--- title: Skilljar by Gainsight Reviews meta_title: 'Skilljar by Gainsight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 399 reviews by the users' company size, role or industry to find out how Skilljar by Gainsight works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 399 scale: '5' date_modified: '2026-06-24' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Skilljar by Gainsight Reviews **Vendor:** Gainsight Inc. **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.6/5.0 **Total Reviews:** 399 ## About Skilljar by Gainsight Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth. ## Skilljar by Gainsight Pros & Cons **What users like:** - Users commend the **ease of use** of Skilljar, enabling simple management of training programs for both admins and learners. (5 reviews) - Users value the **great customer support** from Skilljar, enhancing their learning experience and satisfaction significantly. (4 reviews) - Users commend the **comprehensive features** of Skilljar, enhancing training management and integration with business systems seamlessly. (3 reviews) - Users value the **helpful customer support** from Skilljar, ensuring a seamless experience and effective learning journey. (3 reviews) - Users value the **seamless integrations** of Skilljar with systems like Salesforce, enhancing tracking and business performance. (3 reviews) - Intuitive (3 reviews) - Analytics (2 reviews) - Automation (2 reviews) - Content Quality (2 reviews) - Customizability (2 reviews) **What users dislike:** - Users find the **reporting capabilities inadequate** , requiring tedious exports for better insights and custom reports. (3 reviews) - Users experience **poor reporting** with Skilljar, needing exports for deeper insights and facing limitations in custom report creation. (3 reviews) - Users find the **time-consuming processes** in Skilljar, especially with quiz management and reporting, quite frustrating. (3 reviews) - Users find the **quiz management process cumbersome** , requiring multiple steps that detract from overall usability. (2 reviews) - Users face **limited customization** options in Skilljar, requiring technical skills and making it hard for non-coders. (2 reviews) - Users find the **reporting capabilities limited** , needing to export data for deeper insights, which is inconvenient. (2 reviews) - Poor Customer Support (2 reviews) - Slow Loading (2 reviews) - Cumbersome Interface (1 reviews) - Dashboard Issues (1 reviews) ## Skilljar by Gainsight Reviews ### 1. LMS for customer education **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2021 **What do you like best about Skilljar by Gainsight?** Quick and helpful customer support, integrations with other software, like Salesforce, the ability to add customers to view analytics **What do you dislike about Skilljar by Gainsight?** The API is difficult to work with, it would be nice for there to be more built-in automation for reaching customers that are inactive or haven't logged in, more robust analytics **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Helping to educate customers on our platform ### 2. Great product, even better partner **Rating:** 5.0/5.0 stars **Reviewed by:** Erynn B. | Head of Marketing, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Skilljar by Gainsight?** We've been using Skilljar for the past three years and can't imagine switching vendors. They are a true partner in helping us realize our vision for educating our users. They are also some of the kindest, most helpful people that truly care about their customers. I love their annual conference and their webinars/coffee chats - creating the space for their customers to connect and share best practices. **What do you dislike about Skilljar by Gainsight?** It's been a few years since we created our Skilljar instance, but at the time the out-of-the-box solution was not customizable enough nor did it satisfy our needs without getting a product engineer to customize the CSS. We hired a contractor to build it for us and ended up with a great LMS for our customers. I would imagine that by now there are most options for changing the styling without having to do what we did or at least the process for doing it is probably easier. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have two Skilljar instances, one for customer education and one for internal training. Before these were in place, we had to do a lot more instructor led training and everything felt very manual and not at all scalable. Now our customers and employees can do the majority of their onboarding and training in our LMS solutions, saving us time and money. It also allows us to focus on creating education programs that truly help with adoption. ### 3. Great Teaching Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Skilljar by Gainsight?** Ease of use. I can reach all employees with an electronic device. **What do you dislike about Skilljar by Gainsight?** Sometimes it can be difficult for employees to sign into. **Recommendations to others considering Skilljar by Gainsight:** It works great definitely worth the investment **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Group education and documentation of same. ### 4. Easy set up, easy use. 10/10 recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Skilljar by Gainsight?** The ease of use and ease of integrations are what make this so valuable to us. **What do you dislike about Skilljar by Gainsight?** The lack of customization that I am aware of. **Recommendations to others considering Skilljar by Gainsight:** Ensure that your entire internal team is involved in the use of Northpass. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Onboarding contractors and internal training and education. ### 5. Excellent experience all around **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Skilljar by Gainsight?** I like the ease of use of the product and the customer service is exceptional. **What do you dislike about Skilljar by Gainsight?** There are a few limitations such as email communication, some reporting, and the ease to customize certain areas visually. **Recommendations to others considering Skilljar by Gainsight:** I suggest looking at how other organizations have set up Skilljar as a reference point. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I was able to support two types of users, partners, and customers by leveraging 2 of my domains. The only limitation here is that I would have to duplicate content if I have to use it in both which can be time-consuming. ### 6. Customizable, engaging and fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Skilljar by Gainsight?** Lots of customizable features and extremely user-friendly! **What do you dislike about Skilljar by Gainsight?** An easier way to navigate back to the previous page, rather than always having to click the home button **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Having a unified and accessible place for all training content across our many clients ### 7. Northpass is a great platform for our learners to go through their Modules and for us to operate. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Skilljar by Gainsight?** How easy to manage our users and see their progress. **What do you dislike about Skilljar by Gainsight?** Nothing. It's simple, quick and efficient. **Recommendations to others considering Skilljar by Gainsight:** I would recommend it for sure! You'll not regret it! It's easy, simple, and efficient. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Fewer videos complaints from Learners. Easy to be managed ### 8. I’ve used Skilljar for our customer education **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Skilljar by Gainsight?** The team are super helpful when it comes to onboarding **What do you dislike about Skilljar by Gainsight?** No issues so far, the user interface is straightforward **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Solving the need to teach our clients how to use our tool is a straightforward manner ### 9. Not for Corporate LMS **Rating:** 1.5/5.0 stars **Reviewed by:** Melissa D. | Learning Design Intern, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Skilljar by Gainsight?** Good customer service and instant updates to data and courses on the back end. **What do you dislike about Skilljar by Gainsight?** Very limited in reporting customizabity. Reports do not always reflect the most recent data. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have realized the benefits of a strong reporting system. ### 10. The right platform to grow your customer education program **Rating:** 4.5/5.0 stars **Reviewed by:** Faez M. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Skilljar by Gainsight?** The platform is fairly intuitive. The implementation manager assigned to us has been great and able to accommodate some of our needs and requirements within reason. The ability to create various catalog pages and courses while also being able to set the visibility is helpful. You can also set up specific catalog views based on your learner groups/segments. Building courses is fairly simple and offers a lot of flexibility and possibilities with the types of content you can add and how you can build out your course. New features are continually being added to the platform which offers more functionality or improves upon an experience. Support team are always very cheerful and ready to help. I like that Skilljar is a thought leader in the customer education space through their webinars, conference and guides. Based on that, they are a good vendor to partner with if you are looking to grow your customer education program. **What do you dislike about Skilljar by Gainsight?** I don't particularly dislike anything, but one thing that we wish was better is the quiz functionality. It's time consuming and pain staking to build a long exam and having some time saving features would go a long way to making it a better user experience. There are other little nuances of the platform that make us wonder why it is like that, but the team at Skilljar are open to feedback. Having an element of gamification/badging would have been neat. Native analytics could be more robust but am excited to see what data analytics are possible when integrating with some of our other reporting tools. **Recommendations to others considering Skilljar by Gainsight:** If you have Salesforce as your CRM, the integration with Skilljar is very powerful. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Making on-demand learning more accessible to our customer base. We recently launched certification and Skilljar has made it easy for people to access it. Next steps will involve bringing live training to the platform. ### 11. It's a good tool for organizing courses and monitoring analytics but not the easiest to use **Rating:** 3.0/5.0 stars **Reviewed by:** Jay M. | Solutions Engineering Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Skilljar by Gainsight?** I like the ability to customize just about any part of the platform. It does require development expertise, but we can customize the product to our taste. **What do you dislike about Skilljar by Gainsight?** I don't like how un-intuitive to use. Publishing courses can be confusing, domain setup can be confusing, learning paths are limited (they're not really paths as much as they are blocks of courses). It's just not an intuitive interface. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Education for our customers. Our customers actively engage with the content on our Academy. ### 12. North Pass is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** David O. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Skilljar by Gainsight?** The team are very supportive and easily accessible for help. The UI + UX are great and so easy to use. **What do you dislike about Skilljar by Gainsight?** I have no strong opinions, although the analytics could be improved to be more customizable and visually it's hard to interpret with only a small selection of rows for each page of the table **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Solving a problem around customer education. We will now be able to share endless amounts of self serve content to our customers at scale! ### 13. Great customer service with quick and useful responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Skilljar by Gainsight?** Krzysztof is the support specialist who has helped me out with a lot of different queries already. I can always count on a fast answer with a valuable and usable solution. **What do you dislike about Skilljar by Gainsight?** Even though the customer support specialist is helping me out a lot, not everything is as intuitive as I hoped. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** For our company academy we use Northpass to teach our colleagues and customers about our software. ### 14. We love Northpass and their absolutely INCREDIBLE team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about Skilljar by Gainsight?** This is the best LMS software that I've found! We were able to put all of our courses in Northpass and we've never been happier with how our content is being delivered to our users. On top of the platform being just what we were looking for, the support team is just phenomenal and have continued to impress me with their dedication, care, and passion. **What do you dislike about Skilljar by Gainsight?** We've had some issues with being able to create email campaigns that are dripped out in a similar way/along with our course content. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We've just gone through a migration of all of our systems to integrate with Salesforce; Northpass and their support team have made our transition to their LMS very smooth! We love the way they deliver our content and it's made it so much easier to create and deliver more and more complex courses. ### 15. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | Chief Architect, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Skilljar by Gainsight?** There are plenty of flexible integration options with both SSO and API support **What do you dislike about Skilljar by Gainsight?** More Ecommerce integration options would be nice **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are able to offer video courses to our customers that are both free and paid. ### 16. Great platform, exceptional service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy G. | Owner , Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Skilljar by Gainsight?** Skilljar is simple to integrate and easy to use. I have a team of folks who had never crafted rapid eLearning content. The team was able to quickly understand the layout of the platform, and created a full curriculum for our core product workflows in just a few months. **What do you dislike about Skilljar by Gainsight?** To date I don't have any major issues to describe here. **Recommendations to others considering Skilljar by Gainsight:** Make sure the administrative functionality is what your business needs to report metrics. Also, consider how you want your content to look and function, your brand within the platform. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** I have a digital approach to learning now - so we met a digital transformation goal with our content through the implementation of Skilljar. I can track my learner's usage and understand what our gaps in content are now. ### 17. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Skilljar by Gainsight?** In the administration area, there are easy to use reports to show how many learners have taken each course. There are filters that help narrow down the results so you can quickly determine which customers are going through the courses. **What do you dislike about Skilljar by Gainsight?** My colleagues who have been using the product for much longer than I have do grumble about a few things, but I haven't found any roadblocks for what I need to do. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed a way to present certification courses to selected clients and partners; we also wanted to provide "how to" courses to our customers. We are able to do both of those things. ### 18. Flexible, scalable and a great use experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Skilljar by Gainsight?** I like that we can easily maintain our courses from the admin interface. I like that most of what we need to do is done via configuration and I like that we can customize as needed. And I especially love the Northpass team! They have been a dream to work with. **What do you dislike about Skilljar by Gainsight?** I wish we didn't have to build out custom code to implement functions that I expect to be built-in relatively soon. (But at least it's possible!) **Recommendations to others considering Skilljar by Gainsight:** If you are looking at Northpass, I suggest playing around with it. Try to implement something simple. That's the best way to understand how it will work for you. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed an enterprise level LMS that will scale with us as we grow, provide a stable learning environment for a large number of customers, be customizable so that we can put our own company touch on our courses and be easily manageable. ### 19. Director, Community & Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew E. | Director, Community, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Skilljar by Gainsight?** It's easy to spin up, customize the front end, and give users a modern experience. **What do you dislike about Skilljar by Gainsight?** The concept of a certification quiz isn't distinguished from a regular quiz so reporting on certifications is a bit manual. **Recommendations to others considering Skilljar by Gainsight:** The tool is wonderful but you must be prepared to manage the content it holds - that's the real battle. Take an iterative approach and don't try to boil the ocean. Don't fret over content quality initially, you can invest in production value once you know what works and how long it will be relevant. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Customer education at scale. We've been able to train a number of users we otherwise wouldn't have been able to and be sure that they've completed what we believe is critical to success on our platform. ### 20. Great solution for learning & training! **Rating:** 4.5/5.0 stars **Reviewed by:** Gillian C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about Skilljar by Gainsight?** SkillJar allows me to categorize and send out trainings to specific groups. It also allows us to have different domains so we can publish trainings to outside parties. There are a lot of loading features and different mediums we can use in order to diversify our trainings. **What do you dislike about Skilljar by Gainsight?** Groups are cumbersome and the 'save' feature is different in different places. Analytics should have more download options and I don't like that it auto defaults to the last 30 days. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are solving for customer and employee training. We have realized that it is easy and fast to get materials to those parties we are educating. The platform is also super user friendly which is great because we don't have to train people to take a training. ### 21. Impressive LMS and team of professionals **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Skilljar by Gainsight?** Ease of use to access, upload, and add content. The site is visually appealing and pops. **What do you dislike about Skilljar by Gainsight?** Reporting features are a challenge and not easy to run. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Many things needed to be customized for our sites. While it has been frustrating at times, the professionals at Northpass have been with us through the entire process and work ectremely hard to meet our needs. ### 22. Northpass **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Learning and Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Skilljar by Gainsight?** The ease with which I can create the different modules. **What do you dislike about Skilljar by Gainsight?** Northpass is the first LMS I use as I am new to my role; however, I do not feel that I am missing anything major. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We've solved the problem of organization and engagement. The newhires are much more engaged with training now and Northpass also serves as an excellent host for additional source material. ### 23. Gets everything I need done! Some limitations if you don't know HTML **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Skilljar by Gainsight?** My account manager is always helpful and spends the time to review with us. mostly easy to use platform **What do you dislike about Skilljar by Gainsight?** some things aren't super intuitive to get courses live. In order to really make the most out of your domain, you need to know HTML, which I'm not familiar with **What problems is Skilljar by Gainsight solving and how is that benefiting you?** saves our team time with training and provides a quick resource for our clients. ### 24. 5 Stars for User Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa E. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Skilljar by Gainsight?** Northpass is extremely User Friendly. We have a platform filled with gig workers all over the country and we rarely have any confusion because it is straightforward. Creating courses is extremely simple and Northpass is constantly implementing new features to make the process better. There are options to create a variety for your learners to enhance the education process and engagement. **What do you dislike about Skilljar by Gainsight?** There are not many aspects about the platform that I dislike. We did have to change over our system for a variety of reasons and create a whole new learners platform. This was not convenient but worth the efforts in the end. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** A simple education process to ensure our gig workers are always prepared and ready. ### 25. Great product, even better company and support **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas (TC) R. | Director, Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2020 **What do you like best about Skilljar by Gainsight?** Overall Northpass has been a great system that has been the perfect LMS to host our Online Education solutions for clients. As an agency, it is incredibly easy to manage lots of clients at once in the platform, while also ensuring there is no cross-over between clients. Additionally, the team at Northpass is INCREDIBLE to work for. I manage 20+ technology partnerships (vendors) for my company and the Northpass team is one of my favorites (if not the favorite) to work with. Prompt, useful, actionable answers to our challenges can be hard to come by when dealing with a vendor, but not with Northpass! **What do you dislike about Skilljar by Gainsight?** The only challenge we initially had with Northpass was around question-level reporting for quizzes in SCORM files. Luckily, the Northpass team was able to help us find a number of solutions to this issue, including prioritizing the creation of new in-platform question types, which provide the detailed analytics our clients are looking for. These new question types are almost live in the platform and I know they'll be rolling out many others in the coming quarters. **Recommendations to others considering Skilljar by Gainsight:** You won't find another LMS partner that is headed in the right direction and as supportive as Northpass. Though they are newer to the scene than some of the legacy LMS platforms, I'd strongly encourage anyone doing LMS research to check out Northpass. Their team provides incredible support, so you know you're getting a real partner and not just another SaaS vendor. Additionally, we found the pricing to be much more reasonable than some of the existing legacy titans in the space. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have a robust offering of Online Learning Solutions for clients, including course design/creation, content creation (to populate courses) and LMS creation/maintenance. Northpass has made the LMS/hosting component of our Online Learning incredibly easy and is the perfect platform to capitalize on all of the awesome courses/content we are creating. ### 26. Taking our customer education to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Fresia J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Skilljar by Gainsight?** When we started using Skilljar it was meant to be an easier way for us to host live trainings but it has grown into so much more. Now the majority of our trainings are on-demand courses that customers can self-serve and our customer success coaches can work with customers on the meaty decisions to make, rather than rote trainings. It's been incredibly easy to use, even for folks like me with minimal course design experience. Every time we meet with our CSM, Sarah, she drops little nuggets of wisdom of what her other customers are doing. And I particularly love the community that they've created through Skilljar Connect and their coffee chats. **What do you dislike about Skilljar by Gainsight?** Skilljar has been very open and receptive to feedback and have implemented some of our requests. One that's coming soon that will be helpful is being able to do analysis across a course series rather than individually. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We wanted to be more efficient - we've already saved 9,000 hours of coaches time by directing customers to the right on-demand course for them. We wanted to improve our customer experience - customers that used our training platform were 5 times more likely to renew than those that didn't. We wanted to help customers get value faster - customers that received a skilljar email campaign were 2 times more likely to launch a survey within 30 days. ### 27. Skilljar as an Internal LMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Skilljar by Gainsight?** There are a ton of ways to use the system as an internal LMS for your organization. The flexibility in the settings allows for a great deal of creativity. **What do you dislike about Skilljar by Gainsight?** The dashboard layout is not very intuitive and takes some time to learn how to navigate. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** New hire onboarding, company-wide trainings ### 28. Skilljar is a great LMS for SaaS companies of all sizes! **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about Skilljar by Gainsight?** Skilljar is a flexible Learning Management System that has allowed my team to grow our Customer Education resources over time. We started with simple text lessons and knowledge check quizzes, and now we're creating SCORM modules and building out persona-based catalog pages. Their webinars, ebooks, and other resources are top-notch! **What do you dislike about Skilljar by Gainsight?** The domain theme defaults are simple, and you need to pull in a designer/edit CSS to create a good, branded site. **Recommendations to others considering Skilljar by Gainsight:** Skilljar has many features we haven't gotten a chance to use yet, but I'm excited that they're available when we're ready--things like LinkedIn badge-ification of certificates and Stripe payment integration will be very valuable as our Customer Education offerings expand! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We haven't had any major problems, and the few support bugs we've seen were resolved quickly and clearly communicated. We primarily use Skilljar to onboard new accounts to our software, and we are pleased with the ability to make quick edits to live courses as our Product changes. ### 29. Skilljar deployment for nation wide technical training **Rating:** 4.5/5.0 stars **Reviewed by:** Geoff S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Skilljar by Gainsight?** Skilljar's program is highly customizable and the team at skilljar is easy to work with. The have been able to custom design a learning curriculum and automate to synchronize information with in-house servers. Customers have an easy time accessing courses and completing required lessons/courses and quizzes. Connecting the Skilljar template with API's has been fairly easy too! Our contact at Skilljar (Ana Mays) has been very helpful and responsive. We have also been able to get Skilljar approved for use by Mitsubishi headquarters which is very difficult o do. The implications of this mean the security measures for the content are high enough that a corporation with thousands of employees and highly confidential information has approved Skilljar's protective means. A big accomplishment to say the least. **What do you dislike about Skilljar by Gainsight?** There is a learning curve in creating the courses and being able to publish them effectively. Much of this is user based however. Analytics are great - couldn't really determine a way to improve that portion, though custom reports could be an interesting idea similar to pivot tables. Downloading data is difficult - specifically exporting to excel (unless I just don't know how) **Recommendations to others considering Skilljar by Gainsight:** Consider API implementation from the beginning rather than as a after thought. Also consider smaller, easy to digest lessons that are easy to understand and to the point. Developing appropriate material along with the skilljar template makes the end result a winner. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have been able to synchronize manual processes using 3 different systems into a fully automated process. This saves roughly 2 days per week for one of our admin members and makes in-class scheduling a snap. Working through the 2-way communicating API now to finalize the data transfer for automation has been relatively easy, but mostly because the size of our company - I have an IT team to perform the required actions on our side. ### 30. Lightweight, Easy to Deploy, Scalable LMS designed for Quickly Growing Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Joe B. | Director of Client Success & Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Skilljar by Gainsight?** When comparing LMS' there are no lack of options! What I found during the process is that most LMS' are from legacy providers that either cost a lot or take a whole lot of effort to get off the ground. SkillJar is a modern LMS designed for companies that are scaling their training programs quickly and don't have dozens of resources to get them off the ground. We were able to sign our contract and publish our first course in less than 30 days and have only grown it from there. I also love the easy customization SkillJar offers to make sure your LMS feels like your brand and not some sort of freeware. Also, the analytics keep getting better. I also want to give a shoutout to the customer success organization at SkillJar for giving as much help as needed, and continuing to show how you are getting value / how you could get more value. **What do you dislike about Skilljar by Gainsight?** I would like to see SkillJar's product be enhanced more frequently, although that has been improving. One other sticking point for me is that sometimes our enterprise clients have trouble accessing the videos in the course because the player SkillJar uses sometimes needs to be whitelisted. This isn't a huge deal but has caught us unaware a couple of time. I would also like to see better messaging in the application to better engage with our users. **Recommendations to others considering Skilljar by Gainsight:** SkillJar is not the most robust LMS on the market. But it's one built recently and with the needs of today's quickly growing companies in mind. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Before we embarked on our LMS journey, humanas were being sent around the country to do training sessions. With SkillJar we were able to significantly decrease the amount of live classroom training and instead encourage our clients to leverage CBT. This has allowed us to scale without hiring more trainers, ensure that all users are on boarded in the latest and greatest training and that we can track completion rate. As a bonus we have also been able to leverage SkillJar internally. ### 31. It is OK **Rating:** 2.5/5.0 stars **Reviewed by:** Megan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Skilljar by Gainsight?** I like the ability to easily add content to the system, create different catalogue pages for like content, and easily change module and course content without having to re-version the entire course. The ability to create groups and edit course permissions so that we can create custom courseware for our customers has come in useful. The CSM team is very helpful and attentive and I appreciate that about SkillJar. They also host weekly webinars that I find useful because they allow me to learn about best practices. **What do you dislike about Skilljar by Gainsight?** The UI of the system is not great. If you know how to code then this is an awesome platform as you can basically turn it into whatever you like. If you do not have that background the platform is very limited and clunky. It would be nice if the CSM team could create or provide basic pieces of code so that customers can make their environment look the way SkillJar academy does / how the product is advertised. The admin UI is not intuitive and it takes several clicks to access content and materials. I have had to do quick screen shares for my co-workers in order to direct them to content that should be easily accessible. (Catalog pages, themes, user course completions etc.) It would be great if you had some kind of in-app cues that help admins navigate the backend the first few times they access the tool. The reporting feature is extremely limited and makes it difficult to create reports and access data in a timely fashion. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Providing recorded content to our community so that they can learn about our product at the most convenient time for them. We have seen users accessing and completing content prior to requesting in-person meetings. We realize the benefit of the LMS system and think that Skilljar could help us significantly, however, the time and resources required to make the system work for us is an ongoing challenge. ### 32. Great, Robust Program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Skilljar by Gainsight?** Northpass support and implementation are phenomenal. The platform also has a ton of developer customization that will allow medium to large, or complex organizations to really have a customized platform. **What do you dislike about Skilljar by Gainsight?** With it being so developer-focused, it is difficult for a smaller company or one with not as many resources. I will admit we do not use a majority of the functions just from a resource standpoint, but that is on us, not Northpass. We knew that it was a fairly customize platform. **Recommendations to others considering Skilljar by Gainsight:** Really great platform! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Internal and External LMS ### 33. A very reliable tool with plenty of use cases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Skilljar by Gainsight?** -Versatility -Easy to set up -Fantastic customer service **What do you dislike about Skilljar by Gainsight?** I'm sure there's a solution, but based on what I've seen, we could use more UI customization to keep consistency with our brand **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We've used it as a training tool that doubles as a nice friction point for recruiting ### 34. Skilljar is the LMS we have wanted! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2020 **What do you like best about Skilljar by Gainsight?** The people! I have never worked with a vendor more empathetic and supportive than Skilljar. I have also rarely worked with a vendor so filled with such humble yet incredibly bright minds. They truly put the customer first in all their interactions and it is this that makes up for the functionality they may not have yet. The product is very intuitive both for administrators of the platform and for end users. Skilljar is one of those tools/vendors that I will look to ensure my future employers have or are willing to look into. **What do you dislike about Skilljar by Gainsight?** There is some core LMS functionality that Skilljar does not have and needs. However, they are listening to their customers and have a roadmap that addresses much of these concerns. I would like to see Skilljar truly up their game in analytics and live training functionality. Once that functionality is there - there is no stopping them. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed to create a single space for all our education/training content and this space needed to be easy and delightful for our customers. Skilljar fit the bill! Their community, their support, and their presence in the Education space is the biggest benefit to us! ### 35. Its a good system for those who are technical enough **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2021 **What do you like best about Skilljar by Gainsight?** the simplicity and ramp-up is pretty quick for new users **What do you dislike about Skilljar by Gainsight?** the analytics reports aren't good enough **What problems is Skilljar by Gainsight solving and how is that benefiting you?** onboarding for employees globally ### 36. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Skilljar by Gainsight?** Covid-19 made it difficult for everyone - it was nice when I received a call from the team. Able to ask all the questions without having to keep sending email. **What do you dislike about Skilljar by Gainsight?** Sometimes during 2020, due to Covid-19, response time from the team was very long using email. **Recommendations to others considering Skilljar by Gainsight:** How do I connect with someone via chat? **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Able to upload our Contact Center's training - facilitating the process for our team members. The ease of completing the courses through bambooHR is great. ### 37. Reliable tool and team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Skilljar by Gainsight?** Support, team engagement, and adaptability! The Northpass team has constantly exceeded expectations, going above and beyond to adapt to the client's needs and required integrations. **What do you dislike about Skilljar by Gainsight?** It will definitely be a big plus if Northpass can develop dynamic and interactive features for the quizzes/assessments. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Northpass is helping us onboard and train our internal employees and external contractors. This has benefited us tremendously from a quality perspective ### 38. Both the Skilljar platform and the Skilljar team make learning management simple. **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Skilljar by Gainsight?** Skilljar has built an easy-to-use administrative dashboard that makes creating and managing learning curriculum simple. Additionally, the Skilljar team provides world-class support, from implementation through the lifetime of the partnership. As they continue to grow as a company, I suspect that the best is still yet to come. **What do you dislike about Skilljar by Gainsight?** Customization can be cumbersome, as the Skilljar dashboard does not provide administrators with preset options for designing the look and feel of the training site. Training administrators should expect to put in the CSS work necessary to make the site what they want it to be—though Skilljar's Customer Success team is there to help by providing workarounds and guidance. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar has helped us to more efficiently onboard and support our smaller-sized customers while also providing a one-stop shop for thought leadership and industry education content. ### 39. Implementing Skilljar and launching our LMS with Skilljar has been great! **Rating:** 4.5/5.0 stars **Reviewed by:** Imtiaz A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2020 **What do you like best about Skilljar by Gainsight?** Skilljar has been upfront from the start about wanting our business outcomes to be achieved. Their implementation team and CSMs have been great, along with customer support. They care about creating a partnership with our team and that's gone a long way for us internally. They also have the right integrations we needed (Intercom, Hubspot, SFDC) which makes our lives a lot easier. **What do you dislike about Skilljar by Gainsight?** Some of the course authoring could be made a little easier for individuals who make courses and want to move entire lessons between multiple courses. This would be a big time saver for us down the road! **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We wanted to make our onboarding easier for our customers, and Skilljar has given us a platform to assist with this goal. We also hope to see results in increased product adoption and reduced contraction/churn as well. We know that not all of our awesome customers can have a dedicated CSM, so Skilljar provides a self-serve platform for our customers to learn about Guru on their own time, and at their own pace. Then, when a member over our CX/Sales team speaks to customers, those conversations are much more impactful. ### 40. An Incredible Customer Education Tool and Amazing Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Randon R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Skilljar by Gainsight?** We have been Skilljar customers for a few years. Our initial desire was for a LMS that allowed us to deliver online training. We had numerous customers that requested smaller bits of training rather than our longer format instructor led certification courses. After a successful internal solution that pulled together YouTube videos and embedded them into our product documentation, we made the case for a full fledged solution…and the search began. It is a large world out there of LMS solutions and it can get cloudy really quickly - especially for someone from the education space. What initially attracted us to Skilljar was their extreme focus on customer education and not features, toolsets, or being like every other solution out there. Their product speaks directly to that niche of customer training, onboarding, and retaining, which is what we wanted. Most vendors can display an exam, track progress, and deliver a SCORM file, but not many have the focus on customer education like Skilljar. We learned quickly that the difference in focus is incredibly important when thinking about the goals for your training program. Like many organizations, our CRM is Salesforce. We knew from a very early stage that having learner data only in Skilljar was not going to cut it, as it also had to be in Salesforce. What we quickly learned was that many vendors said they integrated with Salesforce, but when we tested and reviewed the data only one vendor really did integrate - Skilljar. This functionality has been so incredibly helpful for many departments across our organization to verify onboarding progress for a new client in customer education, ensure knowledge was gained in a technical support case, or verify completion of an exam for services. Finally, the Skilljar team has acted from the pre-sale, post-sale, and today exactly like you would want a member of your family to act. They have been supportive, not pushy, and present to help us succeed with every crazy question, ask, feature enhancement, or new problem in the ever changing world of customer education. We simply could not have achieved the number of customers impacted, increase in NPS, or customer retention without them. The Skilljar product is truly an incredible customer education tool and the team is an amazing partner. **What do you dislike about Skilljar by Gainsight?** The Skilljar product continues to grow, develop, and mature. As a customer you have an incredible voice into the direction of the product in the future. However, a few areas that could use some improvement: +Frontend UI: There is still a very basic “out of the box” look for most organizations. Although it is very customizable, this effort may require learning some additional programming languages, asking for assistance from other departments, or working with the Skilljar team to achieve a result that your organization requires. It would be helpful for more additional customization to built in or easily accessed through documentation or onboarding services. +Localization/Translation support: As a global company we need to provide content in a variety of languages. The Language Packs feature assists in a number of ways and when combined with Catalog Pages it can truly achieve a lot for customers. However, adding in text content or modifying main elements in the UI is a manual copy and paste effort without any backend integrations or support to date. +Dashboard User Permissions: The ability to customize, modify, or pair down rights for publishing, viewing, or restricting content or publishing is lacking. Very broad default permission sets exist, which makes Dashboard access difficult to share as adoption increases across an organization. The addition of a customer facing audit log would also be incredibly beneficial. +Content and Publishing Delineation: With internal, external, partner, and various other groups accessing and leveraging the Dashboard there are not many ways to organize content or allow a content creator to publish only to a specific domain. We may have run into some of these issues due to the complex nature of our customer education program or the scale of our customers. Regardless, Skilljar has been very receptive of our feedback, made consistent and iterative progress on new features, and has a solid road map for the future. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar allows us to educate our customers about our products - whenever and wherever. We continue to track an increase in NPS, CSAT, customer retention, customer health score, and more as a result of introducing this tool for online training, customer onboarding, and certification. As a result of Skilljar we now have an answer for customers that want an on-demand, online onboarding experience or desire to receive a certification without attending an in-person course. We can also help our customers continue to learn and adopt new features after implementation. It is also incredible to see how Skilljar is a name that everyone in our organization knows - because of the impact it has had on our customers. We could not have achieved the gains mentioned above without the Skilljar product and the support of their incredible team. ### 41. Helping us educate customers at scale **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanna C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Skilljar by Gainsight?** Easy course creation in a variety of formats, branding customization, detailed analytics, asset repository. **What do you dislike about Skilljar by Gainsight?** There isn't anything I dislike. I wish there was a way to create automated marketing messaging inside of Skilljar to keep customers engaged with the courses they sign up for, but I think that's coming. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Standardizing training, offering it on-demand, reaching a larger portion of our customer base in a much more cost-effective way than with one-on-one or one-to-many VILT or in-person training. ### 42. A Great LMS for Customer-Facing Education **Rating:** 5.0/5.0 stars **Reviewed by:** Jeetendra (Jay) L. | Senior Product Owner - Mobile, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Skilljar by Gainsight?** Skilljar's built-in administrator panels make course creation simple. Skilljar uses an HTML5 WYSIWYG editor which allows any person to create, edit, and publish courses without prior Web Development or LMS experience. Skilljar's support team has always been responsive and issues are quickly resolved. **What do you dislike about Skilljar by Gainsight?** Although Skilljar offers built-in quizzes, the amount of question types is lacking. Skilljar offers multiple choice, multiple answer, fill in the bank, and freeform questions. Popular question types such as matching, image hotspots, and video assessment uploads are missing. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Skilljar's public-facing course catalog and integration with payment providers like Stripe make it easy for any organization that is looking to sell courseware. Combined with the ability to create access codes, promotion codes, and multiple sub-domains, an organization can easily create learning spaces for internal users, partners, and customers. Best of all, you can use the same course on each learning space but have different access policy and pricing based on the learning space (ex: free for internal users, 50% discount for partners, full price for customers) ### 43. Great extension of our service and team for training. Excellent experience for our team and users! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about Skilljar by Gainsight?** Skilljar is a very easy to learn interface, allowing training to be up and running in a short amount of time for our users. We have also enjoyed really great service from our customer service team, including monthly and quarterly reviews. **What do you dislike about Skilljar by Gainsight?** The only thing I can think of is to allow client-level changes to student records. **Recommendations to others considering Skilljar by Gainsight:** If you're looking to expand your team's bandwidth, you can't go wrong with Skilljar! It's easy to use, understand, and implement. Clients love having access to it anywhere and any time, and the ease of using the platform. It allows their team to take on the role of "train the trainer." **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have a very small client engagement team for a product that is brand-new to an industry that has longstanding alternatives that everyone understands and knows how to use. Integrating the Skilljar training platform has allowed us to increase our bandwidth for training and new user intros. ### 44. Easy to use, great support, and tons of customization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Skilljar by Gainsight?** We evaluated several LMS vendors and ended up going with Skilljar and things have been great so far. 3 key benefits: - I have a lot of experience from using previous LMS systems, and Skilljar was super intuitive and followed "industry standards" in terms of setting up courses, sections, and lessons, allowing me to create courses really quickly - Right from the start, the support has been excellent. Our Account Executive was knowledgable and responsive, and our Implementation Manager Lindsey has been amazing. She has looked into and answered any and all questions either on the fly or within 24 hours, and has brought in other Skilljar experts when necessary. - The customization is extensive. I've asked some fairly complicated questions and it seems there's always a way to accomplish what is needed buried 5 menus deep, or through pasting in some custom code. It's hard to stump them. **What do you dislike about Skilljar by Gainsight?** The only improvement I've seen so far would be having a little more visually robust templates design-wise out of the gate. The plus side is that you can dig into the code with a design and create things however you want, but for the average user it takes a bit of effort. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We're enabling training at scale for our self-service users. ### 45. We recently launched Northpass for our agent learning center. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Skilljar by Gainsight?** We really appreciate the level of customization available and have been really pleased with the customer service from every team member. **What do you dislike about Skilljar by Gainsight?** It would be great to have more access to some of the customization. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Agent education. We really want to teach our agents to fish, so having easy and user-friendly education is key! ### 46. Wonderful training and learning solution especially in a remote world. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Skilljar by Gainsight?** Easy to use, great internal team, lots of features. **What do you dislike about Skilljar by Gainsight?** Don't always have the time or resources to implement and utilize all the features available. **Recommendations to others considering Skilljar by Gainsight:** Dive deep into the tool to get the most out of it. Learn all about it. Implement it correctly from the get-go. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Remote learning, on-boarding and training of providers. ### 47. Easy to use LMS **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent C. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Skilljar by Gainsight?** Skilljar allows for a really plug and play style of course building. I'm working on multiple courses that have similar content but are designed for different audiences. I save a lot of time only having to make updates in one place! **What do you dislike about Skilljar by Gainsight?** Overall it's really easy to use but sometimes I forget in which settings/configuration area certain settings are. **Recommendations to others considering Skilljar by Gainsight:** If you have your own content and are looking for a scalable place to host and track users, Skilljar is for you. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Scalability. We are scaling our training and support team through online training. We have realized a lot of time and cost savings. ### 48. Easy to implement and the teams are pleased **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Skilljar by Gainsight?** The integration with our HRIS system is useful. **What do you dislike about Skilljar by Gainsight?** Nothing really, it is up to the user to make the most of it **What problems is Skilljar by Gainsight solving and how is that benefiting you?** supporting the teams with training and development ### 49. Scalable, Easy Adoption, with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Molly S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2020 **What do you like best about Skilljar by Gainsight?** Not only is Skilljar easy to learn, navigate, adopt, and manage, but the entire Skilljar team is incredibly helpful, knowledgeable, accessible, and communicative. They also show that they truly care, and consistently offer their skills and insight to ensure your success. Their collaboration feels like true partnership! **What do you dislike about Skilljar by Gainsight?** I think more robust reporting could be helpful, as well as improving the course series experience by making it super easy for learners to move between courses in a series. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are able to scale training and education for our customers with consistent content, relieving our support and Customer Success team's time for more strategic processes. We have an extremely high completion rate within our course series which has increased user satisfaction and decreased time spent on-boarding, and given our customers the ability to access valuable content easily, cutting down support requests and driving engagement/adoption of our platform. ### 50. Great experience as a content developer **Rating:** 5.0/5.0 stars **Reviewed by:** Michele W. | Customer Education Content Developer, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2020 **What do you like best about Skilljar by Gainsight?** It's very easy to add text lessons, videos, and SCORM to Skilljar. I love how easy it is now to create catalog pages with courses broken into lessons and sections. **What do you dislike about Skilljar by Gainsight?** In my experience, I have nothing to complain about! **Recommendations to others considering Skilljar by Gainsight:** Skilljar allows for lots of flexibility, so think about how you want to report on users' behavior when deciding how to break content down in courses and lessons. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** My clients have used Skilljar for educating customers, partners and even internal employees on product knowledge. ## Skilljar by Gainsight Discussions - [What does Northpass do?](https://www.g2.com/discussions/what-does-northpass-do) - 1 comment - [What is SchoolKeep?](https://www.g2.com/discussions/what-is-schoolkeep) - 1 comment - [View Skilljar by Gainsight pricing details and edition comparison](https://www.g2.com/products/skilljar-by-gainsight/reviews?__cf_chl_jschl_tk__=pmd_fhePUcoBjcA5v2l4kbzYcI.SN9r29bZZwf5iyPq9x2I-1633635539-0-gqNtZGzNAlCjcnBszQol&page=7§ion=pricing&secure%5Bexpires_at%5D=2026-06-25+07%3A57%3A52+-0500&secure%5Bsession_id%5D=666c45ff-035c-4ed6-8c89-056e82f3c527&secure%5Btoken%5D=f2b2f4423bfe53585518dd17b9b8c504da6c1092f7707b3a84088f76b2b841c3&format=llm_user) ## Skilljar by Gainsight Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) ## Skilljar by Gainsight Features **Platform Basics** - Integrations - Multiple Content Types - Mobility **Generative AI** - AI Text Generation **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Generative AI** - AI Text Generation **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation **Agentic AI - Corporate Learning Management Systems ** - Natural Language Interaction ## Top Skilljar by Gainsight Alternatives - [LearnUpon LMS](https://www.g2.com/products/learnupon-lms/reviews) - 4.5/5.0 (246 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (725 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (917 reviews)