Thena
63 reviews
- 1 profiles
- 5 categories
Average star rating
4.9
Serving customers since
2022
Thena Reviews
NW
Nick W.
Augment my daily triage processes allowing me to not miss a beat
When dealing with Slack external channels alongside your internal channels, it is really easy to have conversations and follow-ups fall through the cracks. I have been able to feel more assured that I can attend to conversations when the ball is in my court by using Thena. It's been enjoyable to augment my daily triage process with this tool.
JR
Jonathan R.
The only way to get work done in Slack
Thena allows me to engage with customers in real time, while simultaneously collaborating with teammates on critical issues all within Slack. Without Thena, I would have to remove that real time component and force customers to reach out by email.
AG
Alexa G.
Mastering Customer Success and Support with Thena on Slack
We've naturally grown to have a lot of Slack channels with customers, and it became hard to manage. Thena has been a gamechanger for me and my team. They've made it easier for my customer-facing team to keep track of everything, not miss messages, and to get back to customers quickly. It helps me get more visibility into everything going on with our customers without needing to be in every channel or watching every thread. And the marketing feature has been awesome for sending out slack announcements about our new products. Ultimately it's enabling us to continue using Slack with customers as we grow.
About
What is Thena?
Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.
Details
Year Founded
2022
Website
www.thena.aiHunting for software insights?
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