Profitwatch Call Accounting

3 reviews

Trusted by thousands of hotels for 30 years! Available on-premise or hosted, ProfitWatch Call Accounting software is an extremely user-friendly call accounting system that is preferred by most major hospitality clients. Profitwatch has built-in features to reduce liability, increase profitability, and decrease costs through advanced bill back, customer service tracking, and usage cost reduction tools. Offering seamless interface with any PBX and PMS model, ProfitWatch offers hotels, motels, casinos, resorts, spas, and cruise lines a powerful, simple solution to manage all their calls.

Qcloud Light Call Center Solution

1 review

Starting at only 5 agents! Get real-time visibility for calls in queue, agent availability, call abandonment rates; and other insights with Qcloud. QCloud is a cost-effective call center solution with real-time monitoring, customizable dashboards and analytics that integrate with most UCaaS and UC solutions. From identifying IVR bottlenecks and optimizing call routing to improving agent performance, Qcloud equips your business with the tools to provide exceptional customer service and drive growth.

Qlive Agent and Queue Management (On-Premise)

1 review

Manage agents and call queues with QLive, an on-premise informal contact center solution. QLive's dashboard features include configurable tools to view the call data that matters most to your business. Display the performance of your queues, caller abandonment rates and agent activities with intuitive drag-and-drop navigation.

OfficeWatch Call Reporting

0 reviews

OfficeWatch Call Reporting is a powerful telemanagement application for the enterprise to simplify the management of the communication system and increase voice network visibility.

XT Enterprise Telemanagement

0 reviews

Reveal communication trends and empower your business to make informed decisions with advanced call reporting tools.

Expo XT

0 reviews

Expo XT provides UC and Collaboration Analytics to unlock valuable insights into customer interactions, team collaboration, and enterprise-wide communication trends. Our UCC solution seamlessly integrates with popular collaboration and voice communication tools like Microsoft Teams, Zoom, and Cisco Webex/Suite to help you make informed, data-driven decisions. Hybrid UC And UCaaS Reports Expo XT can blend UC and UCaaS call analytics data with on-premise PBX cdr reporting for easy reporting and total insight regardless of the communication platform. Identify Inefficiencies with Meeting Attendee Reports Manage meeting duration and participant numbers to find inefficient communication channels that are costing productivity time. AI Analysis Of Voice Calls And Recordings Metropolis solutions uses Natural Language Processing (NLP) to extract, transcribe and analyze voice calls and recordings.