# Best Online Community Management Software *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Online community management software creates a digital space to engage, host, and manage an online community. In an online community, members can discuss their thoughts and ideas around shared interests. Businesses use online community management platforms to create a centralized digital space for productive discussions with their employees or customers and to gain feedback on ideas, products, or services. As a result, companies can address support issues, measure satisfaction, track activity, build stronger relationships with community members, and ultimately gain strategic insights to improve community engagement. Online community management platforms are used across several industries and departments to support specific business goals for employees and customers. Whether it’s customer support, marketing, or product development, there are many cross-organization benefits from online communities. These tools often integrate with [CMS tools](https://www.g2.com/categories/cms-tools) to share, store, and manage digital content and [help desk software](https://www.g2.com/categories/help-desk) to provide community members with FAQ, Q and A tools, and minor troubleshooting solutions. Community management software is typically a website-compatible community platform that is easily hosted on a desktop but can also offer a branded mobile app version that is easier for mobile users to engage and stay connected. To qualify for inclusion in the Online Community Management category, a product must: - Provide a digital platform or forum to host community discussion and peer-to-peer communication - Track community member activity with dashboards and analytics that measure engagement, satisfaction, or trending content and discussions - Provide a library of resources to share information and documentation internally and a content management center - Provide a member directory and CRM features to manage members in one place ## Category Overview **Total Products under this Category:** 186 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 6,700+ Authentic Reviews - 186+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Online Community Management Software At A Glance - **Leader:** [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - **Highest Performer:** [BigMarker](https://www.g2.com/products/bigmarker/reviews) - **Easiest to Use:** [Circle](https://www.g2.com/products/circle-so-circle/reviews) - **Top Trending:** [Circle](https://www.g2.com/products/circle-so-circle/reviews) - **Best Free Software:** [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) --- **Sponsored** ### Axero Axero is an award-winning platform that unites your team and moves work forward. Your people, company updates, documents, projects, communication - all together, and all instantly searchable. Loaded with features like task management, 2-way calendar syncs and integrations. Axero is the leading intranet software that unifies teams and accelerates growth. We’re trusted by hundreds of organizations worldwide who rely on modern internal communication, collaboration, and document management tools to boost productivity and build a culture that employees love. Our market leading digital workplace solution is easy to use, so your entire workforce can efficiently move projects forward and find what they need in one centralized place. Integrate with the tools you use today, connect employees to important information, and have a single source of truth for your entire company. With our intranet platform you can: - Improve internal communications. - Centralize knowledge management. - Accelerate team collaboration. - Unite employees and drive culture. - Empower a thriving company with the best integrations, security, and services. Launch Axero in the cloud or on-premise, and never worry about upkeep. Our easy-to-use tools and flexible customization features require little work from IT, and grows with your company. You also gain access to our excellent support team, who is here for you every step of the way. With Axero, you can engage employees on any device. Whether people are on-the-go or frontline workers, everyone has access to the company intranet. Like walking into the office, signing into Axero instantly connects employees to the content, people, and projects they need to be productive. It’s your intranet, your way—leaving you with an engaged workforce ready to take on the day. We’d love to show you what our digital workplace can do for you. Learn more here: https://axerosolutions.com/ [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=297&secure%5Bdisplayable_resource_id%5D=297&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=297&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=4940&secure%5Bresource_id%5D=297&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-community-management&secure%5Btoken%5D=6b872ac931b473329eb5ac210182a2dfb652fe36e2900d21587503a067b603af&secure%5Burl%5D=https%3A%2F%2Faxerosolutions.com%2Fg2-landing-page%3Futm_campaign%3DG2%2520Advertising%26utm_source%3Dg2%26utm_medium%3Donline%2520community%2520management&secure%5Burl_type%5D=custom_url&secure%5Bvisitor_segment%5D=180) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) The most popular all-in-one community platform for creators and entrepreneurs. Nearly $500M in creator earnings on Mighty. With Mighty, you can bring your courses, memberships, and offers together in a powerful community under your own brand on iOS, Android, and the web. The possibilities are endless. We can't wait to see what you'll build with Mighty. **Average Rating:** 4.6/5.0 **Total Reviews:** 672 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.2/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.9/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.1/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Mightynetworks](https://www.g2.com/sellers/mightynetworks) - **Company Website:** https://www.mightynetworks.com - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @MightyNetworks (37,695 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2330778/ (133 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Founder, CEO - **Top Industries:** Health, Wellness and Fitness, Professional Training & Coaching - **Company Size:** 91% Small-Business, 6% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (114 reviews) - Customer Support (91 reviews) - Features (84 reviews) - User Interaction (63 reviews) - Intuitive (47 reviews) **Cons:** - Missing Features (38 reviews) - Difficult Setup (27 reviews) - Expensive (27 reviews) - Limited Customization (25 reviews) - Poor Interface Design (24 reviews) ### 2. [Circle](https://www.g2.com/products/circle-so-circle/reviews) Circle is the world’s leading all-in-one branded community platform. Circle enables you to bring together your community, events, and courses — all under your own brand. Circle customers range from creator-led communities like Ali Abdaal’s Productivity Club, Dr. Becky’s GoodInside, and Jay Shetty’s Coaching Program, to organizational communities like Harvard’s CrimsonConnect, SpaceX’s Starbase community, The RSA’s Circle, and Oprah’s Daily Inside club. Join 18,000 community builders on Circle to: ● Build a dedicated home for your community with full control and ownership. ● Engage your audience through events, courses, email and gamification. ● Monetize with paid memberships, gated content, and recurring subscriptions. ● Scale your business with automations, AI tools, and fully branded mobile apps. Circle Plus is a premium solution that offers fully branded mobile apps for iOS and Android, designed to help community businesses stand out in the app stores and earn more revenue. The service includes a fully done-for-you app, world-class design support, hassle-free migrations, and much, much more. With Circle Plus, you can run courses, memberships, events, and community on your own branded mobile apps, on any device. It features tools like push notifications and in-app purchases, which help keep engagement high and unlock new revenue streams. Professional community businesses choose Circle Plus to: ● Maximize credibility: Ditch the complex, disjointed tech stack and bring together all your offerings in one white-labeled platform. ● Simplify growth: Circle’s white-glove service handles everything from design to onboarding, migration, and maintenance, helping you launch quickly and confidently. ● Get discovered: Boost visibility with app store placement and seamless sign-up flows, making it easier for new members to find and join you. ● Boost engagement: Branded push notifications and DMs keep your community informed and active. ● Earn more money: Reduce the cost of customer acquisition and increase conversions with one-click in-app purchases and optimized acquisition funnels. ● Scale: With unlimited data and prioritized support, Circle Plus grows with you. Circle Plus also comes with expanded product limits and priority support, making it an ideal choice for community builders looking to scale their business effectively. With a 4.9/5 app store rating, Circle Plus helps customers achieve up to 147% membership growth, 7x mobile adoption, and 37% higher engagement. **Average Rating:** 4.5/5.0 **Total Reviews:** 443 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.2/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.9/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.9/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Circle.so](https://www.g2.com/sellers/circle-so) - **Company Website:** https://circle.so/ - **Year Founded:** 2019 - **HQ Location:** New York, US - **Twitter:** @circleapp (14,581 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/circleco/ (315 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Founder, CEO - **Top Industries:** Health, Wellness and Fitness, Professional Training & Coaching - **Company Size:** 75% Small-Business, 11% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (143 reviews) - Features (101 reviews) - User Interaction (59 reviews) - Customer Support (49 reviews) - Easy Setup (49 reviews) **Cons:** - Missing Features (50 reviews) - Expensive (32 reviews) - Limited Customization (27 reviews) - Limited Features (24 reviews) - Integration Issues (18 reviews) ### 3. [Hivebrite](https://www.g2.com/products/hivebrite/reviews) What is Hivebrite? Hivebrite is a flexible, intelligent community platform that helps organizations build, manage, and grow impactful communities. Hivebrite simplifies operations and transforms community data into clear, actionable insights, enabling teams to run vibrant, branded communities with confidence. We work with all sectors—from education and business to associations and nonprofits. Over 1,500 organizations worldwide, including Roche, American Psychological Association, Obama Foundation, Columbia Business School, The Channel Company, and U.C. Davis, trust Hivebrite to power their communities. We also practice what we preach with our own exclusive customer community, where community professionals connect, share best practices, and learn from one another. Key Features -\> Customization Capabilities Make the platform yours. Customize every element—from branding to functionality—so your community reflects your identity, not ours. No coding required. -\> Groups Management Our Groups feature lets you create sub-communities within your main platform. Structure your community exactly how your organization works\*\*—whether that's regional chapters, special interest groups, project teams, or cohort-based programs. Each Group gets its own dedicated space with customizable settings, member access controls, and activity feeds,\*\* so different segments of your community can thrive independently while staying connected to the whole. -\> Event Management From intimate gatherings to global conferences—everything you need to plan, execute, and engage members through meaningful experiences. Create event pages, manage registrations, send reminders, and track attendance all in one place. -\> Member Directory Build a rich, fully customized directory that highlights what makes your community unique and puts members on a visual map. Showcase profiles, expertise, and connections that matter. Add custom profile fields, enable member search and filtering, and help people discover others based on skills, location, interests, or any criteria you choose. -\> Communication Tools Connect with your community through multi-channel communications that drive action. Send targeted emails and push notifications, facilitate discussions in topic-based forums, enable direct member-to-member messaging, and let members share updates, articles, videos, and documents. Keep conversations flowing across every touchpoint. Key differentiators \* User-friendly interface with minimal technical barriers \* Extensive customization options without coding requirements \* Scalable solution that evolves with organizational needs \* Comprehensive feature set for complete community lifecycle management \* Seamless integrations that work with your existing tech stack and current tools **Average Rating:** 4.4/5.0 **Total Reviews:** 206 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.0/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.1/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Hivebrite](https://www.g2.com/sellers/hivebrite) - **Company Website:** https://hivebrite.io - **Year Founded:** 2015 - **HQ Location:** Paris, France - **Twitter:** @hivebrite (1,087 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10317653/ (146 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Executive Director, Founder - **Top Industries:** Non-Profit Organization Management, Higher Education - **Company Size:** 60% Small-Business, 25% Mid-Market #### Pros & Cons **Pros:** - Customer Support (43 reviews) - Features (30 reviews) - Ease of Use (28 reviews) - Staff Support (20 reviews) - Experience (17 reviews) **Cons:** - Limited Customization (16 reviews) - Bugs (12 reviews) - Expensive (12 reviews) - Difficult Learning Process (7 reviews) - Poor Interface Design (7 reviews) ### 4. [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) Webex Events and Webinars are two powerful workflows in the Webex Suite, designed to help customers host in-person, virtual, and hybrid interactive experiences. Webex Events (formerly Socio) is an end-to-end event management platform powering immersive, intuitive, and inclusive virtual, hybrid, and in-person events. Raise the bar with event apps, flexible registration, check-in and badge printing, lead retrieval, and live streaming technology. Webex Events blends flexibility with ease of use so organizers can host engaging events that support their goals, no matter the organization or type of event, up to 100,000 attendees. Webex Webinars (formerly Webex Events) allows event hosts to reach global audiences at scale, deliver virtual webinars with confidence, and create meaningful connections. With Webex Webinars, you can reach up to 100,000 attendees and offer an inclusive and accessible event with real-time translations in 100+ languages and live interpreters. Features such as breakout sessions, live polling and Q&A with Slido, gesture recognition, and integrations allow attendees to engage with you and each other. Build brand recognition with your attendees with custom branding options and themes. Successfully execute webinars with rehearsal and stage manager features that allow you to manage the stage and content that your audience sees before, during, and after the event. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,057 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.5/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.0/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.1/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (721,388 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,742 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Executive Director, Project Manager - **Top Industries:** Non-Profit Organization Management, Information Technology and Services - **Company Size:** 45% Small-Business, 33% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (61 reviews) - Event Management (41 reviews) - Features (37 reviews) - Attendee Management (32 reviews) - Attendee Engagement (31 reviews) **Cons:** - Limited Customization (17 reviews) - Learning Curve (14 reviews) - Missing Features (14 reviews) - Not Intuitive (14 reviews) - Limited Features (13 reviews) ### 5. [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums. Customer Communities enhances admin and end-user experiences through intuitive integrations with Gainsight Customer Success, Skilljar by Gainsight, Gainsight Product Experience, and your broader tech stack to create a unified experience and automated workflows. With AI supporting search, personalization, translation, moderation, content creation, and analytics, Gainsight CC makes every interaction smarter while improving discoverability across AEO and SEO. By transforming everyday customer conversations into meaningful moments of connection, Gainsight CC drives deeper engagement, stronger adoption, and long-term retention. **Average Rating:** 4.4/5.0 **Total Reviews:** 250 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.1/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.1/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.0/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Company Website:** https://www.gainsight.com - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ (13,148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/841640/ (1,107 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Community Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 24% Enterprise #### Pros & Cons **Pros:** - Ease of Use (9 reviews) - User Interaction (8 reviews) - Branding Customization (5 reviews) - Experience (5 reviews) - Features (4 reviews) **Cons:** - Limited Customization (4 reviews) - Poor Interface Design (3 reviews) - Difficult Learning Process (2 reviews) - Difficult Setup (2 reviews) - Expensive (2 reviews) ### 6. [Bevy](https://www.g2.com/products/bevy/reviews) Bevy.com is a complete AI-driven community platform unifying events, discussions and data. Bevy incorporates a variety of tools to plan, promote, and execute virtual and in-person events and is a flexible software solution that can be used to manage and host thousands of different types of community events. Built with enterprise level analytics, integrations and data security, the Bevy platform is used by a range of enterprise, consumer and eduction teams who want to build, grow and scale a global Online Community and Customer-to-Customer (C2C) community. Featuring a deep permissions system and webcasting capabilities, community and field marketing teams can empower local brand advocates to build, grow and scale local communities all over the world. **Average Rating:** 4.8/5.0 **Total Reviews:** 108 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.9/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 5.8/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Bevy Labs, Inc](https://www.g2.com/sellers/bevy-labs-inc) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @bevyhq (3,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16188970/ (71 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Founder, Chapter Director - **Top Industries:** Events Services, Computer Software - **Company Size:** 66% Small-Business, 21% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (7 reviews) - Event Management (7 reviews) - Community Engagement (4 reviews) - Easy Setup (3 reviews) - Features (3 reviews) **Cons:** - Expensive (2 reviews) - Limited Customization (2 reviews) - Complexity (1 reviews) - Email Limitations (1 reviews) - Event Management (1 reviews) ### 7. [Glue Up](https://www.g2.com/products/glue-up/reviews) Glue Up is an all-in-one CRM platform designed to help associations, Chambers of Commerce and other member-based organizations build and grow their communities through events, memberships, and various digital tools, all from a single interface. This comprehensive solution integrates essential functionalities such as CRM, event management, membership management, email marketing, project management, training management, surveys, and financial tools, providing users with a cohesive experience that simplifies their operations. Targeted primarily at associations, Chambers of Commerce, event organizers, and other member-based organizations, Glue Up is perfect choice for those seeking to enhance their community engagement and operational efficiency. The platform is particularly beneficial for organizations that require robust tools to manage memberships, organize events, and communicate effectively with their members. By consolidating multiple functionalities into one platform, Glue Up allows organizations to focus on their core mission of serving their communities while reducing the complexity of managing disparate systems. Key features of Glue Up include its two mobile applications—one designed for organizations and the other for their communities—both available at no additional cost. These mobile apps enable users to manage their activities on the go, ensuring that they can stay connected and engaged with their members anytime, anywhere. Additionally, Glue Up's advanced engagement features, such as Speed Networking, Community Engagement Solutions, and Chapter Management, provide organizations with innovative ways to foster interaction and collaboration among their members. Since its introduction of AI capabilities in 2023, Glue Up has positioned itself as the first AI-powered association management software. This advancement allows organizations to leverage artificial intelligence to enhance member engagement and streamline operations further. The platform's unique offerings, including White Label and Webinar Engagement Solutions, cater to the specific needs of demanding member organizations, making it a versatile choice for those looking to elevate their community-building efforts. With over 3,000 organizations utilizing Glue Up across more than 70 countries, the platform has proven its effectiveness in helping member communities thrive. By integrating a wide array of tools and features into a single platform, Glue Up stands out as a comprehensive solution that addresses the diverse needs of organizations aiming to enhance their community engagement and operational success. #ams #communityfirst **Average Rating:** 4.5/5.0 **Total Reviews:** 136 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.8/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.3/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Glue Up](https://www.g2.com/sellers/glue-up) - **Year Founded:** 2013 - **HQ Location:** Tysons, VA - **Twitter:** @Glue_Up (886 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3320588/ (49 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Executive Director - **Top Industries:** Non-Profit Organization Management, Events Services - **Company Size:** 86% Small-Business, 12% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (16 reviews) - Event Management (14 reviews) - Customer Support (13 reviews) - Features (11 reviews) - Helpful (11 reviews) **Cons:** - Missing Features (5 reviews) - Difficulty (4 reviews) - Learning Curve (4 reviews) - Learning Difficulty (3 reviews) - Confusing Interface (2 reviews) ### 8. [Viafoura](https://www.g2.com/products/viafoura/reviews) Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. In fact, our socially immersive tools — including topic and author follows, real-time conversations, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors right on customer websites. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment. **Average Rating:** 4.6/5.0 **Total Reviews:** 132 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 9.0/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.3/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.9/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Viafoura](https://www.g2.com/sellers/viafoura) - **Company Website:** https://www.viafoura.com - **Year Founded:** 2012 - **HQ Location:** Toronto, Ontario - **Twitter:** @viafoura (1,770 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1183543/ (58 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Product Manager, Community Moderator - **Top Industries:** Online Media, Newspapers - **Company Size:** 61% Mid-Market, 22% Enterprise #### Pros & Cons **Pros:** - Customer Support (28 reviews) - Ease of Use (19 reviews) - Features (14 reviews) - Easy Setup (9 reviews) - Experience (9 reviews) **Cons:** - Content Management (4 reviews) - Inadequate Analytics (3 reviews) - Limited Features (3 reviews) - Missing Features (3 reviews) - Technical Glitches (3 reviews) ### 9. [Bettermode](https://www.g2.com/products/bettermode/reviews) Bettermode is an all-in-one customer community platform designed to help businesses enhance customer experience, foster engagement, and cultivate meaningful relationships with their audience. This platform serves as a centralized hub for various teams within an organization, enabling them to collaborate effectively and leverage community insights to drive growth and satisfaction. Targeted towards product teams, customer support, marketing professionals, and community managers, Bettermode addresses a wide range of use cases. Product teams can harness the platform to gather valuable ideas and feedback directly from users, facilitating a more user-centered approach to product development. Customer support and success teams can create resource centers and knowledge bases, empowering customers with self-service options and reducing the volume of support inquiries. Marketing teams benefit from the ability to communicate directly with customers, organize events, and scale content generation, ensuring that their messaging resonates and engages effectively. Key features of Bettermode include embeddable widgets, a modern design aesthetic, and a comprehensive API that allows for seamless integration with popular tools. The platform also incorporates gamification elements, which can enhance user engagement by rewarding participation and contributions. Direct messaging capabilities foster communication among community members, while granular analytics provide insights into user behavior and engagement levels. Powerful moderation tools ensure that community interactions remain constructive and aligned with brand values. One of the standout features of Bettermode is its design studio, which empowers users to create custom layouts without the need for coding skills. The no-code, block-based page builder simplifies the process of community building, allowing users to select from a variety of professionally designed templates or create their own tailored to specific needs. This flexibility ensures that businesses can maintain a unique brand identity while effectively meeting their community's requirements. Overall, Bettermode offers a comprehensive solution for organizations looking to build and manage vibrant customer communities that drive engagement and loyalty. **Average Rating:** 4.7/5.0 **Total Reviews:** 114 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.6/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.4/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Bettermode Inc. ](https://www.g2.com/sellers/bettermode-inc) - **Company Website:** https://bettermode.com - **Year Founded:** 2018 - **HQ Location:** Toronto, Ontario - **Twitter:** @BettermodeHQ (5,914 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18796857/ (26 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 26% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (13 reviews) - Customization Options (11 reviews) - Intuitive (9 reviews) - Customizability (8 reviews) - Customization Flexibility (8 reviews) **Cons:** - Missing Features (7 reviews) - Limited Functionality (4 reviews) - Access Limitations (3 reviews) - Lack of Features (3 reviews) - Limited Features (3 reviews) ### 10. [Nas.io](https://www.g2.com/products/nas-io/reviews) Build an internet business in one minute Nas.io is the fastest way to turn an idea into income. Type what you want to build and our AI Co-Founder drafts your product, landing page and promotion plan on the spot. No followers, no code and no marketing degree needed. What you can launch • Digital products: challenges, courses and digital products • Paid communities or memberships • Live or virtual workshops and events • One-on-one coaching or consulting sessions Why Entrepreneurs choose Nas.io • Find a winning idea fast – AI surfaces product ideas based on market signals and your goals • Launch in minutes – ready-made pages, checkout and email flows are pre-built • Sell with confidence – Stripe-powered payments in dozens of currencies • Keep customers close – Magic Reach CRM unifies WhatsApp, email and Discord • Grow on autopilot – built-in upsells, abandoned-checkout recovery and AI-written ads lift average earnings by 30 percent Magic Ads: AI creates and launches Facebook and Instagram ads in two clicks so you start driving traffic on day one • Free to start – zero upfront cost, pay a small fee only when you earn Why Nas.io? • 350,000+ businesses have already successfully launched their business with Nas.io • First Nas.io millionaire reached six figures in six months with challenges alone • Users report 30% higher earnings compared with other platforms **Average Rating:** 4.7/5.0 **Total Reviews:** 27 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 7.5/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.7/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 6.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Nas Company](https://www.g2.com/sellers/nas-company) - **Year Founded:** 2020 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/nas-company/ (200 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business, 3% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (5 reviews) - Features (2 reviews) - Organization Management (2 reviews) - Visual Appeal (2 reviews) - Affordable (1 reviews) **Cons:** - Poor Interface Design (2 reviews) - Connectivity Issues (1 reviews) - Email Issues (1 reviews) - Expensive (1 reviews) - Insufficient Training (1 reviews) ### 11. [BigMarker](https://www.g2.com/products/bigmarker/reviews) BigMarker is the world's most customizable platform for webinars, virtual, and in-person events. We combine cutting-edge video technology with advanced marketing and interactive tools to deliver one-of-a-kind, fully branded event experiences. Thousands of companies worldwide trust BigMarker’s all-in-one platform to create immersive, interactive, and high-impact events. With seamless integrations, APIs, and white-label solutions, we empower organizations to embed interactive video experiences into their marketing, sales, and learning ecosystems. Founded in 2010 and headquartered in Chicago, BigMarker powers events for leading brands and organizations around the globe. Let’s bring your vision to life and build an event experience like no other. **Average Rating:** 4.7/5.0 **Total Reviews:** 432 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 9.8/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 10.0/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [BigMarker](https://www.g2.com/sellers/bigmarker) - **Company Website:** https://www.bigmarker.com - **Year Founded:** 2011 - **HQ Location:** Chicago, IL - **Twitter:** @bigmarker (15,741 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2293301/ (87 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, E-Learning - **Company Size:** 84% Small-Business, 13% Mid-Market #### Pros & Cons **Pros:** - Customer Support (16 reviews) - Ease of Use (16 reviews) - Webinars (15 reviews) - Customization (14 reviews) - Features (14 reviews) **Cons:** - Integration Issues (5 reviews) - Missing Features (5 reviews) - Learning Curve (4 reviews) - Branding Issues (3 reviews) - Confusing Processes (3 reviews) ### 12. [Graduway](https://www.g2.com/products/graduway/reviews) Graduway is an alumni engagement and community networking platform from Gravyty that helps educational institutions and nonprofit organizations build, manage, and grow relationships with their alumni, students, and supporters. It provides a centralized digital space where institutions can connect their communities, facilitate mentoring, promote career opportunities, and increase long-term engagement. Headquartered in the United States, Gravyty is a leader in AI-powered fundraising and engagement software. Key Features: - Custom Alumni Platforms: Create branded, mobile-responsive community sites where alumni, students, faculty, and parents can connect. - Mentoring Programs: Launch flash or structured mentoring experiences that pair students and alumni for career guidance and networking. - Career Boards: Share exclusive job and internship opportunities, helping institutions strengthen their alumni and student career pipelines. - Integrated Communication: Engage members with automated emails, digests, and personalized multimedia messages. - CRM Integrations: Sync data with leading CRMs to maintain accurate records and streamline alumni relationship management. Use Cases: Graduway is used by advancement, alumni relations, and career-development teams to modernize how they connect with and support their communities. Institutions leverage the platform to manage alumni directories, host mentoring programs, promote events, and maintain engagement between giving campaigns. Benefits: - Centralize alumni, student, and supporter engagement in one platform. - Strengthen mentorship and career-readiness programs through structured matching and tracking. - Increase participation in events, volunteer opportunities, and giving campaigns. - Automate communications and simplify ongoing engagement efforts. - Gain insight into community activity and engagement trends through analytics. Graduway solves the challenge of fragmented alumni engagement by providing a digital environment that unites networking, mentorship, and communication. With scalable features for communities of any size, it empowers institutions to build meaningful relationships, support career success, and foster lifelong connections that sustain advancement and institutional growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 24 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 6.1/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 5.0/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 6.3/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Gravyty](https://www.g2.com/sellers/gravyty) - **Company Website:** https://www.gravyty.com/ - **HQ Location:** London, England - **LinkedIn® Page:** https://www.linkedin.com/company/gravytyco/ (250 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Higher Education - **Company Size:** 42% Small-Business, 33% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (7 reviews) - Features (4 reviews) - Customer Support (3 reviews) - Mentorship (3 reviews) - Networking (3 reviews) **Cons:** - Access Issues (2 reviews) - Content Management (1 reviews) - Event Management (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### 13. [Commune](https://www.g2.com/products/commune-2025-04-24/reviews) Commune is the brand advocacy platform for B2C companies that grows revenue by increasing UGC on social media and improving LTV through building a community of consumer advocates. First released in 2019, we have supported 300+ clients such as Adobe, Kellogg's, Mazda, Panasonic, and Marugame Udon. Key Differentiators: - Gamification and incentives to turn community members into advocates A fully customizable challenges/rewards system encourages community members to engage with other community members, answer surveys, complete training, and post reviews on social media. - AI-powered community management: Leveraging data from millions of users from hundreds of communities, Commune's AI helps you run a successful community while reducing the workload by 10x. - The world's first mobile-first community platform: Commune is a mobile-first community platform with a native app. Embedding in an existing app is available too. - All-in-one platform for B2C companies to engage with customers: Points, Rewards, Surveys, E-learning, Livestreaming, custom pop-ups, push notifications...everything you need for engaging community members built-in. **Average Rating:** 4.7/5.0 **Total Reviews:** 36 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 9.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.1/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.4/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Commune](https://www.g2.com/sellers/commune-ebd60868-6eec-4722-a9fa-787cc6aac6c0) - **Company Website:** https://commune.us/ - **Year Founded:** 2018 - **HQ Location:** San Mateo, California - **LinkedIn® Page:** https://www.linkedin.com/company/communeus/ (202 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services - **Company Size:** 53% Mid-Market, 25% Small-Business #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Intuitive (2 reviews) - Access Convenience (1 reviews) - Branding Customization (1 reviews) - Branding Promotion (1 reviews) **Cons:** - Booking Issues (1 reviews) - Lacking Features (1 reviews) - Missing Features (1 reviews) ### 14. [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts. **Average Rating:** 4.4/5.0 **Total Reviews:** 427 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 7.6/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.2/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.0/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Higher Logic](https://www.g2.com/sellers/higher-logic) - **Company Website:** https://www.higherlogic.com/ - **Year Founded:** 2007 - **HQ Location:** Arlington, VA - **Twitter:** @HigherLogic (3,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/higher-logic/ (335 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Marketing Manager, Marketing Coordinator - **Top Industries:** Non-Profit Organization Management, Hospital & Health Care - **Company Size:** 55% Small-Business, 40% Mid-Market #### Pros & Cons **Pros:** - Customer Support (7 reviews) - User Interaction (6 reviews) - Customer Engagement (4 reviews) - Features (4 reviews) - Helpful (4 reviews) **Cons:** - Poor Interface Design (3 reviews) - Learning Curve (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) ### 15. [Café](https://www.g2.com/products/cafe/reviews) Café is your Workplace Engagement Hub that boosts belonging across teams by encouraging in-person meetings. With Café, you give employees better visibility over “Who’s where” and “Who’s who” and empower them to connect with interested-based events. Our platform is accessible through Web and Mobile apps and is integrated with Communication tools (Slack, MS Teams), Calendars (Google, Outlook), and HRIS system (Workday, ADP, SAP, +50 others). Café enables communities and connections in your hybrid workplace experience to help your teams build authentic relationships. **Average Rating:** 5.0/5.0 **Total Reviews:** 41 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 9.8/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.8/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.4/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Café](https://www.g2.com/sellers/cafe) - **Year Founded:** 2020 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/get-cafe/ (11,882 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 54% Small-Business, 46% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (2 reviews) - Team Collaboration (2 reviews) - Access Ease (1 reviews) - Attendee Engagement (1 reviews) - Connectivity (1 reviews) **Cons:** - Bugs (1 reviews) - Complexity (1 reviews) - Confusing Interface (1 reviews) - Connectivity Issues (1 reviews) - Editing Issues (1 reviews) ### 16. [Clowder](https://www.g2.com/products/clowder/reviews) Clowder® by ASI is the leading engagement platform for communities, transforming member communication for associations. Clowder offers personalized, branded mobile apps designed to drive year-round engagement and boost retention. Think of Clowder as your own private social network, giving members a seamless, on-hand connection to your organization. With customizable features tailored to your needs, it ensures your association stays relevant, especially for Millennial and Gen Z members. Say goodbye to single event apps—Clowder promotes ongoing collaboration, helping you strengthen member relationships and increase retention. Learn more at www.clowder.com and elevate your engagement strategy today. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 7.8/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.3/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.1/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Advanced Solutions International (ASI)](https://www.g2.com/sellers/advanced-solutions-international-asi) - **Year Founded:** 1991 - **HQ Location:** Alexandria, Virginia - **Twitter:** @iMISbyASI (5,754 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/advanced-solutions-international-inc./ (247 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 83% Small-Business, 17% Mid-Market #### Pros & Cons **Pros:** - Customer Support (3 reviews) - User Interaction (3 reviews) - Customer Assistance (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) **Cons:** - Integration Issues (1 reviews) - Missing Features (1 reviews) - Upload Issues (1 reviews) ### 17. [Disciple](https://www.g2.com/products/disciple/reviews) We help people build independent, valuable and trusted communities in a safe space that they own and control. With Disciple community platform, you can create multiple groups to segment your audience, post content and videos, Livestream, sell online courses and subscriptions and use analytics to understand your community better. Your members can create their own profiles and then use that information to find, friend and message each other. Get your own community platform on Web, iOS and Android. **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.9/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.4/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 10.0/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Disciple](https://www.g2.com/sellers/disciple) - **Year Founded:** 2013 - **HQ Location:** London, Greater London - **Twitter:** @DiscipleMedia (835 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5105432/ (35 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 90% Small-Business, 10% Mid-Market ### 18. [ToucanTech](https://www.g2.com/products/toucantech-2024-11-15/reviews) ToucanTech is a smart, all-in-one software that powers community and membership engagement. Choose a public website or private portal, which combines with a powerful database, email engine and events management system. Whether you're dealing with communications, event planning, or donor or member management, ToucanTech provides the tools you need to maintain accurate records, deliver personalized content, and measure the impact of your efforts. Purpose-built for community managers, ToucanTech provides solutions to everyday challenges such as keeping contact details up to date, understanding content preferences and tracking effective communications. Integrates with: Paypal Stripe GoCardless Facebook Linkedin Google Twitter Instagram SDS Archives Wonde OpenID **Average Rating:** 5.0/5.0 **Total Reviews:** 28 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 9.1/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.6/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.5/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [ToucanTech](https://www.g2.com/sellers/toucantech) - **Year Founded:** 2014 - **HQ Location:** London, GB - **Twitter:** @ToucanTech_ (285 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/toucantech/ (59 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Education Management, Primary/Secondary Education - **Company Size:** 57% Small-Business, 39% Mid-Market #### Pros & Cons **Pros:** - Customer Support (6 reviews) - Features (6 reviews) - Donor Management (4 reviews) - Ease of Use (4 reviews) - Easy Setup (4 reviews) **Cons:** - Learning Curve (4 reviews) - Limited Customization (2 reviews) - Missing Features (2 reviews) - Overwhelming Options (2 reviews) - Time-Consuming (2 reviews) ### 19. [NbliK - AI Powered Community Platform for Brands](https://www.g2.com/products/nblik-ai-powered-community-platform-for-brands/reviews) NbliK is an All-in-One community platform for Creators, Organisations & Brands. It's a platform where brands can integrate the white-labeled community into their website/App in order to fast-track community building and, in turn, achieve higher LTV. **Average Rating:** 4.8/5.0 **Total Reviews:** 12 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 10.0/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 10.0/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 10.0/10 (Category avg: 8.4/10) **Seller Details:** - **Seller:** [NbliK](https://www.g2.com/sellers/nblik) - **Year Founded:** 2019 - **HQ Location:** Wilmington, US - **LinkedIn® Page:** https://www.linkedin.com/company/nblik/ (78 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Consumer Services - **Company Size:** 92% Small-Business, 8% Mid-Market ### 20. [Swarm](https://www.g2.com/products/swarm-to/reviews) Swarm outshines other community platforms with its video-centric approach that guarantees twice the engagement. Experience the difference today. Join leading coaches, creators, and experts who are earning full-time incomes on Swarm! **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 9.5/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 5.5/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.5/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Swarm](https://www.g2.com/sellers/swarm-ae83bcc7-0f2f-416f-b93e-3c68c223a39a) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Professional Training & Coaching - **Company Size:** 100% Small-Business #### Pros & Cons **Pros:** - Customer Support (10 reviews) - Features (5 reviews) - Customization (3 reviews) - Experience (3 reviews) - Staff Support (3 reviews) **Cons:** - Missing Features (3 reviews) - Difficult Learning Process (2 reviews) - Difficult Setup (1 reviews) - Frequent Changes (1 reviews) - Limited Customization (1 reviews) ### 21. [Discourse](https://www.g2.com/products/discourse/reviews) Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powerful moderation. **Average Rating:** 4.0/5.0 **Total Reviews:** 68 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.2/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.6/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Discourse](https://www.g2.com/sellers/discourse) - **Year Founded:** 2012 - **HQ Location:** El Cerrito, CA - **Twitter:** @discourse (11,900 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/civilized-discourse-construction-kit-inc/about (219 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 41% Small-Business, 37% Mid-Market #### Pros & Cons **Pros:** - Features (3 reviews) - Ease of Use (2 reviews) - Knowledge Sharing (2 reviews) - User Interaction (2 reviews) - Content Management (1 reviews) **Cons:** - Content Management (1 reviews) - Data Loss (1 reviews) - Irrelevant Content (1 reviews) - Limited Customization (1 reviews) - Notification Issues (1 reviews) ### 22. [Memberium](https://www.g2.com/products/memberium/reviews) Memberium is a premium WordPress plugin that allows you to build powerful, automated membership sites and online courses that work closely with your businesses CRM platform. Currently we have versions available for Keap (formerly Infusionsoft) and ActiveCampaign. **Average Rating:** 4.6/5.0 **Total Reviews:** 28 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.1/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.9/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.1/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Memberium](https://www.g2.com/sellers/memberium) - **Year Founded:** 2014 - **HQ Location:** Spanish Fork, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/memberium/ (3 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** E-Learning - **Company Size:** 93% Small-Business, 7% Mid-Market #### Pros & Cons **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Reliability (1 reviews) - Staff Support (1 reviews) ### 23. [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) Higher Logic Vanilla is a customer community platform from Higher Logic, a global leader in engagement software headquartered in Arlington, Virginia. Backed by the largest community software organization—with 15+ years of experience and more than 3,000 customers worldwide—Vanilla delivers the scale, stability, and focus enterprise organizations expect, while remaining fully dedicated to driving stronger community outcomes. Vanilla brings together discussion forums, Q&A, knowledge base, ideation, gamification, and advanced moderation in one flexible platform. Organizations can manage multiple products, regions, or sub-communities within a single instance, with full control over branding and permissions. The platform integrates seamlessly across the tech stack, includes advanced analytics and dashboards, and supports workflow automation. Admin teams get intuitive no-code tools for everyday management, while developers can extend capabilities with APIs, theming, and a fully integrated development environment. Personalization, accessibility, SEO, and mobile responsiveness are built in from the start. Organizations use Vanilla to lower support costs, engage advocates, and capture product feedback. Peer-to-peer discussions and Q&A create a living knowledge base that deflects tickets. Gamification, reputation systems, and sentiment analysis surface customer champions who can drive advocacy and engagement. Structured ideation channels provide product teams with direct, actionable insights. Beyond technology, Vanilla offers program-level expertise with practitioner-led guidance, dedicated community success managers, and responsive technical support to help communities grow, scale, and deliver measurable business impact. **Average Rating:** 4.3/5.0 **Total Reviews:** 96 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.1/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.8/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.6/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Higher Logic](https://www.g2.com/sellers/higher-logic) - **Company Website:** https://www.higherlogic.com/ - **Year Founded:** 2007 - **HQ Location:** Arlington, VA - **Twitter:** @HigherLogic (3,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/higher-logic/ (335 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Community Manager - **Top Industries:** Computer Software, Computer Games - **Company Size:** 52% Mid-Market, 36% Small-Business #### Pros & Cons **Pros:** - Attendee Engagement (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Experience (2 reviews) **Cons:** - Limited Customization (2 reviews) - Bugs (1 reviews) - Email Communication Issues (1 reviews) - Inadequate Analytics (1 reviews) - Missing Features (1 reviews) ### 24. [Forj](https://www.g2.com/products/forj/reviews) Forj helps organizations grow their memberships and revenue by partnering to create a seamless community and learning experience. We provide a single solution for community and learning that is purpose-built to modernize the experience for associations and professional networks. We have over 300 clients today, and a million professionals using our solution to connect, learn and grow. Visit forj.ai to learn more. **Average Rating:** 4.6/5.0 **Total Reviews:** 80 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 8.9/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.8/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.8/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Forj](https://www.g2.com/sellers/forj) - **Year Founded:** 2020 - **HQ Location:** Milwaukee, WI - **LinkedIn® Page:** https://www.linkedin.com/company/mobilize_io/about/ (6 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 56% Small-Business, 30% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) **Cons:** - Integration Issues (1 reviews) ### 25. [Axero](https://www.g2.com/products/axero/reviews) Axero is an award-winning platform that unites your team and moves work forward. Your people, company updates, documents, projects, communication - all together, and all instantly searchable. Loaded with features like task management, 2-way calendar syncs and integrations. Axero is the leading intranet software that unifies teams and accelerates growth. We’re trusted by hundreds of organizations worldwide who rely on modern internal communication, collaboration, and document management tools to boost productivity and build a culture that employees love. Our market leading digital workplace solution is easy to use, so your entire workforce can efficiently move projects forward and find what they need in one centralized place. Integrate with the tools you use today, connect employees to important information, and have a single source of truth for your entire company. With our intranet platform you can: - Improve internal communications. - Centralize knowledge management. - Accelerate team collaboration. - Unite employees and drive culture. - Empower a thriving company with the best integrations, security, and services. Launch Axero in the cloud or on-premise, and never worry about upkeep. Our easy-to-use tools and flexible customization features require little work from IT, and grows with your company. You also gain access to our excellent support team, who is here for you every step of the way. With Axero, you can engage employees on any device. Whether people are on-the-go or frontline workers, everyone has access to the company intranet. Like walking into the office, signing into Axero instantly connects employees to the content, people, and projects they need to be productive. It’s your intranet, your way—leaving you with an engaged workforce ready to take on the day. We’d love to show you what our digital workplace can do for you. Learn more here: https://axerosolutions.com/ **Average Rating:** 4.3/5.0 **Total Reviews:** 99 **User Satisfaction Scores:** - **Community Feeds & Discussions:** 9.1/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.8/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.9/10 (Category avg: 8.4/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Seller Details:** - **Seller:** [Axero Solutions, LLC](https://www.g2.com/sellers/axero-solutions-llc) - **Company Website:** https://axerosolutions.com - **Year Founded:** 2008 - **HQ Location:** New York, NY - **Twitter:** @AxeroSolutions (418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/217396/ (51 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Mid-Market, 24% Small-Business #### Pros & Cons **Pros:** - Ease of Use (28 reviews) - Customer Support (18 reviews) - Easy Setup (12 reviews) - Features (12 reviews) - Helpful (11 reviews) **Cons:** - Learning Curve (6 reviews) - Missing Features (6 reviews) - Not Intuitive (5 reviews) - Confusion (4 reviews) - Inefficient Searching (4 reviews) ## Parent Category [Marketing Software](https://www.g2.com/categories/marketing) ## Related Categories - [Online Learning Platforms](https://www.g2.com/categories/online-learning-platform) - [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) --- ## Buyer Guide ### What You Should Know About Online Community Management Software ### Online Community Management software buying insights at a glance  [Online community management software](https://www.g2.com/categories/online-community-management) enables organizations to design, govern, and scale owned digital spaces where customers and members interact. As engagement expands beyond simple forums into support deflection, product feedback, education, and advocacy, manual approaches introduce inconsistency and moderation risk. A dedicated community management platform centralizes conversations, content, and governance, allowing teams to operationalize engagement across customer community software and enterprise community platforms rather than treating community as a side project. Based on 500 G2 reviews, buyers most often adopt online community management to improve retention, reduce support load through peer-to-peer answers, and create structured feedback loops with product teams. Overall satisfaction is strong at 4.54/5 stars, with ~92% of reviews rating 4+ stars. Users rate Meets Requirements and Ease of Use highest, while Ease of Setup and Ease of Admin lag, reflecting a category that delivers clear value once properly configured. Likelihood to recommend reinforces that well-run community management becomes a durable growth lever. Pricing is typically subscription-based, with costs driven by the number of admins and members, branding and white-labeling, analytics depth, automation, and security features like SSO. When comparing affordable community management platforms for small business with enterprise community platforms, buyers should factor in not just licensing, but the ongoing operational effort required to moderate, analyze, and continuously evolve the community. ### **Top 5 FAQs from software buyers:** - What’s the best online community management tool for driving ongoing engagement? - Which community management features matter most for moderation at scale? - How do customer community software platforms integrate with help desk and [CRM](https://www.g2.com/categories/crm) tools? - What should I budget for affordable community management platforms for small business vs. enterprise community platforms? - How long does it take to migrate members and content from an existing community? **G2’s top-rated PSA software** includes [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) **,** [Circle](https://www.g2.com/products/circle-so-circle/reviews) **,** [Hivebrite](https://www.g2.com/products/hivebrite/reviews) **and** [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews). ([Source](https://www.g2.com/categories/online-community-management?utf8=%E2%9C%93&order=g2_score)) ### What are the top-reviewed Online Community Management on G2? [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - Number of Reviews: 544 - Satisfaction: 100 - Market Score: 92 - G2 Score: 96 [Circle](https://www.g2.com/products/circle-so-circle/reviews) - Number of Reviews: 217 - Satisfaction: 98 - Market Score: 88 - G2 Score: 93 [Hivebrite](https://www.g2.com/products/hivebrite/reviews) - Number of Reviews: 147 - Satisfaction: 67 - Market Score: 84 - G2 Score: 76 [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) - Number of Reviews: 247 - Satisfaction: 62 - Market Score: 90 - G2 Score: 76 [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) - Number of Reviews: 82 - Satisfaction: 53 - Market Score: 94 - G2 Score: 73 Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores combine review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Online Community Management #### Feedback Pros: What Users Consistently Appreciate - **A personal, constantly improving platform that simplifies community management through automation** - _“__I really appreciate Mighty's personal approach and the easy access to their entire team through the Mighty Community. They are always working to improve the platform, regularly updating it to address user needs and respond to feedback. In just the year that I’ve been using Mighty, I’ve noticed a significant increase in features in a short period of time. As someone who manages our Community full-time, I’ve been able to automate many of my daily tasks, which has freed up my time and energy to focus on more exciting, larger projects and initiatives for our members.” -_ [_Jennifer L._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912229)_, Mighty Networks Review_ - **A visually polished, flexible platform that streamlines workflows and strengthens member engagement** - _“__I really appreciate Circle for its aesthetic appeal and functionality, particularly the directory, which is visually pleasing and user-driven. Circle simplifies our workflow with its ease of use and the ability to communicate effectively within the platform. Its APIs, even through third-party tools like Zapier, facilitate seamless integration with other tools we rely on, such as Eventbrite and Square. I love the flexibility it offers to brand cover images, which allows us to refresh the look of the community space effortlessly and recognize sponsors prominently. I'm excited about the potential for Circle to enhance member engagement and retention, increase member lifetime value and provide sponsors with greater visibility and meaningful connections with our audience. Overall, these features significantly contribute to the attractiveness and utility of Circle for our community management needs.”_ _-_ [_Andrea T._](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12010307)_, Circle Review_ - **Easy onboarding with intuitive navigation keeps members participating** - _“__This tool is ready to use and integrates seamlessly with our website, making it simple to showcase and manage a variety of events. I appreciate its intuitive interface for event registration, as well as its flexible design, which can be customized to suit the specific requirements of each event.” -_ [_Tosh A_](https://www.g2.com/products/webex-events-webinars/reviews/webex-events-webinars-review-12047149)_., Webex Events & Webinars Review_ #### Cons: Where Many Platforms Fall Short - **Frustration with plan limitations, pricing barriers, and time-intensive setup** - _“__I am frustrated by the limitations in the Mighty Networks business plan, which restrict access to certain features unless I upgrade to a more costly Path to Pro plan. As a small business owner, the high cost of this plan makes it difficult to access features that seem essential and standard, like certain automations, which should be available to everyone. Additionally, the initial setup of Mighty Networks, while technically straightforward, is quite time-consuming. They don’t emphasize how much effort goes into setting it up beautifully with features like images, courses, and monthly themes. I wish there was an integrated library or easier access to visual resources to streamline this process.”_ _-_ [_Julia H._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912213)_, Mighty Networks Review_ - **Powerful capabilities with an initial learning curve** - _“__It’s a powerful platform, but it can feel complex at first — the setup and customization take time, and some features require a learning curve to use effectively.” -_ [_Jamie V._](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-11774291)_, Hivebrite Review_ - **Limited advanced features and customization depth** - _“__One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use.” -_ [_Giorgos V._](https://www.g2.com/products/gainsight-customer-communities/reviews/gainsight-customer-communities-review-10966287)_,_ _Gainsight Customer Communities Review_ ### My Expert Takeaway on Online Community Management Software Based on G2 reviews, online community management delivers the most durable value when organizations treat community as an operating discipline rather than a content or engagement tactic. High-performing teams establish structure early, clearly defining member roles, designated spaces or groups, moderation rules, and a lightweight taxonomy, which reduces friction later as engagement scales. Teams that see the strongest outcomes strike a balance between engagement flexibility and operational control. While rich interaction features matter, long-term adoption depends on whether community managers can run the platform without excessive manual effort. The most effective implementations tightly integrate online community management with adjacent workflows, support deflection and escalation, marketing-led advocacy and events, and product feedback and beta programs, so conversations consistently translate into action. For buyers evaluating affordable community management platforms for small businesses versus enterprise community platforms, the real decision point is governance, not just price. Smaller teams often win by prioritizing speed and low administrative overhead, while larger or customer-facing organizations benefit from permissions, SSO, auditability, and reporting that allow customer community software to function as a system of record. The right fit depends on how central the community is to your operating model and the level of complexity you need to manage as it grows. ### Online Community Management Software FAQs #### What is online community management? Online community management is the practice of creating and maintaining a digital space where members interact, ask questions, share knowledge, attend events, and provide feedback. It includes moderation, content programming, member onboarding, analytics, and governance. In software terms, it often means using a platform to centralize discussions, member profiles, resources, and engagement workflows, allowing the community to scale reliably. #### How to manage online communities? Start with structure (spaces, rules, roles), then establish recurring rhythms (welcome flows, weekly prompts, events, and support patterns). Set clear moderation policies and escalation paths. Track participation metrics (active members, posts, response time, unanswered questions) and adjust programming based on what actually drives return visits. The most effective teams connect the community to support, product, and marketing workflows. #### What is the purpose of an online community? The purpose is to establish an ongoing, owned relationship with your customers, members, or employees. Communities reduce support load through peer-to-peer answers, increase retention by building belonging, and generate product insights through continuous feedback. For many organizations, they also become an advocacy and education channel—helping users learn faster, connect with peers, and stay engaged beyond individual transactions. #### What are the key features of community management software? Core features typically include discussion spaces, member profiles and directories, role-based permissions, moderation tools, notifications, analytics, and content management (posts, resources, announcements). Many platforms add events, courses, direct messaging, and integrations with [CRM](https://www.g2.com/categories/crm)/help desk tools. For larger orgs, SSO, advanced governance controls, and deeper reporting become critical to scale safely and consistently. #### What are the benefits of adopting community management software? The biggest benefits are scalable engagement and operational efficiency. You get one place to host discussions, organize content, and manage members, reducing fragmentation across email and social channels. Many teams also see support deflection, faster response times, stronger loyalty, and better product feedback. Over time, a well-run community becomes a compounding asset that lowers acquisition costs and improves retention. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..) 2. [G2 Market Presence Score Overview](https://www.g2.com/reports) Researched By: [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) **Last updated on: January 9, 2026**