I've had nothing but a good experience with HL since we signed on. Set-up was a breeze. The system is very intuitive. The automation rules have saved me countless hours - no need to manually send out welcomes, thank yous, or a bunch of other simple emails. The HigherLogic User Group (HUG) has been a great resource to see what others are doing and crowdsource solutions to simple problems - and anything that's needed to be escalated with a support ticket has been resolved in a timely matter for me. Review collected by and hosted on G2.com.
The price. HL is not an inexpensive product - especially depending on whether you want any of the add-ons. For small organizations/associations, this is a pretty significant investment. Review collected by and hosted on G2.com.
Video Reviews
Great product to connect with your members
418 out of 419 Total Reviews for Higher Logic Thrive
Overall Review Sentiment for Higher Logic Thrive
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Higher Logic Thrive is an aesthetically pleasing and more intuitive platform, helping to drive engagement with members. Our members love our new homepage and how easy it is to see the latest conversations! Review collected by and hosted on G2.com.
There are still very clunky, outdated things about the Higher Logic platform (libraries in particular) that we find limiting. Review collected by and hosted on G2.com.
A very ordinary platform for growing and walking on line communities is Higher Logic Thrive. It offers robust engagement equipment that facilitate effortless verbal exchange amongst neighborhood members. It is pretty superb in encouraging engagement due to the fact it can be used to create discussions, surveys, and custom-made material. Its giant customization selections and interplay with different advertising and marketing equipment are additionally necessary blessings for groups making an attempt to create devoted, energetic communities. Review collected by and hosted on G2.com.
Despite its many strengths, Higher Logic Thrive has many drawbacks when it comes to customization of the design and design. The shape of the web site can from time to time experience a little stiff, and new customers may also want to go via a mastering curve to use the extra state-of-the-art features. Furthermore, sure third-party software integrations can be problematic or name for greater setup. Review collected by and hosted on G2.com.
The Volunteer Manager product allowed us to launch our Volunteer Program broadly to our membership. We were finally able to have an open call for volunteers that allowed for a transparent volunteer application and approval process and streamlined efficiencies in our organization. We have found new volunteers that we never would have found before with our prior process. Our volunteer engagement has increased dramatically and our pipeline of leadership and volunteers is stronger than it has ever been! Review collected by and hosted on G2.com.
The Mentor Match platform did not serve our members well. You should learn how the platform works and see if your members will be motivated to use that product by self servicing. We use Volunteer Manager for our mentoring program and that has worked really well for managing our mentor match program internally. Review collected by and hosted on G2.com.
The Higher Logic Thrive provides the needed resources to keep members connected. It supports our commities/sections/groups by giving them a place for file sharing and discussion. These tools are packaged in an easy to navigate platform, which is a stellar benefit for our members. And, on top of sll this, the Higher Logic support has always been quick, responsive, and helpful. Thanks! Review collected by and hosted on G2.com.
There is nothing to dislike. My only concern in there are so many tools to use, I want to endure I properly learn them to best maximize the product. Review collected by and hosted on G2.com.
We are able to reach more people with less effort and add the perfect visuals to compliment our mailings. Review collected by and hosted on G2.com.
We've had IQA sync issues before and our numbers were off. It has been corrected, but it did become an issue for a while. The customer support team did work with our association to figure out and resolve the issue in a timely manner. Review collected by and hosted on G2.com.
We recently switched to HigherLogic Thrive and have enjoyed the the potential to elevate your platform as well as a one stop shop for our members for literally everything. The customer support is fantastic and is quick to help us with any problem! Review collected by and hosted on G2.com.
Once you move to standalone, theres no option to upload demographics attached to already created profiles in bulk. (not really a dislike, just manual work on our end) Review collected by and hosted on G2.com.
Higher Logic Thrive provides our users with an experience that looks and feels more like the social sites they are used to using. For this reason, it encourages more interaction and provides the users with a smoother experience. I also can't say enough good things about the customer service support. Review collected by and hosted on G2.com.
I look forward to Higher Logic Thrive coming out with more ways for site admins to customize the design and functions of their website. Review collected by and hosted on G2.com.
Higher Logic continues to improve the user experience and administrative capabilities for Thrive. We are thrilled with their support and innovation. Review collected by and hosted on G2.com.
The phrase, "you get what you pay for," is a good way to summarize their platform. We wanted the best, and we paid for the best. There are a lot of other products out there that may cost less, but at what cost? Our members deserve the best and we can justify the cost by the time and frustation we save administering the system. Review collected by and hosted on G2.com.
The ability to have both a community and email marketing platform combine is very helpful! We need to look at our full communications cycle and by using Higher Logic Thrive you are able to capture how people are communicating on your communities and engaging in email then pull it together to give them a personalized experience. On the email automation side I also love that Thrive Marketing is robust but still easy to use. Other platforms are so robust that it's hard to do the basics but with Thrive Marketing you can do a lot through automated campaigns, engagement scoring, and audience segmenting while also being able to quickly get an email out the door. Review collected by and hosted on G2.com.
Initial integration process, poor customer support, and glitchy. Review collected by and hosted on G2.com.
The support system they have in place is amazing. There are solutions and opportunities for growth when diving into their community as well. The product interface is very user friendly and works with all of our internal integrated systems. Review collected by and hosted on G2.com.
The organization has grown so much that sometimes you get bounced around a bit when trying to get questions answered but that is a symptom of rapid growth Review collected by and hosted on G2.com.
