Build a scalable, human-first post-sales journey
Build a scalable, human-first post-sales journey
See how Gainsight helps teams act on real customer signals to drive retention, adoption, and growth.
See how Gainsight helps teams act on real customer signals to drive retention, adoption, and growth.
Key capabilities
Track customer health, segment accounts, automate playbooks, and monitor engagement. Build dashboards, connect data via integrations and APIs, and scale securely with role-based access and workflows.
Key capabilities
Track customer health, segment accounts, automate playbooks, and monitor engagement. Build dashboards, connect data via integrations and APIs, and scale securely with role-based access and workflows.
Products in the Gainsight Suite
Connect customer success, education, product experience, and community programs to improve adoption, retention, and expansion with a single view of the customer.
Products in the Gainsight Suite
Connect customer success, education, product experience, and community programs to improve adoption, retention, and expansion with a single view of the customer.
See what customers say
See what customers say
"“The workflows that Gainsight offers to our customer facing teams have provided greater visibility into customer data...faster and more efficient prioritization of issues and expansion, and visibility into proactive actions that can be driven from customer data.”"
Travis M.
Director of Client Experience Operations
1,001-5,000 employees
"“Staircase’s recent MCP server allows us to effortlessly connect with no workarounds or IT overhead.”"
Adam H.
VP, Customer Success
201-500 employees
"“Our team loves being able to get proactive alerts when there are things they need to address with a customer, instead of spending hours digging through reports and dashboards to see if anything has changed.”"
Brandi H.
Associate Vice President, Customer Experience Operations
1,001-5,000 employees
"“The CTAs and playbooks are a game-changer. Instead of guessing what to do next, I now have a structured, data-driven approach to drive adoption, retention, and expansion.”"
Alok S.
Inside Sales Associate
201-500 employees
"“It pulls product usage, health scores, renewals, and customer interactions into one clean view—so CSMs don’t have to chase data across tools.”"
Senior Manager, Customer Success at 10,001+ employees Company
Senior Manager, Customer Success
10,001+ employees
"“I find risk monitoring to be huge for our executive team, especially when identifying and surfacing cross-sell and upsell opportunities.”"
