We purchased Aavenir Contractflow to replace a legacy solution that had been in place for a couple of years. We found Aavenir via the ServiceNow store, and since we are big users of the ServiceNow platform, it seemed like a good fit. Aavenir applications sit inside our ServiceNow platform, which leverages all our investments and internal ServiceNow resources to the fullest. This was a key consideration in moving forward with Aavenir. We are using RFPflow and Contractflow to manage the intake of requests for the sourcing department, and to define the necessary review and approval process for any request. This includes RFI/RFP processes, new contract negotiations, contract amendments or renewals, terminations, etc. Leveraging ServiceNow as a platform will allow Aavenir to connect our internal customers to the sourcing department with transparency and ease. Aavenir will also give the sourcing department the tools we need to coordinate with our various internal stakeholders and suppliers to efficiently process requests while remaining policy compliant.

Our implementation of the CLM tool is being done in 2 parts. This review is only for phase 1 - which was our client contracts in which we currently will only be using Aavenir as a document repository with OCR capability to search all documents within that repository. The review does not include phase 2 which is full implementation for our vendor contracts, because the implementation is ongoing so I prefer not to submit a review for it until that phase is complete. As it relates to the Client Contracts - the OCR capability works extremely well. During implementation we ran into several snags where we needed the tool to do proximity searches and to have OCR have the capability to read scans vs pdf documents. Aavenir's implementation team was exceptional in solving for these issues and developing a means for the tool to do both functions. To date, the feedback I have received from the end-user has been very positive.

We have not gone "live" on the product yet but are still working through implementation. So far, the tool has been working great and as we expected. If we had any questions or concerns during implementation, they were immediately addressed.