Self hosted Good price Support team is fast and listen to feedback Regular updates with new functions Being able to record working time at tickets and create (monthly) reports.

User interface is nice and modern. Rather complete functionality. Self Hosted with fair price

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+.