The tool does a great job at providing a single source of information for all matters and relating costs. It has also given us the ability to structure our invoice approval workflows and ensure senior members of our Legal and Compliance teams have sufficient visibility to control and report on costs. We are now rolling Brightflag out for our global offices which is bringing the tool's ability to house conditional workflows, segregated matter access, and grouped user management to light nicely. The tool has also given us the ability to store and track timekeeper rates which is something we were not able to do before and the upcoming developments to the timekeeper rates screen should bring much needed structure and improved information to the process allowing us to manage these rates even more effectively. The support team is also one of the best I have encountered amongst the various softwares we use here at Glencore with the response time being second to none. I am also very appreciative of the customer success team and the time they take to listen and onboard our feedback, whether positive or negative, and the effort they have put into assisting me with demonstrating the tool's ROI to my superiors. The level of detail we are able to report on via the reporting function gives us much needed insight into various costs aspects (e.g. rates comparison, project costs and where they originate etc.) and the scheduler also helps provide our senior team members with even further visibility into where we are incurring costs and why.

I want to take a moment to commend Audray from the Brightflag support team. Her responsiveness, expertise, and dedication to helping us resolve issues have been outstanding. She consistently goes above and beyond to ensure we have the support we need, making our experience with Brightflag even better. Thank you, Audray, for your exceptional service! Also ,I must say it has significantly improved our legal invoice management process. Here are a few highlights of my experience: User-Friendly Interface: The platform is intuitive and easy to navigate, making it simple for both legal teams and vendors to submit and track invoices. Streamlined Invoicing Process: Brightflag has streamlined our invoicing process, reducing the time spent on manual entries and approvals. This has allowed us to focus more on our core tasks rather than getting bogged down in administrative work. Enhanced Visibility: The tool provides excellent visibility into our legal spend, helping us to manage budgets more effectively and make informed decisions. Great Support: The Brightflag support team is responsive and helpful. They have been there to assist us whenever we've had questions or needed guidance. Integration Capabilities: The ability to integrate with our existing systems has been a game changer, allowing for a seamless workflow across departments. Overall, I highly recommend Brightflag to any organization looking to enhance their legal operations. It has truly transformed the way we manage our legal invoices!

I really appreciate how Brightflag consolidates various tools into one platform, simplifying my workflow immensely. Instead of juggling e-billing, matter management, document storage, and a spreadsheet for case updates, I now have everything in one place. I can open it in seconds when a partner asks for updates. The historical rate data feature is a standout as it allows us to compare rates across outside firms quickly and back our negotiations with data, avoiding unnoticed increases. The accruals and budgets are useful for financial tracking each quarter. Implementation was smooth, and we've consistently saved on outside counsel spend. Communication has improved across departments and with outside counsel. Our Customer Success Manager, Sharon Palchak, is proactive, often suggesting new ways to leverage the platform rather than waiting for us to ask. This proactive approach keeps us progressing rather than stagnating. The setup was also very easy, with no major hiccups.