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SearchUnify Reviews

SearchUnify Suite Overview

What is SearchUnify?

SearchUnify is a leading unified cognitive platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

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SearchUnify Details
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Product Description

SearchUnify is a leading unified cognitive platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)


Seller Details
Year Founded
2008
HQ Location
Mountain View, California
Twitter
@SearchUnify
269 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Description

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine.The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant, Agent Helper, Knowbler, and Community Helper.

Recent SearchUnify Reviews

CZ
Cheryl Z.Enterprise (> 1000 emp.)
5.0 out of 5
"Professional and Responsive Provider"
The entire team at SearchUnify is extremely open to new ideas and very responsive to our business needs.
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SearchUnify Media

1 SearchUnify Reviews

5.0 out of 5
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1 SearchUnify Reviews
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SearchUnify Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
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This product has not yet received any negative sentiments.

Overall Review Sentiment for SearchUnifyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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CZ
Technical Content Developer
Enterprise(> 1000 emp.)
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Review source: G2 Gives Campaign
Incentivized Review
Products used within SearchUnify: SearchUnify GPTTM, SearchUnify Community Helper
What do you like best about SearchUnify?

The entire team at SearchUnify is extremely open to new ideas and very responsive to our business needs. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify?

I can't think of anything I dislike about SearchUnify. Review collected by and hosted on G2.com.

What problems is SearchUnify solving and how is that benefiting you?

SearchUnify allows us to provide a federated search experience for our customers and internal suppor teams. Self-Service for our customers means lower case volume for our support team and an avenune for our customers to get answers easily and quickly. In addition, we have started using SUGPT and Knowbler. These components make our team more efficient, reducing time to solve cases and create valuable knowledge from current requests. Review collected by and hosted on G2.com.