Thena
63 reviews
- 1 profiles
- 5 categories
Average star rating
4.9
Serving customers since
2022
Thena Reviews
DS
Daniel S.
Thena helped us Tame Wild-Wild-West Slack Support
Thena helped to streamline and document our customer support over slack, which has helped us in several ways:
- Thena can provide exact reporting on how much value-add we provide to our customers;
- With Thena we can track long-running tickets by grouping requests together;
- Thena has 'kanban-ified' our support, which has brought a sense of agile into our team cadence.
The team releases new features fast to boot!
JC
Juan Felipe C.
Thena is a total game changer!
it's complete integration with slack allowing b2b companies to get their clients inside slack and see a dedicated ticketing system is mindblowing
MB
Matthew B.
Software EngineerSmooth
Thena has always been useful for making it possible to juggle customer requests, and their snappy new web interface is transforming how our support team works. In one view, we can see and respond to both the customer conversation and internal slack threads seamlessly, automatically organize requests by important customer details synced from other systems like Salesforce, and get automatic updates when feature requests or bug fixes are shipped to production. Two quotes I'd like to share to sum up our experience:
- From our support team: "New Thena web interface is _smooth_"
- From our customers: "...really love your system of following up with all requests"
About
What is Thena?
Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.
Details
Year Founded
2022
Website
www.thena.aiHunting for software insights?
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