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Avaliações 358 Whatfix
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The capability to produce really unique content, how flows can be created across multiple pages, the ability to add multiple types of media, and the helpful support team who are always there right away when you need something. Análise coletada por e hospedada no G2.com.
A lot of cool features require some background coding (which will be done by the support team quite quickly if you ask), and occasionally it didn't work properly on our site, such as tooltips not attaching to the page correctly. Some minor things that are constantly being improved. Análise coletada por e hospedada no G2.com.
Can see the edit/content flow live before publish and easy to use editor. Also the user analytics and statistics are useful to understand the adoption better. Análise coletada por e hospedada no G2.com.
Can improve the formatting options like font types, background adjustments etc. Análise coletada por e hospedada no G2.com.
Whatfix ia very intuative tool that helps in the creation of self-help guides and tutorials. It has made it easy to launch new features and services, and to reduce to amount of emails and calls coming to our client service teams. Análise coletada por e hospedada no G2.com.
It would be great if we could encourage more of our customers to give the Whatfix self-help tool a try instead of immediately reaching out for help. Análise coletada por e hospedada no G2.com.
Whatfix was very easy to implement and launch for our staff. It gives us the ability to provide support to our employees directly in the system where they are working. The Whatfix Professional Services Team was great to work with during implementation. Análise coletada por e hospedada no G2.com.
Nothing so far. The tool is easy to implement and administer. Service teams are very responsive. Análise coletada por e hospedada no G2.com.
Conteúdo útil para materiais de treinamento, mostrando novos recursos. Análise coletada por e hospedada no G2.com.
Nós precisamos frequentemente da ajuda do TI para questões técnicas na criação de conteúdo. Análise coletada por e hospedada no G2.com.
As a new user, I appreciated the step by step instructions and training videos. The customer support that we have received has exceeded expectations. Análise coletada por e hospedada no G2.com.
The analytics and use reporting could be enhanced. Análise coletada por e hospedada no G2.com.
Intuitivity of System from a content creation as well as from a user perspective. Análise coletada por e hospedada no G2.com.
Difficulties in user identification and role segmentation within our (SAP) Apps Análise coletada por e hospedada no G2.com.
The customer service is fantastic. The way they empower their chat support to break out and resolve issues on the spot is very helpful and a real time saver. I also appreciate that they really take their customer feedback seriously, and incorporate it into future updates. Análise coletada por e hospedada no G2.com.
it is a bit difficult to rearrange flow steps after a flow has been created Análise coletada por e hospedada no G2.com.
WhatFix offers a lot of flexibility for us to create content that is the most helpful/useful for our customers. I appreciate the support Whatfix offers to make sure we're delivering a quality product to our team. Análise coletada por e hospedada no G2.com.
There's nothing that I've found that I dislike. Análise coletada por e hospedada no G2.com.