Avaliações e Detalhes do Produto de Whatfix

The willingness of the Customer Success/Support team to help you succeed in using Whatfix. They have always been very responsive to questions and the frequent client calls are good for building a client-supplier relationship.

The variety of features available in Whatfix makes the use of the product relevant for many use cases. Based on the continuous releases of new features you can see that they take their product improvement seriously. Análise coletada por e hospedada no G2.com.

The available (original) analytics features were not providing us with the data that we required for our internal KPIs. The CSM team tried their best with offering a tailored Excel solution to solve this matter, however ideally this would have been included in the product.

Due to the wide variety of features in customising pieces of content/flows, the workflows could "break" easily when certain tags etc. were not set correctly. It could often take quite some time to figure out what the exact issue was, making it less easy to use.

The client-supplier relationship might benefit from more continuity in terms of the responsible CSM for the account. Over the course of the last 15 months, we've had 4 different CSM's. I understand that there might be varying reasons for this, and the general support has been good, however it always takes a bit of time to get up to speed with a new CSM. Análise coletada por e hospedada no G2.com.

Os widgets do Whatfix ajudam a garantir que nossos funcionários possam FAZER o que foram treinados para fazer meses após o treinamento. Além disso, posso adicionar guias extras para itens menores que não eram uma prioridade na época. Análise coletada por e hospedada no G2.com.

Há tantas maneiras possíveis de usar o Whatfix, desde widgets até comunicações e até mesmo entrega e rastreamento de ativos de treinamento. Eu gostaria de ter mais tempo para trabalhar na plataforma. Análise coletada por e hospedada no G2.com.

Customer service and overall ease of platform Análise coletada por e hospedada no G2.com.

The translation side can be hard to filter through all content. Análise coletada por e hospedada no G2.com.

Ease of use, ease of implementation, customer support, communication, value-add resources offered by the team Análise coletada por e hospedada no G2.com.

Getting users to adopt it, location of features that sometimes cover needed field/data on the platform it's on Análise coletada por e hospedada no G2.com.

Whatfix has excellent customer service, serves as a development partner, and is making it easier and easier for content creators to deliver just in time guidance, tips, and integrations. Análise coletada por e hospedada no G2.com.

As with any DAP, technical debt is a major consideration for a purchasing org. Análise coletada por e hospedada no G2.com.

I like the way how whatfix is being built and easy to customize as per end user requirement. Análise coletada por e hospedada no G2.com.

Sometimes I feel the flow consistency could be better without having any breakage while running the flow Análise coletada por e hospedada no G2.com.

Permits agile approach to customer documentation. The user analytics are essential, and Whatfix CS is always approachable and helpful. They have given our team a new lease on life, allowing us to move away from traditional document help sets to a truly agile approach to developing knowledgebases. Análise coletada por e hospedada no G2.com.

Lots of stuff we want to do out of the box requires Whatfix CS interaction and solutioning. But they are getting better as the product matures.

I don't like how they redo their licenses and renewals. They tend to ask a lot if their payments are coming, and that is annoying. Análise coletada por e hospedada no G2.com.

Very good customer support. They very respond quickly. The product has many features that create real value for us. Furthermore, Whatfix is regularly extended with new features. We were especially pleased that our feature requests were also implemented very quickly. Análise coletada por e hospedada no G2.com.

Initially, we had some starting problems. The content creation had to be learned first. In addition, there was a change of our supervisor during the pilot phase. Análise coletada por e hospedada no G2.com.

Whatfix has given us the ability to scale our onboarding process and collect valuable customer insights. The product is easy to use with a clean user interface. Análise coletada por e hospedada no G2.com.

All content needs to be recreated from web to mobile and between iOS and Android. Having that content easily replicated across platforms would be incredible! I think this is a challenge in the industry overall. Análise coletada por e hospedada no G2.com.

Whatfix me ajuda a garantir que os usuários finais usem o aplicativo de maneira correta. Com o Whatfix, posso usar beacons para garantir que os usuários finais vejam o que há de novo, e posso imediatamente contar mais sobre essa nova funcionalidade. Com os fluxos, posso garantir que os usuários finais saibam quais etapas precisam seguir para completar uma determinada tarefa. Também uso o Self Help para analisar quais perguntas o usuário final tem e garantir o uso da ferramenta certa do Whatfix para responder a essa pergunta. Análise coletada por e hospedada no G2.com.

No começo, pode ser um pouco demais, porque você tem muitas Ferramentas Whatfix, e pode usar muitas tags de função e página, o que pode ser um pouco complicado. Mas uma vez que você teve o treinamento Whatfix, é bastante fácil de usar. Análise coletada por e hospedada no G2.com.