Maqsam
93 reviews
- 1 profiles
- 6 categories
Average star rating
4.7
Serving customers since
2019
Maqsam Reviews
FT
Fares T.
Regional Operations Manager at KangarooRewardsUser-Friendly IP Call Solution, Stellar Support
I use Maqsam for calls over IP, and it nicely replaces normal phone calls on local lines. Their team is nice and helpful. The solution is user-friendly and the initial setup is easy once the legal documents are there.
BK
Badr K.
Outstanding Reliability and Responsive Support from Maqsam
Maqsam offers an excellent, stable, and high-quality telephony solution. We have been using it at Novakid for over 5 years now, and the reliability has been outstanding. The support team is incredibly responsive and fast — any issues are resolved quickly. What stands out the most is the continuous improvement over the years, including the adoption of AI tools that have genuinely enhanced our operations. Maqsam is undoubtedly the best telephony provider in the MENA region.
PK
Pavan K.
Empowers Client Support with Sentiment Analysis
I like that Maqsam allows us to identify client sentiments, which helps us understand call quality. The ability to monitor, coach, and join live calls makes it easier to maintain a good customer experience. Getting onboard was straightforward as the credentials were conveniently provided via email. Additionally, it's great that Maqsam is available on mobile, allowing us to handle operations directly from our phones.
About
What is Maqsam?
Maqsam is where Arabia’s most loved businesses turn customer service into a delight, with solutions that are simple to use and ready to scale. We built this platform, rich with culturally intelligent features and powered with a natively Arabic AI agent, to help our clients connect, listen, and deliver exceptional service, one conversation at a time.
Details
Year Founded
2019
Website
maqsam.com