
AI Limitations
3
yellow.ai features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Ease of Use
Average: 8.8
8.4
Quality of Support
Average: 8.7
6.7
AI Text Generation
Average: 8.5
Seller Details
Seller
yellow.ai
Year Founded
2016
HQ Location
San Mateo, California
Twitter
@yellowdotai
1,536 Twitter followers
LinkedIn® Page
www.linkedin.com
896 employees on LinkedIn®
(230)4.7 out of 5
7th Easiest To Use in Bot Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated

    Users
    • Customer Happiness Champion
    • Director
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 49% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Verloop.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    3
    Helpful
    3
    Automation
    2
    Chat Features
    2
    Cons
    Bug Issues
    3
    Slow Performance
    3
    Chat Issues
    2
    Chat Management
    2
    Dashboard Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Verloop.io features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Ease of Use
    Average: 8.8
    9.4
    Quality of Support
    Average: 8.7
    8.3
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Verloop
    Year Founded
    2016
    HQ Location
    Bangalore
    Twitter
    @verloopio
    1,441 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Verloop.io is a leading Conversational AI platform that simplifies customer support automation, enabling businesses to deliver exceptional customer experiences. Using Machine Learning (ML), Automated

Users
  • Customer Happiness Champion
  • Director
Industries
  • Financial Services
  • Retail
Market Segment
  • 49% Mid-Market
  • 32% Small-Business
Verloop.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
3
Helpful
3
Automation
2
Chat Features
2
Cons
Bug Issues
3
Slow Performance
3
Chat Issues
2
Chat Management
2
Dashboard Issues
2
Verloop.io features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.4
Ease of Use
Average: 8.8
9.4
Quality of Support
Average: 8.7
8.3
AI Text Generation
Average: 8.5
Seller Details
Seller
Verloop
Year Founded
2016
HQ Location
Bangalore
Twitter
@verloopio
1,441 Twitter followers
LinkedIn® Page
www.linkedin.com
97 employees on LinkedIn®
(51)4.6 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfac

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 69% Enterprise
    • 16% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Moveworks Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Efficiency
    10
    Time-Saving
    7
    AI Integration
    6
    Innovation
    6
    Cons
    Complexity
    5
    Usage Limitations
    5
    Learning Curve
    4
    Time-Consuming
    4
    Poor Customer Support
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Moveworks features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.8
    9.0
    Quality of Support
    Average: 8.7
    8.3
    AI Text Generation
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Moveworks
    Company Website
    Year Founded
    2016
    HQ Location
    Mountain View, US
    Twitter
    @moveworks
    5,769 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    732 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfac

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 69% Enterprise
  • 16% Small-Business
Moveworks Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Efficiency
10
Time-Saving
7
AI Integration
6
Innovation
6
Cons
Complexity
5
Usage Limitations
5
Learning Curve
4
Time-Consuming
4
Poor Customer Support
3
Moveworks features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.2
Ease of Use
Average: 8.8
9.0
Quality of Support
Average: 8.7
8.3
AI Text Generation
Average: 8.5
Seller Details
Seller
Moveworks
Company Website
Year Founded
2016
HQ Location
Mountain View, US
Twitter
@moveworks
5,769 Twitter followers
LinkedIn® Page
www.linkedin.com
732 employees on LinkedIn®