Avaliações e Detalhes do Produto de VisualSP

VisualSP has been a great tool to provide better context within all of our commonly used Office 365 applications. We had initially integrated the software within our Microsoft Dynamics environment. Still, we saw the value it was providing and branched out to a range of other Microsoft applications that have helped provide effective tutorials and walkthroughs for our processes. Eric and Amanda have also been pivotal in providing support and sharing knowledge on Visual SP. The daily office hours provided by VisualSP have also enabled us with a space to seek advice and better understand how to create useful help items that directly benefit our user experience. Análise coletada por e hospedada no G2.com.

The software can be slightly inconsistent at times with help item placement but overall this has been resolved by the team at Visual SP on a consistent basis Análise coletada por e hospedada no G2.com.

A capacidade de criar seu próprio conteúdo, bem como ter uma coleção de itens prontos. Análise coletada por e hospedada no G2.com.

A única desvantagem que encontramos é que não integra com as aplicações do cliente, mas considerando o quão útil é no navegador, esse é um pequeno preço a pagar. Análise coletada por e hospedada no G2.com.

O produto foi super fácil de implantar e começou a funcionar imediatamente. Achamos o conjunto pré-definido de módulos de treinamento especialmente útil. Nossa experiência anterior com soluções DAP mostrou que um esforço considerável é necessário para a criação de conteúdo. Quando o conteúdo já está preparado, o nível de esforço para iniciar e manter o VisualSP cai para quase nada. Usamos soluções DAP concorrentes antes de mudar para o VisualSP e achamos a facilidade de uso, manutenção, criação de conteúdo e suporte um sopro de ar fresco. A solução é bem arquitetada, bem projetada, simplificada, com preço razoável e vem com toneladas de conteúdo. O que não gostar? Análise coletada por e hospedada no G2.com.

Não encontrei nada sobre este produto que eu não goste. Análise coletada por e hospedada no G2.com.

The fact that it remains hidden yet available at all times for me to use the help when I need it. I love how help content is easily searchable and relevant to what I am looking at on the screen. Análise coletada por e hospedada no G2.com.

I hope the app can display content with other on-cloud apps that are may not be widely used like Office or Salesforce \ Dynamics. With cloud-based apps, I have to keep the browser open or apps open to leverage the help thus hoping there is a way to access help without launching the browser. Análise coletada por e hospedada no G2.com.

With the planned rollout of our new digital collaboration world, we wanted to enable our users to self-help. We identified following criteria:

○ Low operating costs

○ Use of available Microsoft learning/help content in real time

○ Availability of the solution in multiple languages and customizable

○ Context-based help

With VisualSP we found the ideal product and partner. The VisualSP extention helps us to provide a selection of context-based, snackable help items at any time and where it's needed. To narrow down the search for the user, the inline help offers information right at the source.

The only requirement that was not covered at that time, was a place where all the help items can be found - kind of a first touch point when the user has a question about digital collaboration. Hence we partnered up with VisualSP and developed a web part for SharePoint which can display and filter specific help items. Check out this page if you want to learn more about this specially developed SharePoint Web Part.

This example shows perfectly how VisualSP engages with customers. At VisualSP I do not feel like a customer but like a partner. This strength sets VisualSP apart from their competitors. Análise coletada por e hospedada no G2.com.

Nothing to share here….

I was very satisfied with the cooperation between Emmi and VisualSP.

You can read more about our experience under "What do you like best?". Análise coletada por e hospedada no G2.com.

Simplicidade e custo da solução em comparação com outras no mercado.

Engajamento com a alta administração durante a pré-venda.

Feedback considerado e implementado.

Bons sistemas de suporte ao cliente e chamadas comunitárias com outros clientes para aprendizado compartilhado. Análise coletada por e hospedada no G2.com.

Nada até agora, nossas preocupações e feedback foram todos considerados! Análise coletada por e hospedada no G2.com.

VisualSP is incredible for just-in-time software training for browser based tools, enabling scale adoption. It also works well for onboarding and maintenance notifications. Also, the company is responsive and support is excellent. Análise coletada por e hospedada no G2.com.

There are two limitations. One, the tool is for the browser only, although it can be used on almost any app in the browswer, either a Microsoft tool such as Dynamics or SharePoint or your custom software. Two, the same as any tool in this space, keeping all training content up to date is challenging. There is a bit of a learning curve to use the tool, but given how many features and options it has that is probably inevitable. Análise coletada por e hospedada no G2.com.

We are at the start our our VisualSP journey, but the superlative customer service and wealth of knowledge held by the employees is one of the big strengths. There is such a well-documented need for this type of solution and I'm confident about its ability to help in a variety of ways. Análise coletada por e hospedada no G2.com.

Aside from the need to spend some time setting it up and maintaining it (which is more of a given than a downside) I haven't yet come across any major things I dislike. Análise coletada por e hospedada no G2.com.

Fácil de usar, funcionalidade muito intuitiva, baixa manutenção, confiável e ótimo suporte da equipe VisualSP. Análise coletada por e hospedada no G2.com.

Não tenho preocupações específicas até agora. Análise coletada por e hospedada no G2.com.

VisualSP is very intuitive and easy to use as an admin and as an end user. It is easy to create custom content as an admin and even easier to access the custom content as an end user. Help is available when users need it most, in the easiest way to find it. Análise coletada por e hospedada no G2.com.

No downsides from an end user perspective. As an admin, I do not have a background in HTML so completing extra customizations requires a bit more time for me to learn; but VisualSP's customer support as well as the Services Lead assigned to us are very quick to respond to any questions or issues I am having. Análise coletada por e hospedada no G2.com.