# MiVoice Business Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.0/5.0 **Total Reviews:** 77 ## About MiVoice Business The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe. ## MiVoice Business Reviews ### 1. It's full solution **Rating:** 3.5/5.0 stars **Reviewed by:** Abdulrahman A. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2022 **What do you like best about MiVoice Business?** No appliances , fast installation, good price , no space required, save power and more stability **What do you dislike about MiVoice Business?** Required licenses alots , reposne low and need more tunning to be easier for users **Recommendations to others considering MiVoice Business:** My busines laptop , notebook and iPad **What problems is MiVoice Business solving and how is that benefiting you?** Connect with branches out of city , which solved after changing ISP with other faster and cheaper ### 2. Mitel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about MiVoice Business?** The features that are software based making the system very flexible for teleworking **What do you dislike about MiVoice Business?** Nothing disliked, it's a new and enhanced system **What problems is MiVoice Business solving and how is that benefiting you?** It can handle a very high number of incoming calls and its IM feature make communication between the company employees more flexible and reliable ### 3. Excellent communication platform for businesses! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about MiVoice Business?** MiVoice Business is one of the best available communication platforms. It is easy to install and a user friendly software. It provides best calling and messaging services. The quality of audio is high. It has many other features like Bluetooth pairing, USB, Screensaver etc. **What do you dislike about MiVoice Business?** Honestly, I have not directly used the software. But I have seen my friend using it and I liked the software very much. But the only thing to dislike is its cost. **What problems is MiVoice Business solving and how is that benefiting you?** It is really helpful in getting in touch with our connections with a single click. It is quick access to just send a small chat or to ask updates from colleagues on the ongoing project. ### 4. An all-rounder communication platform for your businesses of all kinds. **Rating:** 4.5/5.0 stars **Reviewed by:** Danna B. | Clinical Sales Specialist **Reviewed Date:** September 21, 2019 **What do you like best about MiVoice Business?** MiVoice business is very simple to install. It provides built in team collaboration facilities to its users. It also has a great mobile application for its users. Its contact search shows options and makes your tasks much simpler. It provides different views within the dashboard. Admins can easily toggle between the two to perform all the needed tasks. It is highly reliable service which allows you to view your call log remotely using the mobile app and transfer the calls as well. **What do you dislike about MiVoice Business?** MiVoice is not very economical especially for small sized businesses and startups. It requires you to configure the setup on your own. It offers different pricing models to suit you but none of them is economical enough for small sizes businesses. Its customer support is not very robust and efficient either. The company does not provide efficient technical support either once you’re done with purchasing and installing the product. **Recommendations to others considering MiVoice Business:** It is also a very user friendly tool. **What problems is MiVoice Business solving and how is that benefiting you?** MiVoice is a robust traditional phone solution that offers comprehensive contact center services. The system is available in the cloud, as an on-premises system or as a hybrid that combines the two. There are multiple service plans that give businesses the flexibility to ensure each employee has the features and tools they need to best support their job responsibilities. It is also a very user friendly tool. ### 5. A communication platforms suitable for businesses of all sizes. **Rating:** 4.5/5.0 stars **Reviewed by:** Angelina J. | Manager of U.S. Customer Experience , Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2019 **What do you like best about MiVoice Business?** MiVoice business is very user friendly and does not require any special equipment to be installed. It offers an uptime of between 99.97 and 100 percent. If the uptime drops below 99.99 percent, customers are eligible for credits on future bills. It offers a comprehensive set of tools for calling, collaborating and mobility administration. It also has contact center features and tools that make it an amazing option for many companies.Its very easy to use. **What do you dislike about MiVoice Business?** MiVoice Business may end up giving you constant programming, hearing, sound and equipment issues. it is not at all an economical option for most small sized companies. Its customer service is not very robust in solving your problems either. Its dashboard may seem really messy and over whelming to its users. MiVoice doesn’t provide any online training or tutorials either to help their customers either. **Recommendations to others considering MiVoice Business:** This helps in identifying and resolving the problem before it can affect the clients. **What problems is MiVoice Business solving and how is that benefiting you?** MiVoice Business is packed of amazing features. It offers several performance analytics tools as well that constantly keep a check on the performance of the system. The tools provide thorough monitoring and analysis of your systems and can detect when a voice quality problem is occurring. Thus this helps in identifying and resolving the problem before it can affect the clients. ### 6. The communication platform for collaboration and business phone system. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole M. | Senior IT Recruiter, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about MiVoice Business?** Mivoice business provides best messaging, calls and other mobility services for collaborating for organisation and it is user friendly. It helps in collaborating with other applications as well. It never misses a single call from customer. It is flexible for all time mode either day or night. It is flexible to deploy. It provides single platform for all solutions. It provides one touch Bluetooth paring and perfect integration with our mobile devices. It provides high quality HD audio , voicemails and meet me conferencing. **What do you dislike about MiVoice Business?** Mivoice business software does not provide you multiple logins from different devices at a time like other software. Takes a lot of time in setting up for your features. The more features you need the more time will be consumed while setting up things for first time. **Recommendations to others considering MiVoice Business:** It provides single platform for all solutions. It provides one touch Bluetooth paring and perfect integration with our mobile devices. **What problems is MiVoice Business solving and how is that benefiting you?** Mivoice business features help you in enhancement for customer relationships by chats , calls and emails . It is profitable for business to meet their needs in a single site. It provides flexible deployment because does not need many multiple appliances to support. It supports both large and small enterprises. It supports cloud based deployment as well. It is very easy to use and for transferring calls from mobile devices by only single log in and log out. ### 7. An all inclusive communication experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2019 **What do you like best about MiVoice Business?** When a company decides to look for a good software that can link together all communications and still be user friendly, Micollab is the one to choose. Seeing who is calling your phone on your screen and right clicking the contact to be able to call is so easy. **What do you dislike about MiVoice Business?** I would definitely recommend more options to filter the contact you have. Not only alphabetical, but by Last Online or most interacted with. Also, to create archives for the chat history. **Recommendations to others considering MiVoice Business:** It is an all inclusive, chat, call tracking and phone integration. **What problems is MiVoice Business solving and how is that benefiting you?** It is time saving to look for a phone number who called you or a piece of information in a chat history. You don't have to keep the windows open to know the info will still be there. ### 8. Encouraging business phone system. **Rating:** 4.5/5.0 stars **Reviewed by:** Alondra J. | Software Quality Assurance Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about MiVoice Business?** MIVoice business is a cover-all and a flexible solution for the better business communication. It has the compatibility with the featured IP phones. Bluetooth, USB port, Screen saver and many more features are available in it. It can be managed by web. Mi-voice has dynamic extension. It Encouraging business phone system. **What do you dislike about MiVoice Business?** MIVoice business do not have a hand shaking business Bureau license. Its plans are costly. Sometimes its ACD and contact center agents are not logged in as ACD’s. It finds the needs of integral companies rather than one area. **Recommendations to others considering MiVoice Business:** MIVoice business is the platform for success and it enhance the customer experience. **What problems is MiVoice Business solving and how is that benefiting you?** MIVoice business is the platform for success and it enhance the customer experience.It is totally integrated UC suite. ### 9. Mitel MiVoice offers a scope of unified communications stages intended for independent companies. **Rating:** 4.0/5.0 stars **Reviewed by:** Anna J. | Software Architect, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about MiVoice Business?** The UC frameworks' usability. It's so natural to utilize the telephone or get data, just from the PC screen. One scarcely ever get the telephone handset by any chance. **What do you dislike about MiVoice Business?** The yearly expenses for help and upkeep are higher. It likewise will in general get numerous status change pop ups, notwithstanding when my status has not changed, so the consistent pop ups will in general be an issue some of the time also. **What problems is MiVoice Business solving and how is that benefiting you?** It is well configured with the PC that one barely has to use the handset. Other than this, it is easy to use and very customer friendly. ### 10. interesting concept -- rarely use it **Rating:** 2.0/5.0 stars **Reviewed by:** Sammy F. | Burt’s Bees Innovation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about MiVoice Business?** This seems like a good way to set a status and IM people within an organization. **What do you dislike about MiVoice Business?** Overall this system was kind of intimidating to set-up so I just don't use it. I'd much prefer to just use slack. **What problems is MiVoice Business solving and how is that benefiting you?** Setting statuses / away messages / and internal / external coms ### 11. Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2019 **What do you like best about MiVoice Business?** It’s user friendly, chats go through right away. **What do you dislike about MiVoice Business?** I have not came across any cons using MiCollab as of yet. I can only use it at work. **What problems is MiVoice Business solving and how is that benefiting you?** When I need help with work it’s easily accessible to just chat with a co worker and ask a few questions instead of searching all over the office. ### 12. mivoice business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2019 **What do you like best about MiVoice Business?** easy to manage and take care of server, when we have issues, it's easy to find what the solution is **What do you dislike about MiVoice Business?** support hard to get in touch with when you really need them **Recommendations to others considering MiVoice Business:** get better support **What problems is MiVoice Business solving and how is that benefiting you?** VOIP phone system ### 13. Good service for the price, but not perfect quality **Rating:** 3.5/5.0 stars **Reviewed by:** Tom Y. | Tom Young, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2019 **What do you like best about MiVoice Business?** MiCollab makes it easy to see who called, gather messages, and communicate with people I know that use MiCollab as well as those that do not. **What do you dislike about MiVoice Business?** The quality of the call is sometimes lackluster, and sometimes figuring out the privacy parts of the product take time. **Recommendations to others considering MiVoice Business:** Make sure you actually need it and that you've considered the more expensive and less expensive options. **What problems is MiVoice Business solving and how is that benefiting you?** The product is used for tracking communication with clients and colleagues. ### 14. MiCollab audio web video **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about MiVoice Business?** Love how easy it is to manage and maintain the system, lots of flexibility **What do you dislike about MiVoice Business?** Support is lacking when we need it sometimes, always wants to charge for changes **Recommendations to others considering MiVoice Business:** Get third party support if possible **What problems is MiVoice Business solving and how is that benefiting you?** Communications, UCA between users ### 15. Multi point audio conference or audio chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about MiVoice Business?** Clear audio quality. Web based collaboration tool and it is very easy to connect via audio with internal partners (directory is clear). One could also use features such as uploading files or recording conversation. Also useful that I can see online status of all my contacts in directory. **What do you dislike about MiVoice Business?** Calling external stakeholders is more challenging if the other party does not use the software. I find this most effective tool amongst colleagues who have easy access to micollab **Recommendations to others considering MiVoice Business:** Extremely convenient for big businesses to have as audio features can be used among multiple users at once. Collaboration starts with communication **What problems is MiVoice Business solving and how is that benefiting you?** Allows smooth and convenient conversation and collaboration with colleagues. Also can upload and download files or record conversation too ### 16. Simple But Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jason H. | Administrative Assistant, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about MiVoice Business?** Ease of access and simple navigation make it easy to find and interact with the person or people I need. **What do you dislike about MiVoice Business?** With staff turnover the contact details can easily become out of date and confusing as users do not update their own info. **Recommendations to others considering MiVoice Business:** It's a simple way to achieve basic functionality in a more user friendly way than a simple contact list on Google or a similar platform. **What problems is MiVoice Business solving and how is that benefiting you?** Coworkers are more able to collaborate and share knowledge between departments to coordinate efforts for events and day-to-day emergencies that may arise. ### 17. MiContact Center **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2019 **What do you like best about MiVoice Business?** Let’s us run reports on our member service reps and see how they are doing on the phone **What do you dislike about MiVoice Business?** Support sometimes an issue getting in touch with when you need to. **Recommendations to others considering MiVoice Business:** Get support **What problems is MiVoice Business solving and how is that benefiting you?** Running reports on phone useage in queues ### 18. Much more robust program than I realized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about MiVoice Business?** Mitel can do so much more than just manage my phone. I'm very impressed by its functionality **What do you dislike about MiVoice Business?** I need it to talk to me and remind me more. I need intergration with outlook to be a bit more seamless **Recommendations to others considering MiVoice Business:** I just am much more impressed with this product than I thought i would be. **What problems is MiVoice Business solving and how is that benefiting you?** Web training,, being in touch with other staff members, being able to have my office phone ring to my cell without issue ### 19. Micontact center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about MiVoice Business?** Able to get reports on users on how they do their calls throughout the day **What do you dislike about MiVoice Business?** Support sometimes takes awhile to get in touch with **Recommendations to others considering MiVoice Business:** Get good support **What problems is MiVoice Business solving and how is that benefiting you?** Reports for phone queues ### 20. Hesitant at first, now happy we switched **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about MiVoice Business?** So far I've used only for web/video conferencing. I like that after starting the session, as the host you immediately have access to a log of those people that have signed onto the web portion and those who have called in to the audio portion. I find it to be very user friendly and it's easy to have private chats within the session, and to share your desktop. I also like that it's easy to integrate with Outlook and I can create both the web conferencing session and the outlook invite in one. **What do you dislike about MiVoice Business?** Only thing that hasn't worked well for us is the use of the software whiled logged onto VPN. However, I still don't know if this is an internal issue within our network, or just something that happens when using this software. **Recommendations to others considering MiVoice Business:** Definitely give it a try. From my perspective this feels more up to date and less clunky than our previous software. **What problems is MiVoice Business solving and how is that benefiting you?** We have MiCollab for phone, and we were also paying for separate software for Web/video conferencing. That other software worked ok, but definitely left a lot to be desired. At some point we discovered that the account we already had with MiCollab also came with web/video conferencing, and we are now saving money thanks to MiCollab! ### 21. Great phone system for multiple office environment... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2018 **What do you like best about MiVoice Business?** I like that the Mitel Micollab allows us to do so many things. We can set up recurring or individual conference calls, we can use the chat (instant messanger) function, or we have regular VOIP phone service. It works great and is easy to use. I did not do the IT portion of the setup, but I am the person who sets up the phones and systems for new users, and the setup is simple - just plug it in!! User instructions are quite easy for staff to follow when it comes to voicemail, messaging, etc. and the actual hard copy guide has step by step instructions you can just pass on. **What do you dislike about MiVoice Business?** The three way calling feature is a little difficult, so to combat that we use the conference call setup, and that way it allows for others to join as needed with the conference code. **Recommendations to others considering MiVoice Business:** I recommend this software for anyone with multiple offices that want streamlined uninterrupted communication services - from VOIP to chat to conference calls. **What problems is MiVoice Business solving and how is that benefiting you?** We are able to collaborate without moving from our space. The chat/instant messenger function is especially awesome because you can transfer files through it, set up calls, record, etc. ### 22. Complex and Poor Customer Support **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about MiVoice Business?** The softphone app is a very handy feature as I spend a lot of time away from my desk. **What do you dislike about MiVoice Business?** This is the most complicated phone system that could possibly exist. The phones themselves are very complicated to set up and use plus the online portal is essentially useless you also pay for tech support. It has taken over a month for them to simply help me monify our call tree and add on-hold music with a message. The on-hold music still has not been implimented. **Recommendations to others considering MiVoice Business:** My advice is to use a different service altogether. Don't waste your time and energy being frustrated with Mitel. **What problems is MiVoice Business solving and how is that benefiting you?** It is supposed to be a simple call tree phone system that can be managed in-house however that is very much not the case and our company has not benefited from using it. ### 23. MiCollab **Rating:** 5.0/5.0 stars **Reviewed by:** Mic S. | Carrier Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2018 **What do you like best about MiVoice Business?** I love that you can quick dial by highlighting a number and pushing a button. Makes life so easy! **What do you dislike about MiVoice Business?** Not much to dislike. Its actually a very smooth tool for us to use. **What problems is MiVoice Business solving and how is that benefiting you?** Solving the ability to reach teammates quickly by simply typing in their names. It makes it easier to get a hold of them so we don't have to memorize everyone's extensions. ### 24. Useful phone/web based system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about MiVoice Business?** I like that I can use the service across multiple platforms. It allows flexibility in an ever-changing environment. I can use the service on my cell phone, computer and landline handset. **What do you dislike about MiVoice Business?** There are a few hiccups in the system that I have run into when trying to communicate with others within my organization. Mitel has a little ways to go when it comes to seamless communication. **Recommendations to others considering MiVoice Business:** I think this system is a beneficial step towards streamlinging communication, especially when working remotely. **What problems is MiVoice Business solving and how is that benefiting you?** This system has helped tremendously with working remotely. If I need to be out of the office, this system helps to solve problems that used to arise with our old system. I am able to stay in touch with the office and not miss important calls/messages. ### 25. Beginner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about MiVoice Business?** I enjoy being able to see my missed, incoming, and outgoing calls. **What do you dislike about MiVoice Business?** I am unable to chat. It says I'm offline. They had someone come look at it and it still does not work. **What problems is MiVoice Business solving and how is that benefiting you?** I able to keep track of who's calling me and who I need to call back. ### 26. Best quality support which I have ever received !! **Rating:** 5.0/5.0 stars **Reviewed by:** Tirthak P. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2018 **What do you like best about MiVoice Business?** Mi support is a quality team which help user and customer to do their best with their products. If they feel any difficulty ... They can contact anytime ... 24/7 without any hesitation... Mi is good for its product as well as best support for its product too. So from my side justo ahead for it. This is the company which will never avoid or ignopre you. They will be with you untill your problem is not sorted out. Best of luck !! **What do you dislike about MiVoice Business?** Actually there is a small dislike. If Mi can help 24 /7 email support they should start chat support so that any urgent customer can get help easily. Otherwise the services are best ... No other losing of hating... I love them .. !! **Recommendations to others considering MiVoice Business:** Yes I will recommend it to the fullest to each and every Mi user .. Mi contact support will not let you down .. you will feel higher and higher with it. So from my side go head with the best experience .. ;) **What problems is MiVoice Business solving and how is that benefiting you?** We at our company uses Mi as our main product. Everybody uses Mi and get access to Mi help centre with vet ease. Benefits are a lot to say but better if we personally explore them with a great love and dedication. ... If you are not aware hoy to access you can just search it on Google and first result will redirect ot Mi contact centre. ### 27. Definitley something that can be used when needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about MiVoice Business?** Mitel is great for something things, and we use it in many different ways. I like the audio portion best as it’s simple and gets the job done in quick communication. **What do you dislike about MiVoice Business?** Technology always has its glitches which is frustrating. Sometimes it won’t always connect from those instances but overall we are normally able to correct it. **Recommendations to others considering MiVoice Business:** I think its important in any technology application to always keep abreast troubleshooting for glitches. In a communication world things need to be able to be streamlined without fault which can definitely be hard as things well.. glitch. **What problems is MiVoice Business solving and how is that benefiting you?** We use this to communicate with other companies, vendors, even families. Technology has come a long way and has made communication easier. ### 28. Essential workplace tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about MiVoice Business?** Easy to use office chat and audio for our office- 100 staff, share files and texts as well **What do you dislike about MiVoice Business?** Sharing links, call history and the interface- not great **Recommendations to others considering MiVoice Business:** It is easy to use - instant file transfer- images, text, links. Not very creative interface but works smoothly **What problems is MiVoice Business solving and how is that benefiting you?** Internal communication ### 29. 24/7 support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about MiVoice Business?** I like that I know when I call the contact support center I will always speak to a person. I get he help that I need to get back to work. **What do you dislike about MiVoice Business?** The startup of it. I does take a while to log me in when I start my computer in the morning. Also sometimes I am unable t log in at all so it leads me to call support for help **Recommendations to others considering MiVoice Business:** I recommend it for a large company, but not for personal consumer use. Don't get me wrong its great, but with the support from a large company your better off using it through them than on your own. **What problems is MiVoice Business solving and how is that benefiting you?** just giving support the issues that we have and for them to better help trouble shoot it. I have realized once I do get get help, the issue is resolved. but it shouldn't have to be like that. ### 30. Mitel MiCollab is a great communication program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about MiVoice Business?** I like that I can stay in touch with coworkers from all over the country in real time without having to pick up the phone, or use Mitel to contact them via phone without memorizing extensions or keeping an extensive phonebook. **What do you dislike about MiVoice Business?** nothing. I think it's a good program and am happy. **Recommendations to others considering MiVoice Business:** Get it. It's a great IM tool. **What problems is MiVoice Business solving and how is that benefiting you?** I use it for communication between offices and between companies. ### 31. Easy to use, but can be cumbersome to set up! **Rating:** 4.0/5.0 stars **Reviewed by:** Erik J. | Director of Sales and Operations, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2017 **What do you like best about MiVoice Business?** Call handling features allows you to push and configure where you want your extension or DID directed to very easily. Creation of new statuses for quick changing of call routing helps a lot! Once set up it is easy to use but can be frustrating when you get a new phone or if your phone crashes. **What do you dislike about MiVoice Business?** Cell phone app - it does not push the instant messages as well as it should. It would be nice to see the instant messages that are on the computer also appear on the phone app. Even when switching the desktop app to send to mobile - they still don't appear on the mobile app. If you don't have the mobile app open it wont ring through the mobile app. The mobile app still needs a lot of addressing. Also - would be nice if the desktop app allowed faxing and sms texting through it, competitors have had this for years unless its our org that does not have it yet. Also the set up of the mobile app is not user friendly at all - if you get a new phone or have to do a hard reset on your phone you have to go through an entire process to get it re-deployed on your phone. It can literally take days to get this done. Would be nice if you could just login using your credentials like every other phone software out there! **What problems is MiVoice Business solving and how is that benefiting you?** We provide management services to other companies so being able to tenant the softphones has solved a big problem for us. We were having to purchase hard phones for every user when most just needed the app on the phone or desktop for call center type of work. ### 32. Mitel MiCollab **Rating:** 3.0/5.0 stars **Reviewed by:** Amir K. | Chief of Staff, Market Research, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about MiVoice Business?** The software is basic, easy for end users, and easy to administer. **What do you dislike about MiVoice Business?** The basic nature of the software does not allow for more advanced features. The App needs significant improvement. **Recommendations to others considering MiVoice Business:** This is great if you need a basic tool paired with your Mitel telephony setup. If you are looking for something more robust, consider join.me or ZOOM. **What problems is MiVoice Business solving and how is that benefiting you?** We need a seamless, cross-company collaborative tool that can be used both internally and externally. ### 33. Mitel MiCollab **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about MiVoice Business?** Ease of use to make internal phone calls. Caller ID available. **What do you dislike about MiVoice Business?** Did not satisfy needs to written internal communication. Customization and reach were not there either. **Recommendations to others considering MiVoice Business:** Review what kind of communication you need it for. If you need to be able to add attachments, gifs, or emojis to messaging, then it is not as flexible as other programs. Good for easy phone communication, however. **What problems is MiVoice Business solving and how is that benefiting you?** Internal communications. ### 34. Decent for chatting and making phone calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about MiVoice Business?** I have used MiCollab for chatting and making phone calls, but it really lacks in user customization as far as font choice, window color, etc, go. Paired with Mitel phones, checking missed calls and voicemails is pretty easy, and the directory list makes it easy to call anyone in the company without having to look up their extension. **What do you dislike about MiVoice Business?** Older versions generally didn't want to play nice with Windows updates, so in order to have MiCollab work, we needed to stop a lot of Windows updates from rolling out. That seems to have been fixed in 7.2, and we haven't had an issue with Microsoft's CUs for Windows 7 or 10 interfering with MiCollab operation yet. **Recommendations to others considering MiVoice Business:** The real-time access to everyone in the organization regardless of location will help make everyone's days more efficient! Mitel MiCollab Client is the perfect addition to all MiVoice phones. If you're looking for an advanced Unified Communications solution Mitel's MiCollab Client will get you there. The client works great on your PC, MAC, or smart device! **What problems is MiVoice Business solving and how is that benefiting you?** One of my favorite features is Exchange calendar integration that shows everyone else on MiCollab when my next appointment is so they know when not to call. I would like to see more customization options, though, so that MiCollab would work better with inverted or high-contrast color schemes. ### 35. Useful to set up. Constantly having to change though **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about MiVoice Business?** It is quick and easy to set up a call for the future **What do you dislike about MiVoice Business?** It’s more difficult to set up a call immediately. **What problems is MiVoice Business solving and how is that benefiting you?** Hosting conference calls. Helpful to have as many folks as we want join the call ### 36. The solution is good, the support is not **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about MiVoice Business?** This setup is relatively easy to use to organise meetings etc and the picture/voice quality is pretty good too. **What do you dislike about MiVoice Business?** When it breaks for unknown reasons it can be rather difficult to work out what the problem is and how to resolve it. **Recommendations to others considering MiVoice Business:** Cheaper products available that are also easy to administrate. **What problems is MiVoice Business solving and how is that benefiting you?** It allows us to call/video chat between sites stopping people from having to travel long distances to meet. ### 37. Great communications software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about MiVoice Business?** I like the ease of answering and making calls. I like the abiliy to interface with my cell phone. I like that voicemails are emailed to you. **What do you dislike about MiVoice Business?** I really can't think of anything that I don't like about MiCollab. **Recommendations to others considering MiVoice Business:** It is one of the easiest phone systems and software I have ever used. There are so many uses and shortcuts that make the phone system really great. **What problems is MiVoice Business solving and how is that benefiting you?** The ability to receive and make calls on my cell phone that appear to be coming the office. The ability to take may office phone with me on my cell phone. ### 38. Easy to use and understand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about MiVoice Business?** Use on mobile devices and ability to conference in multiple people **What do you dislike about MiVoice Business?** Having to add people as they join the company **What problems is MiVoice Business solving and how is that benefiting you?** Working remote. ### 39. Okay to use internally; difficult for external use **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about MiVoice Business?** Centralizes calling, IMing and conference calling **What do you dislike about MiVoice Business?** Extremely buggy and temperamental. Very difficult to use with clients. **What problems is MiVoice Business solving and how is that benefiting you?** Call functionality. ### 40. Using Micollab **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2018 **What do you like best about MiVoice Business?** - Video quality is great -great for training -listening/accessing voicemails from you computer -transfer calls from computer than from phone **What do you dislike about MiVoice Business?** - connection gets lost often which can be frustrating - depending on the browser can become difficult to upload and connect **Recommendations to others considering MiVoice Business:** I would just suggest fixing the issues with connection, it would save a lot of time and frustration if it was not always timing out. **What problems is MiVoice Business solving and how is that benefiting you?** We are able to go live training now and answer follow up questions and provide reference material all in one swoop rather than leaving a long paper trail. ### 41. More complicated than it needs to be. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about MiVoice Business?** I like the ability to see if coworkers are on the phone or available, this helps me to save time when I am paging them for a call. **What do you dislike about MiVoice Business?** I am unable to chat with most of my contacts. **What problems is MiVoice Business solving and how is that benefiting you?** Routing incoming calls. The pop-up window is nice when calls come in. ### 42. Easy communication tool for business with multiple locations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2018 **What do you like best about MiVoice Business?** I love the mitel chat feature. We use it frequently while on the line with a customer that may have talked to another agent. I also enjoy the ability to transfer, swap and connect calls using my desktop. We also utilize the note feature to keep track of who is in or out of the office which is great when a customer is requesting a specific agent. **What do you dislike about MiVoice Business?** We have outages quite often. There have been many instances of our history being blank for days at a time (not showing previous callers) we often need to look back at the caller list to retrieve phone numbers and time of call and it can be frustrating to open the tab to find calls from last week and nothing recent. **What problems is MiVoice Business solving and how is that benefiting you?** Fast efficient communication that allows us to keep up with other agents at satellite location. ### 43. Micollab Video Confrencing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about MiVoice Business?** Ease of use and set up , compare to other products. **What do you dislike about MiVoice Business?** Sharing files sometime take more time to display **Recommendations to others considering MiVoice Business:** yes can definately consider Micollab , great to collaborate if you use other mitel products too **What problems is MiVoice Business solving and how is that benefiting you?** we use this for some of our customer calls for collaboration and meetings ### 44. Nice experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about MiVoice Business?** The conference calling abilities and ability to have an assigned call in number and code for anytime use. **What do you dislike about MiVoice Business?** So far I do not have any complaints. There is still a bit of a learning curve and some things are obviously different than our previous phone system. **What problems is MiVoice Business solving and how is that benefiting you?** No longer having to have an additional service provider for conference calling. ### 45. Web conferencing with very basic functionality **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about MiVoice Business?** The integration with Outlook works pretty well. It is easy to set up a meeting. **What do you dislike about MiVoice Business?** Not being able to extend a meeting - when the meeting time is up, the system just ends the meeting. Also, not being able to call into the meeting using my computer. **Recommendations to others considering MiVoice Business:** Look at an industry standard tool like GoToMeeting and replicate their core features. **What problems is MiVoice Business solving and how is that benefiting you?** General web conferencing with customers and vendors to exchange information. ### 46. Has worked well for us with minimal issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan B. | IT Support Specialist, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2017 **What do you like best about MiVoice Business?** The best thing so far about Mitel is the solid connection. The last system we used had a lot of issues with audio quality and mis-routing. We have not had these issues at all with Mitel. **What do you dislike about MiVoice Business?** Not much to complain about. Solid platform and very easy make changes as an administrator. **Recommendations to others considering MiVoice Business:** Works great for us! Strongly recommend taking a look at Mitel as a solution. **What problems is MiVoice Business solving and how is that benefiting you?** We're connecting people. Great quality and a lot of features built in to make it easy to customize and or make changes as an administrator. ### 47. MiCollab **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2018 **What do you like best about MiVoice Business?** I love the IM feature the best. It is such a great way to communicate with my colleagues. **What do you dislike about MiVoice Business?** There is nothing I dislike. It’s awesome!!! **What problems is MiVoice Business solving and how is that benefiting you?** Customer questions and concerns from colleagues who have better insight on certain topics quickly and easily. ### 48. Simpler version of Lync **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2018 **What do you like best about MiVoice Business?** I like that you can make calls right from the application and I can see who is in a call. **What do you dislike about MiVoice Business?** setting up a conference call through the application is a pain. It also isn't as visually pleasing as Lync is. **What problems is MiVoice Business solving and how is that benefiting you?** connecting with employees nationwide. ### 49. MiCollab **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about MiVoice Business?** Easy to use. Helps everyone pitch in on projects. **What do you dislike about MiVoice Business?** The interface could be a little more visually appealing. **What problems is MiVoice Business solving and how is that benefiting you?** We’ve been using this to communicate and collaborate on various projects. It lets everyone have a voice. ### 50. Works Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2018 **What do you like best about MiVoice Business?** It is easy to use interface make for simple collaborations **What do you dislike about MiVoice Business?** Nothing its very simple to use no complaints from me **What problems is MiVoice Business solving and how is that benefiting you?** Meetings and group projects are a lot easier using this product ## MiVoice Business Discussions - [What is MiVoice Business used for?](https://www.g2.com/discussions/what-is-mivoice-business-used-for) - [E](https://www.g2.com/discussions/mivoice-business-e) - 1 upvote - [View MiVoice Business pricing details and edition comparison](https://www.g2.com/products/mivoice-business/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+02%3A24%3A07+-0500&secure%5Bsession_id%5D=422b4291-8a67-4463-924d-8079077bd466&secure%5Btoken%5D=35093f572ce8dbf5d6eb4b5a9ad14535ec440bd8f6f69d3fa43866e80aabb1e8&format=llm_user) ## MiVoice Business Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top MiVoice Business Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,388 reviews)