Thena
63 reviews
- 1 profiles
- 5 categories
Average star rating
4.9
Serving customers since
2022
Thena Reviews
CD
Celine D.
Customer Success at VitallyA method to the Slack madness
We have a lot of shared Slack channels with our customers, and Thena allows us to actually stay on top of all the messages, ensuring that we don't forget to reply to anything, and we're always replying in a timely manner. I love the reminders they automaticallly send if I haven't responded or closed a message within a certain amount of time. It also makes it incredibly easy to create support tickets from Slack - it's one of my favorite features - it saves a ton of time and provides customers with am amazing experience. We love Thena!
IW
Isaac W.
Helping lean CX orgs scale
A few key benefits our team has seen from using Thena:
1. Streamlined Slack support. Customer tickets are finally centralized in a single place, escalated to the correct team member, and able to be closed out in a timely manner.
2. Increased visibility into ticket volume, request types, and more. We previously had no tracking around our Slack support, outside of our normal help desk.
3. Great functionality for sending out mass communications to customers via Slack.
DK
David K.
Great software that fits perfectly with our unique use case
Thena has been incredible, the service works perfectly, implemented seamlessly. and the customer service from the Thena team is refreshingly fast and responsive!
About
What is Thena?
Thena is the modern ticketing platform for B B customer support with AI super powers. Leading B B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.
Details
Year Founded
2022
Website
www.thena.aiHunting for software insights?
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