Haptik Reviews & Product Details

- The chatbot is actually very good

- Adoption of AI and NLP is much superior to other similar products availble in the Indian Market

- The bot is also quite reliable in terms of uptime

- The Haptik team is pretty good in terms of knowledge, responsiveness, helpfulness and from time to time they help us with recommendations on how to further improve the bot's capabilities

- Their backend team also keeps working on improving AI and NLP features which helps ensure we can adopt and make use of latest technologies and innovations in this space Review collected by and hosted on G2.com.

- The implementation was not the easiet. It seemed to be a bit complex. It took a lot of time for implementation as well

- Lots of features seem to be non customisable which kind of restrict the degree of innovation we want to do from our end

- Customizations in the reporting dashboard is something that is currently missing. Would love to see self serve customisable reporting dashboard in future

- Changes, modifications and additions take lots and lots of time. And when you're a young start up, you want things done yesterday. In that sense it gets difficult at times working with haptik

- The customer support (ticketing support) is a bit slow and get dragged for weeks

- A lot of time, the team that works on RFCs doesn't have context of what has happened in the past, leading to delays

- Lastly, the add-ons tend to get a bit expensive Review collected by and hosted on G2.com.

Their subject matter expertise, experienced team, and the backing of Reliance Jio position them ahead of other competitors. Review collected by and hosted on G2.com.

While the bot effectively interacts and responds to customer queries, the Haptik team lacks in B2B client engagement and relationship nurturing. This may be due to the company's size and the high number of accounts assigned to the success manager. Review collected by and hosted on G2.com.

The Haptik team is very collaborative, helping with all setup and adjustments. They like to demo and test new features as they come out and make sure to keep your bot running in an effective manner. Review collected by and hosted on G2.com.

Most changes, including things like changing hours of operation, require developer attention. This can take a minute due to time zone issues. Review collected by and hosted on G2.com.

Haptik simplifies chatbot development and management. Its intuitive interface makes it a breeze to use, while its rapid development and deployment features allow you to get your chatbot up and running quickly. Whether you want to integrate with existing online portals or external systems, Haptik makes the process effortless. Plus, you can create a single user journey that works across various channels, saving you time and resources. Haptik also offers robust analytics to understand user behavior and optimize your chatbot, and their supportive team is always available to help ensure a smooth experience. Review collected by and hosted on G2.com.

Product requires a few more enhancements Review collected by and hosted on G2.com.

The account manager Mr.Brijesh Sahoo has been very patent and also very quick with meeting our product team's requirements. Though we faced few technical issues at the start but it was well managed by the Haptik Support team Review collected by and hosted on G2.com.

There is nothing that i disliked. The service is very good Review collected by and hosted on G2.com.

It has a good and faster chatbot that gives quick replies to customers. It has good content management where we can add articles and topics. We can generate reports and dashboards. Review collected by and hosted on G2.com.

Sometimes chatbot breaks while interecting the customers Review collected by and hosted on G2.com.

The product is great, well thought out. As its been said many times before, the people make the organisation and I really appreciate Haptik's personnel - they're customer centric, understand their subject well, and guide you on the best solution possible.

Special word to the customer success team - Chhaya has been wonderful in handling us as a client. Review collected by and hosted on G2.com.

These below aren't issues but rather points that Haptik can work on -

1. Cost structure - high cost structure makes it unviable for starters, especially when the commerce app is considered. Maybe workout a revenue share model for the starters.

2. Feature underuse - The application is very feature rich. I wish I was as well versed as the Haptik team in using the application, would allow for much better utilisation. Maybe deliberate monthly training sessions would cover this. Review collected by and hosted on G2.com.

Approachability, Responsiveness, and Innovation: We appreciate the approachable management, prompt issue resolution, and willingness to explore new ideas.

Ease of Use: The user-friendly systems and products simplify implementation and adoption. Review collected by and hosted on G2.com.

Global Support: Prioritization of issues based on severity and impact needs improvement.

Proactiveness: We request more information about new technologies, competitor best practices, and anticipated downtime.

Root Cause Analysis: We seek comprehensive RCAs for intermittent bot issues.

Feature Enhancement: We believe there is potential to further capitalize on existing features. Review collected by and hosted on G2.com.

Haptik's ability to personalize conversations based on user data and past interactions helps in delivering tailored solutions, enhancing user satisfaction. Review collected by and hosted on G2.com.

For small businesses or startups, the pricing may be on the higher side compared to other simpler chatbot solutions. Review collected by and hosted on G2.com.

Solid platform that's easy to use

Supports rapid development and deployment

Straightfroward implementation across online portals

Very easy to integrate with external systems

A single user journey can be adapted for various channels making it write-once-run-many

Supports A/B testing

Strong analytics base

Stable Review collected by and hosted on G2.com.

Support responses can be inconsistent at times Review collected by and hosted on G2.com.