Notifications from the helpdesk have helped us provide timely resolutions for grievances before they turn into escalations. This, in turn, has helped prevent returns for us. This has helped my team not break their heads about what responses they need to be sending out. The knowledge centre has made their lives easier

- Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to other ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like competitions do) - Really easy to get hold of their team for any queries

This software has all in one features which makes it one of the good tools on the web.