SearchUnify GPTTM

1 review

SearchUnifyGPT™ represents a pioneering leap in enterprise support solutions. Powered by the innovative SearchUnifyFRAG™ framework, it acts as an indispensable 'oracle' within your customer support ecosystem. By seamlessly integrating fragmented data silos, SearchUnifyGPT™ delivers direct, contextual, and personalized answers to users directly within their workflows. Through advanced semantic analysis and entity extraction, it goes beyond traditional keyword-based queries to infer user intent accurately, generating coherent and effective resolutions. Ideal for modern enterprises, SearchUnifyGPT™ redefines efficiency and responsiveness in customer support through the power of generative AI.

SearchUnify Community Helper

1 review

Community Helper is designed to enhance your community's experience with round-the-clock auto-responses, thoughtful sentiment-adaptive replies, and efficient management of new discussions. It identifies and merges duplicate threads, provides consistent responses, and redirects unanswered questions to relevant experts. Acting as an intelligent moderator, Community Helper tags and categorizes posts, enabling easy navigation and quick access to information. It adds a personal touch to every interaction through advanced sentiment analysis and smartly routes discussions to community champions, ensuring that every issue gets the attention it deserves.

Agent Helper

0 reviews

Agent Helper is a GenAI-powered enterprise product designed to provide 360° assistance to agents in streamlining their customer support workflows. With a comprehensive suite of intelligent features such as Sentiment Analysis, Case Routing, Case Prioritization, Case Timeline, Case Summarization, Response Assist, Intelligent Swarming, Agent Skill Matrix, and more, it automates routine tasks and empowers support agents to deliver faster, personalized, and proactive support experiences. As a result, organizations achieve exceptional business impact, including augmented agent efficiency, reduced agent onboarding time, increased customer satisfaction, and reduced support costs.