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SearchUnify Community Helper Reviews & Product Details

SearchUnify Community Helper Overview

What is SearchUnify Community Helper?

Community Helper is designed to enhance your community's experience with round-the-clock auto-responses, thoughtful sentiment-adaptive replies, and efficient management of new discussions. It identifies and merges duplicate threads, provides consistent responses, and redirects unanswered questions to relevant experts. Acting as an intelligent moderator, Community Helper tags and categorizes posts, enabling easy navigation and quick access to information. It adds a personal touch to every interaction through advanced sentiment analysis and smartly routes discussions to community champions, ensuring that every issue gets the attention it deserves.

SearchUnify Community Helper Details
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Product Description

Community Helper is designed to enhance your community's experience with round-the-clock auto-responses, thoughtful sentiment-adaptive replies, and efficient management of new discussions. It identifies and merges duplicate threads, provides consistent responses, and redirects unanswered questions to relevant experts. Acting as an intelligent moderator, Community Helper tags and categorizes posts, enabling easy navigation and quick access to information. It adds a personal touch to every interaction through advanced sentiment analysis and smartly routes discussions to community champions, ensuring that every issue gets the attention it deserves.


Seller Details
Year Founded
2008
HQ Location
Mountain View, California
Twitter
@SearchUnify
269 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Description

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine.The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant, Agent Helper, Knowbler, and Community Helper.

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1 SearchUnify Community Helper Reviews

5.0 out of 5
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1 SearchUnify Community Helper Reviews
5.0 out of 5
1 SearchUnify Community Helper Reviews
5.0 out of 5
G2 reviews are authentic and verified.
CZ
Technical Content Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
Incentivized Review
Products used within SearchUnify: SearchUnify GPTTM, SearchUnify Community Helper
What do you like best about SearchUnify?

The entire team at SearchUnify is extremely open to new ideas and very responsive to our business needs. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify?

I can't think of anything I dislike about SearchUnify. Review collected by and hosted on G2.com.

What problems is SearchUnify solving and how is that benefiting you?

SearchUnify allows us to provide a federated search experience for our customers and internal suppor teams. Self-Service for our customers means lower case volume for our support team and an avenune for our customers to get answers easily and quickly. In addition, we have started using SUGPT and Knowbler. These components make our team more efficient, reducing time to solve cases and create valuable knowledge from current requests. Review collected by and hosted on G2.com.

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