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UseResponse

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22 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2014
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UseResponse Reviews

Review Filters
Profile Name
Star Rating
18
3
0
0
1
Verified User in Semiconductors
US
Verified User in Semiconductors
01/14/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

A Great Customer Support Experience at One Place

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.
Dmitry M.
DM
Dmitry M.
Product owner, COO, Co-founder at BearDev (sport software)
11/17/2017
Validated Reviewer
Verified Current User
Review source: Seller invite

Excellent support and powerfool tool for managing customer feedback

It is very flexible in terms of collecting ideas from our customers and understanding what customers require to be implemented first of all.
MS
Michael S.
Founder - speciallist.com
11/10/2017
Validated Reviewer
Verified Current User
Review source: Seller invite

Simple, Powerful and Great Support

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

About

Contact

HQ Location:
Long Beach, NY

Social

@Use_Response

What is UseResponse?

UseResponse Inc is a software company that specializes in providing comprehensive customer support and feedback solutions. Their platform, accessible via https://useresponse.com, offers a suite of tools designed to enhance the way organizations interact with their customers. Key features include customizable feedback systems, help desk software, and knowledge base solutions, all integrated into a seamless, user-friendly interface.UseResponse’s tools are built to facilitate open communication channels between businesses and their users, allowing for the effective management of customer inquiries, feedback, and support tickets. The platform supports various feedback mechanisms including community forums, where users can vote on ideas, discuss issues, and provide solutions. Additionally, the platform’s analytics capabilities help businesses track customer satisfaction and identify areas for improvement.Ideal for businesses of all sizes, UseResponse’s solutions are scalable and adaptable, making it a suitable choice for startups, mid-sized companies, and large enterprises alike. The software aims to empower businesses to better understand their customers' needs and enhance overall customer experience.

Details

Year Founded
2014
Website
useresponse.com