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Dialpad

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4,271 reviews
  • 5 profiles
  • 13 categories
Average star rating
4.4
Serving customers since
2011
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Dialpad Ai-powered customer communications platform

4,423 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Dialpad Meetings

2,094 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Dialpad Connect

1,861 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Dialpad Support

277 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Dialpad Sell

192 reviews

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

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Canvs AI

130 reviews

Product Description

Canvs AI is the leading consumer insights platform powered by AI. The world's best brands use Canvs daily to turn open-ended feedback into actionable insights, saving time and elevating consumer empathy.

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Dialpad Reviews

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2985
1089
218
60
71
JM
Julie M.
08/08/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Great System for a Call Center

The system is very user-friendly. I have great real-time visibility. Being able to go back and listen to a call is invaluable for resolving customer complaints and training. Running analytics is very easy.
Melissa M.
MM
Melissa M.
Manager at TA Group
08/08/2024
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Dialpad has improved our efficiency and productivity throughout our company.

The AI meetings are HUGE, they are a great benefit to our business. In addition to the ability to do AI coaching has allowed up to keep our team up to date with all the lastest changes with our products.
Boyeong L.
BL
Boyeong L.
Donor Referral Line Supervisor
08/08/2024
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

AI Function, good. Recording function, bad.

The real time Ai function is very helpful in auditing recording for quality assurance, It's easier to multitask reading the script than to have to listen to the call itself. It is pretty user friendly once you figure out the functionality of the system

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HQ Location:
San Ramon, California

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@DialpadHQ

What is Dialpad?

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Details

Year Founded
2011