Brightflag provides complete, actionable visibility into our global legal spend while streamlining the entire invoicing and reporting workflow. Having each invoice attached to its corresponding matter makes it easy to approve or reject, and it also enables quick verification that invoice details align with our policies.

Brightflag is an easy-to-use, intuitive interface that even users without training were able to use and adapt to from prior system. There are very helpful features (seeing accruals) and field names on reports that make sense. The customer support is excellent -- helpful and responsive. A pleasure to deal with them. The team was also fantastic about doing our transition within a short window, ensuring everything went smoothly with the legal and finance teams, and follow up was exactly what we requested and needed. BrightFlag's customer support continues to be responsive and helpful. Brightflag also continues to add features that make the tool better. I am also impressed that their customer support team works with us to get our vendors to be better in submitting needing information to manage our finances. UPDATE: We have now used Brightflag for 2 years. We appreciate the continued support and analysis of our spend, suggestions for us to improve our law firm compliance, as well as the ease of use of the tool. I cannot stress enough the difference in the tool and support compared to our prior vendor -- night and day!

I like that you can add comments directly on invoices, and those comments go back to the vendor.