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Mitel Networks

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443 reviews
  • 8 profiles
  • 8 categories
Average star rating
3.9
Serving customers since
1972

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MiVoice Connect

62 reviews

MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems.

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Mitel

234 reviews

Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

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MiVoice Business

77 reviews

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

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MiVoice Connect

62 reviews

MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems.

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Mitel MiCollab

33 reviews

Mitel MiCollab solution combines collaboration, mobility and messaging into a single solution that empowers people to collaborate more easily

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MiCloud Flex

30 reviews

Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud.

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Mitel MiContact Center Business

3 reviews

Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center.

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MiVoice Office 400

3 reviews

The MiVoice Office 400 opens the full performance spectrum of modern business communications, meeting professional communications requirements by being highly responsive to innovations and new ways of working. The solution is designed for the small and medium segments, offering strong UCC, contact center and mobility functionality, as well as a broad phone portfolio, all completely integrated with the call manager.

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Mitel Revolution

1 review

Mitel Mass Notification enables faster delivery and acknowledgment of vital information across a wide range of channels and devices. From crisis communications to routine day-to-day activities such as billing notices, employee communications and announcements, Mitel Mass Notification enables staff to easily and quickly send multi-modal messages in real-time.

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Star Rating

201
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16

Mitel Networks Reviews

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Profile Name
Star Rating
201
154
55
17
16
Dayo O.
DO
Dayo O.
Researcher | Data Analyst | Econometrist
04/14/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review
Verified User in Construction
UC
Verified User in Construction
01/27/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great communication software

Mitel helps me connect with co workers in real time and increases synergy
DP
Diego P.
01/16/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great for Global Calls, But Could Be More Reliable

I like that Mitel MiCollab connects to multiple countries, which is crucial for our international company as we sell to students across all continents. I also found the initial setup really easy.

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HQ Location:
Kanata, Ontario

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@Mitel

What is Mitel Networks?

Mitel Networks Corporation is a global provider of business communications and collaboration software and services. Its offerings include a range of unified communications solutions, which encompass voice, video, and messaging services and solutions that are scalable to fit the needs of all business types, from small businesses to large enterprises. With a focus on innovation and customer satisfaction, Mitel delivers advanced, integrated solutions that allow businesses to connect and collaborate more effectively, increase productivity, and enhance their operational efficiency. Mitel's extensive portfolio includes products for contact center solutions, cloud communications, and collaboration tools, all designed to offer reliability and help businesses to manage their communications infrastructure seamlessly.

Details

Year Founded
1972