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TouchBistro

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108 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.1
Serving customers since
2011
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TouchBistro Restaurant POS

108 reviews

iPad point of sale tableside ordering.

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TouchBistro

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TouchBistro is an all-in-one, cloud-based point-of-sale (POS) and restaurant management system designed to streamline operations for food service establishments. Tailored for restaurants, bars, cafés, and food trucks, it integrates essential front-of-house, back-of-house, and guest engagement solutions into a single, user-friendly platform. By offering tools such as tableside ordering, inventory management, staff scheduling, and customer loyalty programs, TouchBistro empowers restaurateurs to enhance efficiency, improve guest experiences, and boost profitability. Key Features and Functionality: - Point of Sale (POS): A reliable and fast POS system that facilitates order taking, bill splitting, and payment processing, all designed to improve service speed and accuracy. - Tableside Ordering: Enables servers to take orders directly at the table using mobile devices, reducing errors and enhancing customer interaction. - Inventory Management: Provides real-time tracking of inventory levels, helping to control costs and minimize waste. - Staff Management: Offers tools for scheduling, time tracking, and performance monitoring to optimize labor management. - Customer Engagement: Includes features like loyalty programs, gift cards, and marketing tools to foster customer retention and drive repeat business. - Online Ordering and Reservations: Allows customers to place orders and make reservations through the restaurant's website, expanding reach and convenience. Primary Value and Solutions Provided: TouchBistro addresses the unique challenges faced by the restaurant industry by offering a comprehensive solution that simplifies daily operations. By integrating various functionalities into one platform, it reduces the need for multiple disparate systems, thereby saving time and reducing costs. The system's intuitive design ensures quick staff training and adoption, while its robust reporting and analytics capabilities provide valuable insights into sales, inventory, and employee performance. Ultimately, TouchBistro empowers restaurateurs to focus more on delivering exceptional dining experiences and less on administrative tasks, leading to increased customer satisfaction and business growth.

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Star Rating

73
21
3
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10

TouchBistro Reviews

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Profile Name
Star Rating
73
21
3
1
10
Kurtis B.
KB
Kurtis B.
02/23/2024
Validated Reviewer
Verified Current User
Review source: Organic

good pos system

User friendly, can you have a lot of devices, Normally quit during service. Good technical support.
Ahmad Shah L.
AL
Ahmad Shah L.
Accountant - Macro Digital
10/10/2023
Validated Reviewer
Verified Current User
Review source: Organic

Worst experience / They r fraud

I have one of the worst experiences in my business career. Almost everyday I spend about 2 hours talking to TouchBistro customer service on the phone, but still they can't solve my problems. Also they r not allowing to cancel my contract with them. I am using TouchBistro from past 2months but I lost my customers, money and wasting lots of time just because of their worst system and customer servic (TouchBistro). I would never recommend TouchBistro to my friends and other ppl, bcoz I don't waht them to be in stress as i am right now
Verified User in Restaurants
AR
Verified User in Restaurants
08/11/2023
Validated Reviewer
Review source: Organic

Terrible customer "service"

The price...but you get what you pay for.

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HQ Location:
Toronto, Canada

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@touchbistro

What is TouchBistro?

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business.

Details

Year Founded
2011