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SurveySparrow Inc.

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1,984 reviews
  • 3 profiles
  • 11 categories
Average star rating
4.4
Serving customers since
2017
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SurveyStance

2 reviews

Product Description

The SurveyStance Feedback Kiosk is an iPad based Survey Kiosk designed to capture real time customer feedback / employee feedback while they are in the moment. Setting up the Feedback Kiosk at your business is simple because SurveyStance provides everything you need such as iPad, iPad Stand Kiosk, Emoji Based Feedback Software, and detailed customer feedback reporting and dashboards.

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1386
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20

SurveySparrow Inc. Reviews

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Profile Name
Star Rating
1386
530
80
9
20
Claire Q.
CQ
Claire Q.
10/01/2024
Validated Reviewer
Verified Current User
Review source: Organic

Advanced features and friendly interface

It produces attractive surveys that are a good experience for the participant. The interface is fairly straightforward and attractive on the backend too. There are good reporting features and export formats (e.g. to SPSS, CSV, and Google Sheets). I really like the audio questions, which automatically transcribe the participants answer as they speak. I can see that being very useful in my work. The branching and display logic is good, allowing control for blocks of questions as well as individual questions and answer options within a question. It allows piping. There are options for scheduling emails and reminders. It's easy to create different links that you can use to track the different channels through which you are sharing your survey. After using it for a year in our company of 16 people, we have decided that the features are good enough that we can switch away from Qualtrics, which has become cost prohibitive. I also like that there are options to push the data automatically to Google Sheets. Customer support is also good, with quick answers to questions via the chat.
CC
Chase C.
09/17/2024
Validated Reviewer
Verified Current User
Review source: Organic

Fantastic Customer Service

The SurveySparrow team has incredible customer service. From initial contact, to sale, to implementation, their team was helpful, informative, and extremely thorough. In addition to this, their tools and solutions are actually really great. The surveys are intuitive and easy to build, and the reporting options are more robust than you would think. On top of all this - you simply can't beat their price. Satisfied all around.
JF
Jason F.
09/13/2024
Validated Reviewer
Verified Current User
Review source: Organic

Easy to onboard with good functionality

Onboarding experience and functionality was really nice

About

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HQ Location:
Palo Alto, California

Social

@surveysparrow

What is SurveySparrow Inc.?

Refine Employee Experience, The Better Way. The all-in-one Omnichannel Experience Management Platform

Details

Year Founded
2017