Avaliações e Detalhes do Produto de WalkMe

A coisa que mais gosto no WalkMe é sua constante evolução e melhoria para se manter atualizado com os avanços e desafios técnicos. A equipe do WalkMe tem sido muito solidária ao trabalhar com nossos construtores para garantir que nossos projetos sejam bem-sucedidos e compartilhou nosso compromisso de simplificar processos e melhorar o uso dos sistemas para nossos usuários. Análise coletada por e hospedada no G2.com.

A única aversão que tenho é lidar com a equipe de suporte que é nova no software e ainda não teve a exposição necessária aos problemas mais complexos e, portanto, há um atraso em obter a ajuda necessária. WalkMe tem uma fonte alternativa de suporte através do fórum da comunidade WalkMe; utilizando especialistas da comunidade DAP que estão mais do que dispostos a ajudar com questões complexas e explorar desafios. Análise coletada por e hospedada no G2.com.

WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.

Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed. Análise coletada por e hospedada no G2.com.

We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages. Análise coletada por e hospedada no G2.com.

WalkMe solves the just-in-time-training problem the way no other application can. Instead of pulling users away from desk, expecting rote memorization of complex process and inundating them with job aids - the instruction happens on the screen during real-time execution. No time away from desk. No memorization. No maintenance of cumbersome job aids. With this type of improved experience, you can do wonders for data integrity, change adoption and improving the ROI of your entire tech stack. I've been in Change Adoption for 20 years. This is the only application that I've ever used that has actually created provable results. On a long enough timeline, all training looks like this. Do it now. Análise coletada por e hospedada no G2.com.

The hardest part of WalkMe is selling it internally. It's a net-new technology, so helping leaders understand the scope of the opportunity can sometimes be a bit of a journey. But worth it. Análise coletada por e hospedada no G2.com.

WalkMe's support team is exceptional. We submitted an issue, and they provided regular check-ins as they identified our problem and worked toward a fix. This communicative approach means we never felt left in the dark and knew answers were coming. Análise coletada por e hospedada no G2.com.

For anyone new to in-application learning, the challenge is learning not only how to use WalkMe, but also the importance of the customer focus and not just creating content because you can. So the challenge is simply learning something brand new. WalkMe, however, mitigates this issue by providing excellent training content and a really great certification program. Análise coletada por e hospedada no G2.com.

WalkMe me permite injetar um botão de inicialização no meio de um fluxo de pedidos, para que os usuários que ficam confusos possam clicar nesse botão e obter ajuda para concluir seu pedido. Adicionei esses botões de inicialização a alguns de nossos fluxos e tive um grande aumento no uso dos guias WalkMe pelos usuários! Adoro poder adicionar esses botões em qualquer lugar que eu quiser e controlar a mensagem, tudo isso sem precisar envolver nossos desenvolvedores! Análise coletada por e hospedada no G2.com.

Sem grandes desvantagens! O WalkMe Editor tem muitos recursos e leva tempo para aprender a usá-los, mas eles têm ótimos tópicos de ajuda no site de suporte, suporte por chat e você pode agendar uma chamada com alguém para ajudá-lo por uma chamada no Zoom conforme necessário, em um horário que funcione melhor para você! A equipe de suporte é muito profissional e dedicada a garantir que você esteja satisfeito com os resultados! Análise coletada por e hospedada no G2.com.

Nossa organização implementou o WalkMe para usar em algumas aplicações, sendo uma delas o UKG (Kronos). Nós o utilizamos tanto no Workforce Central quanto no UKG Pro WFM. Tivemos muito sucesso com ele. Descobrimos que nossos usuários finais gostam do feedback rápido que recebem ao usar a funcionalidade do WalkMe. Além disso, alguns usuários finais só precisam seguir alguns passos no processo para se lembrarem de como completá-lo. Isso economiza tempo para eles e também para nossa equipe de suporte, permitindo que possamos nos concentrar em outros itens/problemas. Análise coletada por e hospedada no G2.com.

Não tenho certeza se há desvantagens em usá-lo e realmente não há nada que eu não goste nele. Foi um desafio para mim aprender no início, mas ao longo dos anos, o software se tornou mais fácil de usar do ponto de vista de um administrador. Análise coletada por e hospedada no G2.com.

With little to no coding experience, I was able to quickly learn WalkMe's interface and begin building complex solutions. As I have learned more about coding, specifically basic HTML and CSS, I have been able to further customize the user experience to better fit our company's branding. WalkMe has aided my team in building solutions to complex issues much sooner than our IT team has been able to troubleshoot the core issues saving hundreds of support tickets/customer support hours as well as boost sales with targeted experiences. Análise coletada por e hospedada no G2.com.

While there have been some functionalities that I feel are lacking, mainly with the reporting features, the WalkMe support team has been very receptive to feedback and some of our requested features have been added. For ones that have not been added, the WalkMe team has been able to help us build some custom options that help bridge the gap. Análise coletada por e hospedada no G2.com.

At its core, the objective of WalkMe's on-screen guidance relates very closely to my childhood experience. I grew up with a rather large family, and was one of very few who took a great interest in technology and innovation, looking up to great minds, such as Walt Disney.

As my technical background began to develop, so too did the advancement of technology in the early 2000s, and I was always the one being pulled in to setup home entertainment systems, troubleshoot computer issues, and everything in between.

As we moved into the age of smartphones and a world where computers became a normalcy everywhere, I could have only dreamed of a technology that could eliminate the need for me to assist a family member with the same issues repeatedly, over and over again.

When I got the email in my organization that we were adopting this new technology called WalkMe and they needed someone with a technical background and a passion for helping others learn, I felt like I may have found my dream job.

So, I would say what I like the best about WalkMe is its ability to help others learn and become educated to do their jobs better, and to make their lives' a little bit easier. It is WalkMe's ability to help others achieve something that they may not have had the confidence in thinking they could, that makes it great! Análise coletada por e hospedada no G2.com.

I do not have too many quarrels with WalkMe, as most of the features I have thoughts about changing, typically end up being updated, as WalkMe is very good at adapting and keeping their Application relevant. Análise coletada por e hospedada no G2.com.

WalkMe is easy to setup in comparison with other Digital Adoption Platforms. Its content creation process is simple as well, allowing to bring training and automatization to the final users faster.

Their customer support is excelent as well, with a quick follow-up process and experts available any time of the day. Análise coletada por e hospedada no G2.com.

There is yet to be an abundance of topics in the community forum, with best practices from one WalkMe user to another. However, WalkMe community is growing with each passing day, which assures me that it's only a matter of time for it to get bigger. Análise coletada por e hospedada no G2.com.

Provides a broad offering to deliver guidance, error-proofing and automation.

Realises the promise of citizen developers, enabling employees to improve their systems.

Offers system-specific content libraries for faster deployment.

Quick – solutions are often built, tested and deployed in hours (not days or weeks).

Powerful adoption analytics that simplify maintenance and benefits capture.

Excellent support and active community.

New features are frequently added that provide meaningful value. Análise coletada por e hospedada no G2.com.

Since WalkMe content integrates smoothly with underlying systems, users often don't realize they're using it. This can slow the growth of deployment into new areas. Análise coletada por e hospedada no G2.com.