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It is extremely comprehensive; there is not much you cannot do with it. Review collected by and hosted on G2.com.
At the moment I cannot think of anything. There is a lot to learn, but the technical support is both very quick (almost immediate) and quite excellent.
Ian Cuatico is very patient and very helpful.
There are other CRMs I have used and liked very much, but tech support fell under the category of "good luck with that". GreenRope tech support is outstanding. Review collected by and hosted on G2.com.
Video Reviews
It's the vital center of my business.
221 out of 222 Total Reviews for GreenRope
Overall Review Sentiment for GreenRope
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The email marketing features of GreenRope—especially the journey builder and the intuitive WYSIWYG email editor—are a marketer’s dream! Importing contact and company records is straightforward once you get a hang of it. The email tracking option has been instrumental in prioritising sales prospects, delivering measurable financial benefits to us in 2024. Customising the platform with white-labelling was seamless, and setting up IMAP synchronisation and DKIM/SPF configurations was impressively simple. We use GreenRope on a daily basis and have moved all our sales and marketing activities to it. What's the best is that their support team always comes back with detailed solutions for even the most complex problems we have. Review collected by and hosted on G2.com.
The operations-based features like invoicing and ticketing need major improvements as they are very simplistic and we have more complex needs. Review collected by and hosted on G2.com.
GreenRope integrates features like email marketing, journey sequencing, and sales pipeline management, with an intuitive visual builder for creating campaigns. It also offers granular access controls for team collaboration and customizable options. Its comprehensive functionality and support make it a solid choice for growing businesses looking to enhance customer engagement and automate processes. Review collected by and hosted on G2.com.
Some of its more complex features, like journey sequencing and detailed CRM customization, require time and effort to set up effectively. Review collected by and hosted on G2.com.
Power, flexibility, the number of components - and a rare, critical feature - the ability to run multiple brands with separate emails from the same instance. This last feature is almost impossible to find in any other CRM. That matters a lot as I run several micro-enterprises and did not want me or my team logging into 5 different CRM accounts. The sales funnels and CRM for all my businesses, with their distinct identities are in one account. The automation is amazing and I used it to be worklows for automating internal service messages once appointments are booked via Calendly, sending confirmation emails to leads, creating email templates with linked files in the CRM media library, creating online group events. It's a really, really good system. And, the pricing is very compelling too. It's a real gem, that has taken 10 years of experiementing with other CRMs to realise just how good GreenRope is. The customer service is through online chat very often and they're very response by email too. I've had some configuration issues and they jumped on a call, same day. Really amazing! Review collected by and hosted on G2.com.
Because it is packed with features there is a learning curve. Having said that, GreenRope provides: a) an excellent help knowledgebase within the app; b) an onboarding e-course that takes you through the modules; c) personalised onboarding training and the option to buy more training at a nominal fee; d) a heap of how to videos on YouTube and Vimeo; e) online chat support that is really responsive and helpful. So, even the learning curve has so much support around it that it's not too bad. Honestly, I have zero regrets and am only positive about GreenRope. Review collected by and hosted on G2.com.
Ablility to store and track clients / prospects.
Ability to track opportunities.
Ability to set workflows and automation.
AI/ Nova is included.
Customer support has been very responsive. Review collected by and hosted on G2.com.
Unable to select multiple choices.
Unable to filter companies that do NOT have primary or secondary contacts.
No True App.
Doesn't adjust to different screen sizes, phones & pads.
Buttons disappear, layers and overlapping.
Lack of onboarding /Implementation needs work.
Lack of SOPs.
Lack of training videos. Review collected by and hosted on G2.com.
GreenRope is not a cookie cutter CRM system, it was built to our needs as a mid-sized organization. They were a tremendous help in training and are always a click or call away from any immediate help that is needed. Review collected by and hosted on G2.com.
I have no complaints. At times I had a permissions problem, but it was an internal issue, nothing to do with the GreenRope system itself. The permissions or access for certain users is a great function, I was just miss-assigned less access than I needed, which was rectified quickly internally. Review collected by and hosted on G2.com.
It is very fast & effeciant. You can see much more details , as well as do much more compared to other CRM's. The layout is also very good looking and simple. There is also a lot of options to choose from. it is also gret for keeping track of the workplace activities. Review collected by and hosted on G2.com.
It is very confusing at first, but the "Guide Me" helps a lot. I just think that there should be a better way to show new users to understand the CRM, because there is a lot of things you can do in the CRM. Review collected by and hosted on G2.com.
I like it's organization around the implentation of customer's information. It's really easy to use and we use it quite often. The number of features this site has is not overwhelming at all. It's really easy to navigate the site. Review collected by and hosted on G2.com.
Because of how easy it is to intergrate the site, we havent had to call customer support. Everything has been great. Review collected by and hosted on G2.com.
The pricepoint, flexibility and adaptability of the software package crates a system of systems that can be adapted to any business. My team struggled to find a CRM solution that could fit our needs. Salesforce was the 800-pound gorilla with the pricing to match; however, we needed something more streamlined, better priced, yet full capability to take our company where it needed to go that could also be adapted to our business as we grew. GreenRope was the right answer. A conversation with the GreenRope CEO, Lars, put us on the right path to properly implementing the software suite and connecting with the right on-site trainer gave our team the confidence to execute the system to its fullest capability smartly. Review collected by and hosted on G2.com.
It could benefit from a more robust marketing template suite for its email marketing activities. Review collected by and hosted on G2.com.
I work in sports where I interact with lots of fans everyday. Greenrope allows me to log interactions efectively and make the most out of my member interactions. Review collected by and hosted on G2.com.
I am not the biggest fan of the layout on the interface. It can be sometimes hard to follow and looks a bit dated. Review collected by and hosted on G2.com.
