Integrates extremely well with the Microsoft ecosystem (Teams, Power Automate) . It's very light weight and easy to setup. The API makes it easy to add custom actions. Their support team is fairly responsive and have added features to help us make better use of their software. Very reasonably priced

For over a year, my team has been utilizing Desk365, which has proven to be a valuable asset for all users. The implementation process was swift and straightforward, allowing us to start using the application within days. As interest from other teams grew, we have now expanded our user base to 25 agents, a significant increase from the initial 4. This expansion has led to sourcing, finance, and vendor support teams adopting the tool to enhance and streamline their processes. Users appreciate the tool's user-friendly interface, while from an agent's standpoint, we have successfully leveraged the API and Automations to enhance and broaden our work capabilities in the field.

Desk365 is a fantastic emailing/ticketing system designed to make communicating with clients simple. You can add your own templates. Create multiple email addresses for different departments which makes is seamlessly easy to assign tickets to the right department.