Product Avatar Image

GrooveHQ

Show rating breakdown
195 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2011
Profile Filters

All Products & Services

Profile Name

Star Rating

157
28
7
2
1

GrooveHQ Reviews

Review Filters
Profile Name
Star Rating
157
28
7
2
1
DP
Diana P.
08/12/2024
Validated Reviewer
Verified Current User
Review source: Organic

A Solid Support Platform

GrooveHQ has proven to be a valuable tool for customer support. The ticketing system is pretty intuitive and has optimized our workflow and significantly improved ticket management. The rules feature has been really helpful by automating repetitive tasks and allowing oursupport team to focus on more high-priority customer requests. I also want to highlight they're support team. Their responses have been invaluable in helping us in our use of the platform and troubleshooting all the issues that we have, and also helped us to customize widgets. Even though it's a great tool if you never used a Ticketing System before, there are some areas that can be improved. I think GrooveHQ has been a great solution for our customer support processes.
BS
Bryson S.
08/05/2024
Validated Reviewer
Review source: Organic

GrooveHQ is fantastic!

The UI and ease of use with Groove is at an all time high. Additionally, any time I needed support, they were always more than happy to help and their repsonses were prompt.
François D.
FD
François D.
08/01/2024
Validated Reviewer
Review source: Organic

Great, simple to use help desk software

Groove was super easy to implement in our project. They have a bunch of prebuillt features that are easy to add or configure from their web interface. It was pain free to add and from our testing, looks fairly robust. Customer support is also super helpful and quick to respond.

About

Contact

HQ Location:
Newport, RI

Social

@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Year Founded
2011