I just started using this, and the ease of use, along with the option to keep all the support channels in one place is what makes it stand apart in the crowd.

I have a team of 20 people to manage, and every 2 weeks, another set of 20 will rotate. I have never tried a tool before who can do that for you in such an easy fashion. Resetting teams and managing has never gelt so complete. Kudos for the very easily understandable UI. It's so good!

User experience depends on accessibility and of a good preview, also the knowledge of the team. But it's the same in the case of team experience. I think that is the strong point of this service—good experience for both. I was disappointed with other products because of the complicated way of function, the high price, or there is not everything that fits my needs, etc. For now, I find this service helpful, and it entirely does things for which it is made. I can tell that I'm happy because of the integration ability with popular places like Facebook. It's a big plus when It comes to availability. The widget also can be placed on the helpdesk page directly in one copy-paste step. The platform Dashboard is pleasantly organized, and every option is so easy to find and use. There is the big thing because you can place your domain and business email address. When they created this product, they thought about the success of everyone who decided to use it. It's a huge thing when you can have so many crucial features for business in just one product.