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GrooveHQ

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195 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2011
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GrooveHQ Reviews

Review Filters
Profile Name
Star Rating
157
28
7
2
1
TJ
Tom J.
09/25/2024
Validated Reviewer
Verified Current User
Review source: Organic

GrooveHQ new user experience

1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, ensuring that customer queries are handled efficiently and that support staff are clear on ownership. 2.The flexible and configurable self-service support options provided by the Knowledge Base with its easy-to-build FAQs and guides, and seamless integration into our new IT system is a game changer for us 3. GrooveHQ's support team have been extremely responsive to all our setup queries, which along side their thorough and clearly presented help pages has made for a great user experience
Verified User in Accounting
AA
Verified User in Accounting
09/12/2024
Validated Reviewer
Verified Current User
Review source: Organic

My experience with groove has been great.

I love the snooze feature and being able to see if my emails have been viewed.
Carrie  H.
CH
Carrie H.
09/10/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great way to handle multiple email boxes.

It is very helpful to be able to send and receive email messages through multiple email accounts. I use groove on a near daily basis. Switching over from Gmail to GrooveHQ was an easy implementation. I have not had to use customer support yet. We were able to easily integrate this into our daily routines.

About

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HQ Location:
Newport, RI

Social

@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Year Founded
2011