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SurveySparrow Inc.

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2,079 reviews
  • 5 profiles
  • 17 categories
Average star rating
4.4
Serving customers since
2017

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SurveySparrow

2,045 reviews

SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

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ThriveSparrow

16 reviews

ThriveSparrow is an employee experience platform tailored for HR professionals. ThriveSparrow seeks to transform the workplace into a thriving ecosystem where employee experience meets organizational growth. What sets ThriveSparrow apart is its seamless combination of user experience, actionable insights, and holistic employee engagement features. At the heart of ThriveSparrow is the engagement surveys module, offering a wide range of customizable surveys, including wellness and pulse surveys. These tools allow HR professionals to monitor engagement and satisfaction of their workforce effectively. Its peer recognition module, Kudos which is far more than just a platform for employee recognition; is an integrated system that correlates with performance metrics, offering a 360-degree view of each employee's contributions. Another standout feature is the actionable analytics dashboard and org-wide employee engagement score heatmap. Here, HRs can dive deep into engagement metrics, thus facilitating data-driven decisions that make an immediate impact.

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SparrowDesk

10 reviews

SparrowDesk is an AI-first customer service platform that helps businesses deliver fast, reliable, and scalable support across email and chat. With Luna, the AI Agent, SparrowDesk auto-resolves up to 45% of tickets, enabling 24/7 support without increasing headcount.

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SurveySparrow 360 Assessments

6 reviews

SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.

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SparrowGenie

2 reviews

SparrowGenie is your AI-powered proposal assistant and sales enablement workspace—built to eliminate busywork and accelerate deal cycles. From RFPs to security questionnaires and custom proposals, SparrowGenie helps revenue teams respond faster, smarter, and with brand-consistent messaging. Instead of juggling spreadsheets, Slack threads, and shared drives, teams use SparrowGenie’s centralized AI workspace to: - Auto-generate responses based on your curated content library - Collaborate in real-time across departments - Maintain compliance and consistency across every submission - Create pitch decks, technical docs, and sales content in minutes Sales reps. Solution engineers. Proposal managers. They all save time and close faster with SparrowGenie.

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SurveySparrow Inc. Reviews

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Profile Name
Star Rating
1417
551
82
9
20
Akhila K.
AK
Akhila K.
IT Project Manager | Agile Transformation Consultant | Certified ScrumMaster® | Blogger | Product Enthusiast
04/15/2026
Validated Reviewer
Review source: Organic

Clean support tool with a very low learning curve not overwhelming like other platforms

What stood out to us was how easy SparrowDesk was to get started with. A lot of support tools feel heavy from day one - too many settings, too many decisions, and too much to explain to the team before they can do basic work. SparrowDesk felt much cleaner. The layout is straightforward, the core workflows are easy to understand, and new agents were able to get comfortable without a long onboarding process. It reduced the cognitive load significantly because people could focus on handling conversations instead of figuring out the tool.
Suraj R.
SR
Suraj R.
Building Voicenotes for Businesses
04/15/2026
Validated Reviewer
Review source: Organic

Solid all-in-one support platform. Fast to set up, easy to maintain

Getting the environment live was surprisingly quick email channels, the help center, and Zoona AI Agent were all up and running within a day, without relying on any external consultants. The no-code workflow builder also deserves a mention: setting up event-based triggers and conditional routing took hours, not days. The pre-built templates helped us get started faster, and tickets now get assigned, tagged, and escalated automatically based on rules we defined ourselves, with no engineering involvement required. AI Copilot has been a quiet efficiency gain for the agent side. Agents get instant conversation summaries and AI-suggested draft replies, which reduces the time spent typing from scratch. The translation feature has also been handy for international customers. SLA policies were straightforward to configure as well real-time breach alerts keep the team proactive, and the pause-and-resume feature handles waiting-on-customer scenarios fairly.
Amal S.
AS
Amal S.
Co Founder & Chief Product Officer @Ascimov | Building Zeldin | Full-Stack Product Engineer
04/14/2026
Validated Reviewer
Review source: Organic

Works well across email and Slack - good fit for a B2B setup

We support customers through both email and Slack, and having a solid Slack integration in SparrowDesk has made a real difference. Customers can reach out in Slack, tickets are created directly from those conversations, and our team can collaborate and respond without leaving Slack or constantly switching context. Both email and Slack tickets land in the same inbox, so nothing gets siloed or missed. For a B2B team where customers live in Slack, this has been the right setup for us.

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HQ Location:
Palo Alto, California

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@surveysparrow

What is SurveySparrow Inc.?

Refine Employee Experience, The Better Way. The all-in-one Omnichannel Experience Management Platform

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Year Founded
2017