The ease of it all. Simplicity at its best, with every functionality and search criteria I could imagine.

I use ContractWorks to track licenses. We have a number of licenses in each state, each has different requirements, renewal timeframes, costs and other data associated with it. I can store the actual license certificate in ContractWorks and tag it with all the relevant data. I love the feature to get notifications to my email at a defined period before a certain date - I use this to get notified of upcoming expiration dates 90 days before they expire. This means I don't have to constantly log in to check what's coming but can see it in my email. The reporting feature is also great as I can see all the licenses along with whichever tags I would like to report on - in one list - I use this to see what is expiring soon, whether a renewal has been applied for and whether the renewal was accepted. I was using spreadsheets and DropBox before and the fact I can store the data and documents in one place, and report on them and have that appear in my inbox makes life so much easier.

The software is very straightforward and easy to use. It can also be very easily customized to fit various industries and departments. Due to the ability to customize, each user is able to capture any contract information s/he will want to highlight and be able to report on.