We were looking for a solution to help organize our support email and we found this one. We vetted several companies, but this one seemed to be one of the best. It had configuration options that suited our needs, was affordable, and their support team was very responsive. We've been using this program for a little over 2 years now and we couldn't be happier. The updates are always a plus and we can submit ideas for enhancements that actually are implemented. Couldn't be happier with a Support Desk Solution!

We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. One of the standout features is its high level of customization—it allows us to tailor the platform to match our needs. The seamless integration with Microsoft products is another plus. Overall, Desk365 delivers a reliable, user-friendly solution that adapts well to our needs.

1. Microsoft Teams Integration This was the biggest selling point for us. Desk365 plugs right into Teams, which we already use heavily. Being able to manage tickets, assign tasks, and respond to users without leaving Teams is a huge time-saver. It makes everything feel like a native extension of our workflow. 2. Clean Interface & Easy Onboarding Desk365 is lightweight and intuitive. I didn’t have to hold anyone’s hand to get started. Within a day or two, the team was up and running. It doesn’t come with the usual learning curve that some of the bigger helpdesk tools have. 3. Strong Automation for the Price We got access to automations and SLAs. That’s been super helpful for routing tickets and ensuring nothing slips through the cracks. For a small team, that kind of efficiency boost is a big deal. 4. Useful Reporting and Customization You can generate reports, track SLAs, and customize fields to fit your workflow without having to go through a ton of complicated steps. It’s straightforward, and for a small team like ours, it gives us just enough data without drowning us in analytics we won’t use.