# Qlive Agent and Queue Management (On-Premise) Reviews
**Vendor:** Metropolis Corp  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Qlive Agent and Queue Management (On-Premise)
Manage agents and call queues with QLive, an on-premise informal contact center solution. QLive's dashboard features include configurable tools to view the call data that matters most to your business. Display the performance of your queues, caller abandonment rates and agent activities with intuitive drag-and-drop navigation.



## Qlive Agent and Queue Management (On-Premise) Pros & Cons
**What users like:**

- Users value the **customizability** of Qlive Agent for tailored reporting and performance tracking to meet budget constraints. (1 reviews)

**What users dislike:**

- Users find the **limited functionality** due to lack of mobile compatibility hinders agent performance during peak times. (1 reviews)
- Users find the **lack of mobile compatibility** restricts agent accessibility and hampers performance during peak calling times. (1 reviews)

## Qlive Agent and Queue Management (On-Premise) Reviews
  ### 1. Simplified configuration and supervision of call routing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sutrisno G. | Software Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 26, 2024

**What do you like best about Qlive Agent and Queue Management (On-Premise)?**

Being a call center manager for a small business, the on-premise version also fits the needs since we have limited budgets to work with.  The MI is fully customizable, and the variables that are shown as default are daily agent activity, queue time, and abandon rate.

**What do you dislike about Qlive Agent and Queue Management (On-Premise)?**

Lack of mobile compatibility indeed makes the tool seem limited in the context of today’s work-from-home model.  Our agents cannot log into the platform or view call queue activity from home, which limits their helpfulness during busy calling periods.

**What problems is Qlive Agent and Queue Management (On-Premise) solving and how is that benefiting you?**

Qlive makes it unnecessary to invest in costly cloud-based call center services and thus is suitable for companies like mine.  The customizable dashboard of the platform offers real-time data that assists me in the ensuing call routing and quality customer service.



- [View Qlive Agent and Queue Management (On-Premise) pricing details and edition comparison](https://www.g2.com/products/qlive-agent-and-queue-management-on-premise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+19%3A28%3A34+-0500&secure%5Bsession_id%5D=6feca5d2-a596-4ddd-86fe-1f911287456a&secure%5Btoken%5D=6b285e6eca8fdd8bfb0ef96605f4f4cefc05fccedd4d1e21d856edce2b96d6ed&format=llm_user)

## Qlive Agent and Queue Management (On-Premise) Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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