I use typedesk for writing pre-canned responses like customer support or emails, which has shortened my time. I like using quick commands such as the forward slash combined with the type of my choice, which makes it very fast to use. I think the interface is also simple and fairly intuitive to set up, so anyone can really do it. I find it valuable because it's easy to use without a lot of friction; I don't have to open a bunch of applications or set up a bunch of commands. I can simply create one shortcut for a paragraph response for each typical point I need to address, which significantly cuts down my time.

I use Typedesk for giving instructions to staff members. Typedesk makes it easy to set up templates that I know will get the message across to my team, but which take less time to write because I can just fill in the bits that vary and everything else is pre-filled. It's quicker and easier than copying and pasting existing text. I also use it to enable my team to give instructions. It's invaluable for ensuring they word their instructions clearly.

It works great for sending canned messages; I'm able to set variables to enter the recipient's name and other details. Also, I can set text for the morning or afternoon accordingly. Webhooks is great!... when a canned message is sent, you can have a register added to certain tool or send an email, etc... with the variables in the text.