What I like best is that they were able to find a solution to a routing problem no other company could do efficiently. We have had such a great success using this tool in our website that our online sales have doubled this past year. It's very user friendly for both customer and agent.

We loved how easy it was to customize the button and incorporate it into our website. Unlike other live chat options it allowed us to merge the design seamlessly with our company's branding. The Velaro team responds quickly and helpfully to any issues.

What I like best is the ease of use both from a customer service standpoint and an administrative standpoint. It was very easy to customize to match the look of our website and adding a picture of the customer service representative gives our customers that feeling that they are talking to a person that cares. Our customer service representatives use the application on their desk tops. It allows them to complete other tasks while waiting for the next chat, because it gives them a blinking visual cue when a customer needs to chat. The reporting tool has been extremely helpful in showing management how many customers we are serving and the resulting conversions.